Support Representative Customer

Leandra Cameron *********@*****.*** 917-***-****

Objective: To provide consistent seamless support carefully and mindfully. EXPERIENCE

TriNet Zenefits San Francisco, CA

Customer Care Representative Sept to Dec 2022

Provided customer support via chat and email

Use of Salesforce

99designs Oakland, CA

Client Support Representative Oct 2018 to Nov 2021

Provided excellent client support via phone and email

Heavy use of Zendesk and Slack

Afterpay, US San Francisco, CA

Sr. Customer Service Representative April to Oct 2018

Explained services offered of company, light sales

Assisted customers via phone and email

Escalated large-scale issues involving retail partners RICS Americas Inc. New York, NY

Customer Support Associate

Expert customer support and order processing

First line of support to existing and prospective users for client partner IFMA, as well as interdepartmentally

July 2017 to Jan 2018

Michael C. Fina New York, NY

Customer Support Associate

Expert client management; managed 75 client accounts

Maintained accounts and answered client account inquiries o client orders and specifications for employee anniversaries

(*Feb 2016 to May 2016 studied at Queens College for French MA) Feb to April 2017

Bounty Jobs, Inc. New York, NY

Associate Customer Support Representative Sept 2014 to Feb 2016

Expert customer support including explanation of product and cultivation of client relationships via phone and email

Resolved and escalated customer-related issues and concerns Customer Support / Admin Assignments (Temp) New York, NY Clients (*Ascending Order): Fast Source Capital, 1-800 We Answer, July 2011 to August 2014 Diamond Vision, Coinmach Corp

SKILLS 60 WPM, Microsoft Office Suite, Outlook, Salesforce, Slack, Zendesk EDUCATION Arcadia University Bachelor of Arts in Print Com./French, 3.2 GPA May 2010

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