Substitute Teacher Customer Service

Robert Michael Koch (Mike)

*** ******* **, ********* ****, TX 78232 adub3s@r.postjobfree.com (210) 213 - 1544

Covid 19 Vac, +2 boosters

SUMMARY

Accomplished, goal-oriented Project Manager (PMP) and Technical Consultant with extensive experience in information technology, system implementation, financial, warehouse and retail store systems. Exceptional communication skills leading to successful coordination efforts spanning teams and departments. An innovative problem-solver utilizing creative solutions to achieve project success. A versatile and dependable business professional able to provide big picture analysis and leadership.

AREAS OF EXPERTISE

Project Management Tools: Strong understanding of SDLC. Proficient with multiple methodologies including but not limited to MS Project, Agile and Waterfall.

Software Tools: C++, SQL (Oracle and DB2),Cobol, Easytrieve, IMS, CICS, JCL, Windows, Assembler, Jira, Data Comm, Endevor, ChangeMan, ServiceNow, IDZ, SQL (Oracle and DB2), Visio, MQ, Xcom, SSRS, MS Office,PeopleSoft,IaaS

Certifications: PMP(2003) now lapsed. Willing to re-establish.

EXPERIENCE

NEISD Substitute teacher 2017 - current

ESC20/Savvy Technology 01/2020 – 8/31/2020 Consultant/Programmer

Modify, test, and implement per client’s requirements

Mainframe, Cobol, JCL, CICS, Oracle, JCL, MF utilities, JESL

Design/ programmed changes based on TEA requirements Remote Synchronous and Remote Asynchronous Attendance

Harland Clarke Holdings 01/2017-06/ 2018 Application Engineer II

Modify, test, and implement per client’s requirements

Mainframe, Cobol, JCL, CICS, DB2, JCL, MF utilities

Research, diagnose, and rework problematic SQL.

Retrain programming staff with improved coding methods

Programmed and coordinated resources (4-5 members) to replace reporting system. Mitigated fines up to 20% of contract value by correcting errors and recover 100 minutes of CPU processing time per week.

Led team (4) to enhance “New Address Kit.” Improved order entry, ease of use, and system accuracy.

Exceptional customer service skills demonstrated with delivery consistent system specific changes, error free, under budget, tested, documented, and implemented with prescribed change control system.

HEB Grocery Co. 10/1980 – 06/2016 Senior System Designer

Directed project converting two major Direct Store Delivery vendor to a computerized ordering system. Major benefits included but not limited to an immediate cost reduction of 10%, reduction of inventory up to 30%, improvement in out of stocks, utilization of trucks that had been Back Hauling empty. Vendors able to redistribute staff and forego fleet expansion.

Major contributor to computer generated store ordering project plan. Coordinated team of 4-6 programmers in development of data schema, ETL, Logical design order controls, construction of ordering software, tuning of forecast engine, etc. Project in first year reduced store inventory by $7M.

Supervised all aspects of HEB retail system replacement. Team members varied over course of project from 4-10 individuals. System constructed using DB2, consolidated 3 retail data structures, and increased accuracy of tags/scan from a poor 88% to above industry standard of 99%. Mitigated the strong possibility of fines/required marking of price from the “Department of Weights and Measure.” Met reporting requirements set by the government which previously had proven costly and time consuming.

24x7 on-call experience which later became overseeing the on-boarding of onshore teams of 4-5 as well as offshore teams.

SME of 5 major systems: retail, store ordering, DSD, reporting for ordering system, and product sourcing.

EDUCATION

Sam Houston State University, Huntsville, TX, B.A.

Texas A&M at Corpus Christi, Corpus Christi, TX

30 post-graduate hours in Computer Science

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