Center Associate Customer Service
Resume:
Mancy Rivera
**** ***** **** *** *** Orlando, FL 32817
• adub6i@r.postjobfree.com
SKILLS
● Familiar with all office procedures and equipment
● Work well independently and in a group
● Bilingual (English and Spanish)
● Computer: MS Word, Power Point, Outlook, Excel, Windows and Internet
● Excellent communication and interpersonal skills EXPERIENCE
Lynx, Orlando, FL
Bus ambassador
04/2017-11/2022
● Drive passengers from Point A to B in a safely manner
● Follow D.O.T rules and regulations
● Customer service, pre trips and post trips
● Utilize a ranger and farebox
Empire City Casino, Yonkers, NY
Promotions Representative 10/2012-03/2014 ● Manage customers’ accounts and give out promotions daily
● Make new accounts daily
● Customer Service
Progressive Health, New York, NY 06/2010-08/2010 Benefit Representative
● Maintained clients’ files and updated any information utilizing excel
● Prepared letters for clients as needed and basic clerical work Papa Johns, Bronx, NY 01/2008-03/2009 Assistant Secretary
● Assisted with payroll, filed store records, copied, faxed and answered phone line
● Added up recaps for the week/shortage
● Maintained all bills for eight stores
● Inspected stores and evaluated employees
● Took care of any customer complaints through Internet Collection XVII, New York, NY 08/2005-10/2005 Receptionist
● Light typing and filing; answered multi-line phone and booked appointments
● Seated and served drinks to clients; Assisted designers as needed
● Prepared outgoing mail & signed for incoming mail I.B. Security Conscious, Yonkers, NY 04 / 2001-01/2002 Head of central/Lieutenant
● Logged all activities in security book and supervised all agents on duty
● Dealt with management and secured all premises as needed
● Filed, copied, faxed, wrote all incident reports and answered multi-line phone Staples, Scarsdale, NY 11 / 1994-07/1997 Copy Center Associate
● Operated multi copiers (B&W and Color)
● Faxed documents, laminated and did bookbinding
● Made and ordered letterheads, business cards and stamps
● Shipped UPS utilizing PC
EDUCATION
Valencia College Orlando, Fl
TC in Business Management. 08/2021-05/2022
Metroplex Career Center
High School Equivalency diploma. 08/1998
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