CHRISTINA J. RAMIREZ

SUMMARY

Project Management/ Program Management/ Strategy/Compliance

Leading Project Manager with an excellent work ethic and demonstrated resilience in driving efficiency enhancement initiatives overcoming barriers while leading all phases of diverse technology projects. Skilled project manager with proven ability to plan, manage, implement, and complete multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains in an agile environment. Extensive experience with managing projects and people. Ensuring the right team members and skill set for what is needed to be delivered to the client. Part of the hiring, appraisal process and leading training efforts.

EXPERIENCE

Great Plains Communication, Blair, NE June 2022 - Current

Manager of PMO

Dependable, organized leader to manage a team of project managers to ensure strict deadlines are met. Worked closely monitoring projects to ensure timeliness while staying within budget as well as ensuring consistency with the company’s strategies, commitments, and goals. Involved with complex initiatives, working with multiple internal departments as well as our external customers.

Managed a team of project managers for technical and other business-related projects.

Provided leadership for the project team, assesses team and individual performance, and provides ongoing feedback and coaching.

Ensured all project communications are timely and the generation, collection, dissemination, storage, and disposition of information was managed appropriately.

Built proactive, professional, and trusted relationships and communications with the clients of all managed projects to compliment and advance the customer experience.

Strong customer relationship skills, time management skills, and written and verbal communications skills.

Ability to think strategically and to work effectively with a diverse group of co-workers and customers.

Create and document process and procedures ensuring for alignment across all departs associated with he project.

PK Global, Omaha, NE June 2021 – May 2022

Salesforce PMO Senior Project Manager: Concentrix Catalyst

Managed multiple complex Salesforce projects from the scoping stage through to delivery and into support. Worked closely with clients, vendors, and internal teams, updating them on the progress of work while overseeing a team of US, nearshore and offshore consultants, engineers, designers, and testers executing the work. This role required flexibility, dynamic and experience in stakeholder management, requiring working on a variety of different projects in multiple Salesforce Clouds/product.

Salesforce implementations primarily in Sales Cloud, Service Cloud and Field Service Lightning, Revenue Cloud, Community Cloud, Marketing Cloud, Commerce Cloud, and integration with other systems

Responsible for project scoping, requirements gathering and running requirements gathering workshops

Create and execute project work plans and timelines

Manage project scope, identify, define, and communicate risks and change requests, before taking appropriate action to ensure project success

Support pre-sales team and produce project statements of work, effort level/hours estimates and other documentation

Manage scope, estimated hours, and actual hours, and do timely analysis and reporting

Manage the project team including assigning individual project tasks, holding regular meetings to monitor progress and ensuring project delivery and project team success

Accountability for the quality and effectiveness of project management materials in all aspects of the project, such as status reports, project plans, and other project documentation

Reviews deliverables prepared by the team before presenting to the client

Salesforce PMO Senior Project Manager: Concentrix Catalyst

Managed multiple complex Salesforce projects from the scoping stage through to delivery and into support. Worked closely with clients, vendors, and internal teams, updating them on the progress of work while overseeing a team of US, nearshore and offshore consultants, engineers, designers, and testers executing the work. This role required flexibility, dynamic and experience in stakeholder management, requiring working on a variety of different projects in multiple Salesforce Clouds/product.

Salesforce implementations primarily in Sales Cloud, Service Cloud and Field Service Lightning, Revenue Cloud, Community Cloud, Marketing Cloud, Commerce Cloud, and integration with other systems

Responsible for project scoping, requirements gathering and running requirements gathering workshops

Create and execute project work plans and timelines

Manage project scope, identify, define, and communicate risks and change requests, before taking appropriate action to ensure project success

Support pre-sales team and produce project statements of work, effort level/hours estimates and other documentation

Manage scope, estimated hours, and actual hours, and do timely analysis and reporting

Manage the project team including assigning individual project tasks, holding regular meetings to monitor progress and ensuring project delivery and project team success

Accountability for the quality and effectiveness of project management materials in all aspects of the project, such as status reports, project plans, and other project documentation

Reviews deliverables prepared by the team before presenting to the client

Senior Consultant: PS Technology

Assisted leading a project in IT project management, focused gap analysis for CrewPro application to meet business needs for management and timekeeping needs. Team is responsible to also develop new application for managers and dispatch center to balance train and engine crews on UP system.

Create project documents

Create stories in JIRA breaking down project tasks

Create export from JIRA to Microsoft Excel and Projects to create project plan and report to executive leadership

Manage PST documentation repository

Attend and lead applicable meetings

Senior Consultant: Valmont Industries

Assisted leading a project in IT project management, focused primarily in finance, travel, expense, and payroll process (Concur, ADP, SAP), ability to plan implement and complete projects.

Collaborate with partner bank abroad in respective EMEA countries to implement global program for credit card feeds.

Lead Concur expense configuration efforts to ingest credit feeds with abroad partner banks.

Assist in leading ERP interface with QAD.

Collaborate with SAP implementation project manager regarding Concur travel configuration for 12 new countries.

Lead end to end complete integration testing.

Blue Cross Blue Shield of NE, Omaha, NE August 2018 - June 2020

Project Manager:

Accountable for the program implementations including project management for an agile IS team. Provides in depth knowledge and detailed expertise of actuarial processes, finance, claims, compliance and sales fundamentals to establish and meet team objectives, Is the decision maker and first authority regarding business value and functionality of work done by the RADaR, Information Hybrid Development/Service Team.

Lead IS development team while migrating to a new cloud-based application to process claims, identifying gaps between the legacy mainframe applications resulting in $5 million impact in Blue Cross and Blue Shield of Nebraska favor.

Acts as a fully integrated team member with IS hybrid development/service team managing projects driving towards MVP. Integrating SAP ERP with new web-based claims processing application.

Determine the appropriate allocation of resources for 12 identified enterprise projects and negotiates needs to ensure resource balance is achieved enabling all teams to meet stakeholder’s goals.

Lead IS development team across broad technical, financial, risk, actuarial, data integrity and revenue programs.

Creating detailed project road maps, plans, schedules, and work breakdown structure (SQL, .NET, ETL, Cloud).

Identify, communicate, and create collaborative solutions for risks and challenges.

The lead person for all data, technical and logical workflows architectural requirements, context, and impact technical functional requirements. Facilitate meetings ensuring clear communication. Report project progress and health to stakeholders and leadership.

Extensive knowledge and gathering business requirements for finance, claims, risk, compliance and legal for multiple projects.

First Data, Omaha, NE 2016 - 2018

Project Manager/ Financial Analyst:

Performed audits on annual contract reviews and price adjustments for accuracy and compliance. Single point of contact for internal and external clients and stakeholders. Ensured financial compliance for assigned external client contracts.

Developed a forecasting model, allowing for enhanced accrual management and risk management. Identified $34M in lost revenue in one-year time frame for First Data, establishing corrective actions and solutions.

Analyzed 45 client contracts, determining contract obligations and necessary adjustments for rebates, minimum fees, fencepost rations, and volume-sensitive pricing to ensure compliance and price optimization.

Developed forecasting models and reports to analyze revenue variance, business pipeline and industry trends with SQL using Microsoft, Oracle, SAP ERP.

Led business teams to ensure proper compliance on regulatory matters and revenue recognition requirements.

Mitigated risk factors through careful analysis of financial, statistical, and operational data.

Anticipated and managed change effectively in rapidly evolving industry environment, pinpointing risks.

Member of Diversity and Inclusion Board.

First Management, Inc., Omaha, NE 2015 - 2016

Project Manager:

Processed payroll, prepared taxes, and prepared budget reports to provide opportunity for data-driven decision-making using ADP, Microsoft Excel, and SAP.

Evaluated construction costs and cost codes, ensuring accurate payment execution and recording.

Collabera, Inc., Omaha, NE 2015

Contractor Yahoo - Commissions Analyst II:

Managed data and reports for cost certification, lien waivers, insurance certificates and project schedules.

Processed payroll and ensured commissions were paid timely and accurately.

Frankel Zacharia, LLC, Omaha, NE 2014

Client Service Accountant/Bookkeeper:

Managed payroll functions and monthly financial statement creation.

Coordinated with government audit agencies to compile required information for clients.

Posted journal entries and used cash basis/accrual basis accounting methods.

Compiled and distributed actual-to-forecast and budgeted financial information to business leaders.

Established and maintained strategic partnerships and coached stakeholders on accounting matters.

Gavilon Grain, LLC, Omaha, NE 2014

Trade Assistant:

Provided support in handling various purchases, sales, and freight of commodities.

Troubleshooted concerns on various transactions and shipments, working with customers, and monitoring accounts receivable.

Coordinated transportation, billing, contracting, and inventory control for all assigned locations.

Maintained current and up to date daily invoicing and various customer/management reports.

Election Systems & Software, LLC, Omaha, NE 2012 - 2014

Project Manager:

Provided data to support sales operations. Prepared reports required by regulatory and government agencies.

Determined credit limits of new and existing customers based on credentials and offered sales incentives.

Assembled a formal fixed asset documentation process.

Performed ad hoc analysis and automated monthly sales reporting.

Built and maintained database for forecasting future financial performance.

Reconciliation and reimbursement of travel expense using Concur, ADP and SAP.

Provide election on-site support in Indiana and New York for general and major elections for 120 election polling sites.

Mae's Health & Wellness, LLC, Omaha, NE 2010 - 2012

Accountant:

Provided inventory management and control throughout the value stream. Ensured proper sales/use tax calculations.

Drove efforts to improve process flows and work streams, enhancing efficiencies and quality of reports.

Reviewed and analyzed monthly, quarterly, and annual financial reports.

Together, Inc., Omaha, NE 2009

Office Manager:

Lead human resources, payroll, and accounting functions.

Managed comprehensive NE USDA food program

Oversaw Douglas County, FEMA, and USDA funds working with auditing firm to ensure timely completion of annual audit ensured we complied with guidelines for private and government funding.

Trained and developed staff and volunteers.

Adesta LLC, Omaha, NE 2008 - 2009

Accounting Clerk:

Processed payroll for the field offices on a weekly basis.

Reviewed subcontracts on a weekly basis verifying all insurance/bond/lien information were in place and current.

Maintain relationship communication between client and subcontractors.

Manage project deliverable per contract and submit periodic payments as milestones are meet per contract with subcontractor.

Submitted subcontract payments.

Assisted with month end job cost accruals, forecasting, and financial statements.

Assisted, gathered, and reviewed items for travel expenses.

Calculated use sales tax for invoices and provided vendors with appropriate documentation.

Created positive communications between customers, clients, vendors, and the field office.

EDUCATION

Master of Business Administration, Focus: Project Management, Midland University, Fremont, NE

Bachelor of Business Leadership and Management, College of Saint Mary, Omaha, NE

Six Sigma Yellow Belt (CCSYB), Midland University, Fremont, NE

Scrum Alliance: Certified Scrum Product Owner, Creighton University, Omaha, NE

Scrum Alliance: Certified Scrum Master, Midland University, Fremont, NE

Contact this candidate