Travel Counselor

Angela McGlathery-Henry

***** ****** *****, #***

Upper Marlboro, MD

301-***-****; adub61@r.postjobfree.com

EMPLOYMENT:

January 2017- September 2018

National Credit Union Administration

Agency Program Coordinator for the JPMC Travel Card Program- Served as the focal

point for management of the travel card program. Served as liaison between the cardholder and the card contractor; provided on-going advice; audited card accounts as required, kept necessary account information current, created 45+ and 61+ day delinquency reports, and quarterly travel card review reports.

Developed and conducted Travel Training for new employees, federal and state examiners at NCUA- Conducted training on travel policy, travel card policy, Concur, and PaymentNet.

ETS2 Team- Assigned travel cards to employees, reviewed processing expense reports, tested Concur, provided support documentation for correction requests, provided customer service regarding employee complaints and requests.

June 2011-November 2016

Travel Management Division

United States Department of Commerce

Travel Card Coordinator for the Office of the Secretary-- Served as the focal

point for management, established and maintained accounts, approved applications, sent rush applications, created delinquency reports, advised employees of delinquencies, increased credit limits, researched questionable transactions, received and filed training certificates, created files, and closed accounts for separation.

Advised Commerce travelers regarding Travel Policy (FTR, JFTR and DOC)-Monitored Travel Policy Helpdesk email account for questions on policy.

Developed and conducted Travel Training for the Department and Its Bureaus-Created and conducted training on Premium Travel, Travel Card, and Passport/Visa Issuance for Department of Commerce bureaus.

Property Management Custodian- Maintained physical inventory of personal property, using a barcode scanner and reconcile the information with the PPMS. Affixed barcodes on newly acquired equipment, record acquisition data, issue property passes to remove property.

ETS2 Team-Reviewed hierarchy, user profiles and routing configuration. Trained users.

September 2006-May 2011

HHS Travel Office

United States Department of Health and Human Services

Account Manager for PSC & Customers ( PSC, OS, OIG, OPHS, OMHA, ACF, AOA, AHRQ, SAMHSA, ONC, OCR, HRSA, ASPR, ASL, ASPA, ASPE, DAB, IOS, OGHA, OGC)

PSC Federal Agency Travel Administrator

AOPC JPMorgan Chase Travel Card

Training Manager

Had extensive knowledge of the Federal Regulations, Airline Operations, and Travel Systems.

Coordinated and implemented the E-Gov Travel System. Monitored the system interface between vendors; SABRE, OMEGA WORLD TRAVEL, GOVTRIP, NORTHROP GRUMMAN MISSIONS SYSTEMS and the UNIFIED FINANCIAL MANAGEMENT SYSTEM (UFMS).

Recommended system enhancements and procedure changes to assure compliance with the Federal Travel Regulations and the HHS Travel Policy Manual.

Reviewed, analyzed and evaluated travel documents. Identified trends. Resolved issues.

Advised Federal Agency Travel Administrators on a daily basis by email, phone, reports and conference calls.

Reviewer for SES routing lists. Reviewed all travel orders and voucher requests for reasonableness, consistency, validity and compliance with federal and DHHS policies and regulations.

Managed the Government Travel Card Program for PSC. Processed their applications, activated and deactivated accounts, monitored for misuse.

Developed training materials and curriculum for GovTrip Travel Preparer and Federal Agency Travel Administrator courses. Administrated the training program. Scheduled the courses and prepared the offerings posted on the HHS Learning Portal. Invoiced for tuition. Monitored attendance.

Conducted training sessions and briefings. Prepared instructions, guidelines, manuals, reports.

Conducted training for HQ and the 10 HHS regions nationwide.

Created, monitored and maintained GovTrip profiles and data for the Program Support Center as the Federal Agency Travel Administrator. Monitored trends and policy compliance. Monitored reimbursement requests. Advised users and preparers in a variety of complex travel issues for PCS, FMS, SAS, AOS and FOH nationwide.

10/2005-09/2006 Executive Assistant Kelly Services-Fed Source NIH

Provided extensive support to the two Section Chiefs at the Structural Biology and Structural Virology Sections at the Vaccine Research Center and their 30 staff members. Utilized excellent communication and organizational skills completing a broad variety of administrative tasks, including assisting with travel arrangements; scheduling appointments; maintaining calendars; planning seminars and conferences and completing all travel and lodging accommodations associated with those meetings; preparing agendas and attending, weekly, bi-weekly and monthly standing department meetings, taking minutes; mail distribution; written correspondence; proof-reading; submitting papers and articles; preparing personnel packages; researched billing discrepancies; ordered office and lab supplies; followed through on short and long term projects to successful completion. Proficient in MS Word, Excel, PowerPoint, basic HTML, database, light bookkeeping and 20 years of experience in travel and administration.

11/29/04 –10/2005 Program Manager Henry M Jackson Foundation

Responsible for providing oversight and implementation of Program wide domestic and international travel planning and coordination services in order to maximize the effective use of program resources. Assisted travelers in completing their travel arrangements, including coordinating business/visitor visa applications, air travel, ground transportation, hotel accommodations, and registration fees for various meetings and conferences throughout the year.

Facilitated information flow between program scientific staff and NIH DEAS government and contractor staff to ensure all DEAS-related travel requests are completed in a timely and accurate fashion. Coordinated travel arrangements and preparations for scientific staff. This included reviewing staff travel requests and other documentation (e.g. NFT), preparing and/or reviewing special request memos (e.g. AEA, Non-Contract, HHS-99, etc.), reviewing DEAS completed travel orders and vouchers, ensuring staff travel plans are entered in to Site Seer, working with DEAS, AO, program, and Omega staff as necessary to resolve problems, and ensuring that all conditions of travel are met. Helped to develop a clear understanding of domestic and international travel regulations, rules and requirements (e.g., procedures for travel approval, submission deadlines, visa requirements) and provides advice, guidance, and coordination of travel requests to ensure all relevant deadlines and requirements are met in a timely manner.

Updated traveler with travel advisory warnings, immunization requirements, etc. allowing sufficient time before travel to complete process. Researched and provided solutions to travel-related problems staff may have experienced with previous travel requests. Kept immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action that may be taken. Performed other duties as needed. Assisted with timekeeping and payroll activities. This includes completing timekeeping/payroll related forms and interacting with division timekeepers and Administrative Office staff to solve problems and issues.

Oversaw the planning and implementation of special events; ensuring presentations, facility acquisitions, and other relevant duties are sufficiently completed. Assisted in the management of RMS budget. This included preparing RMS requests, tracking RMS expenditures, and working with relevant staff to solve RMS-related problems or issues that arise. Served as property coordinator. This included completing property forms as needed, interacting with official property representatives in the government, tracking property assigned to scientific staff, and assisting with inventories as needed. Provided advice on manpower utilization, workflow, financial management, and operational procedures to increase efficiency, productivity, and make overall improvements for the program.

11/30/2003 to 07/23/2004 Corporate Travel Counselor American Express

Worked in a dedicated high-volume call center environment on a 75,000,000.00 account. Made domestic and international airline reservations for individual, VIP, and group travelers. Also reserved hotel, car, train, and limo bookings. Issued tickets and reviewed itineraries for accuracy and policy adherence. These reservations were made via phone (30 to 60 calls per day), email (Lotus notes), and fax. Managed queues (data bases) to ensure timely issuance of tickets. Responsible for the daily maintenance of profile data base including updating, extracting, and creating files. Facilitator of the Customer Satisfaction Action Plan Team. Reviewed results of customer service complaints, issues, and surveys. Documented trends, improvements, increases and decreases in incidents. Compiled monthly reports for management with recommendations. Presented results to staff and trained fellow employees accordingly. Contributing and enthusiastic member of the Diversity Team.

03/01/1999 to 10/10/2003 Government/Military Travel Counselor Carlson/SATO

Worked in onsite location at Redstone Arsenal and at SMDC. Made domestic (CONUS) and international (OCONUS) airline reservations for government and military travelers. Also reserved hotel, car, train, and limo bookings. Issued tickets and reviewed itineraries for accuracy and policy adherence. These reservations were made via phone, walk-in, email, IRATS and fax. Managed queues (data bases) to ensure timely issuance of tickets. Responsible for the daily maintenance of profile data base including updating, extracting, and creating files. Responsible for opening and closing procedures and shifts required.

01/01/1998 to 01/02/1999 Reservations Agent Delta Air Lines, Inc.

Domestic reservations sales agent for 800 world-wide phone number. All incoming calls.

01/01/1983 to 01/01/1988

Flight Attendant Pan American World Airways Inc, Jamaica, New York

Responsible for the comfort and safety of international travelers.

EDUCATION: Alabama A&M University, Michigan State University.

AWARDS: National Merit Scholar 1975 Presidents Award (Alabama A&M) 1994 Numerous letters, awards and commendations for job performance

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