Customer Service Store Manager

Diane Kinzer

Biloxi, MS *****

228-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

SKILLS

Management Training

Sales Tracking

Staff Supervision

Customer Service

Program Optimization

Employee Training

Originality and Creativity

Verbal and Written Communication

Store Merchandising

Performance Monitoring and Evaluation

Recruiting and Hiring

Shift Scheduling

WORK HISTORY

STORE MANAGER 06/2019 to 12/2021

Goodwill - Biloxi, MS

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

STORE MANGER 06/2002 to 08/2018

America's Thrift Store - Ocean Springs, MS

Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Established and administered annual budget with controls to prevent overages, and support sustainability objectives.

Approved regular payroll submissions for employees.

Rotated merchandise and displays to feature new products and promotions.

Coached sales associates on product knowledge by using wide variety of training tools.

EDUCATION

Phillips Business College - Gulfport, MS Associate of Science

General Business, 08/1972

Nichols High School - Biloxi, MS High School Diploma

05/1970

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