Customer Service Logistics Coordinator
Resume:
ERIC I. LIPFORD
***** *. *** ********* ***. Maricopa Arizona 85138
**************@*****.***
OBJECTIVE
Highly-organized individual with superior aptitude for detail with excellent time management skills and ability to handle multiple tasks simultaneously.
Seeking work that will utilize my Management skills to pursue a higher, more challenging position which ensues creativity and maintaining long-term professional relationships.
A dependable, proven team-player that is willing to put forth the effort to optimize the productivity of staff.
EXPERIENCE
EASTRIDGE WORKFORCE SOLUTIONS (LUCID MOTORS)
LOGISTICS ANALYST NOVEMBER 2021-NOVEMBER 2022
Build and develop Outbound Delivery Orders (OBD’s) in SAP for the warehouse pickers and staff
Create warehouse orders, shipping labels, and warehouse tasks for the parts being sent to General Assembly
Assist Outbound and Inbound departments with moving parts in and out of the warehouse
Create Hotcall tasks to assist management with sending parts that are needed in General Assembly ASAP
Delete incorrect picked orders from SAP
Reconcile all part numbers associated in Sequencing
Ensure with team members that all safety protocols and guidelines are followed per Lucid guidelines
S&M MOVING SYSTEMS
LOGISTICS COORDINATOR JULY 2021-NOVEMBER 2021
Coordinate specified accounts, including, but not limited to, processing the order initiation for electronics and/or tradeshow shipments, processing all necessary paperwork for each order (worksheets, quotes, dispatch tickets, bills of lading, etc.), perform credit checks and trip transits when applicable, register each order
Act as a liaison between account, shippers, air shipments, ocean shipments, and van lines.
Track all orders and accomplish task flow
Prepare all necessary logistic reports on a daily, weekly and monthly basis
Provide manager with the necessary information to produce the monthly reports and assist in accomplishing this every month and faxing to the required people
Notify manager of inconsistencies in workload, non-compliance to process, additional training needs, and inconsistencies in quality
Help promote and maintain a positive working environment within Customer Service
PNC BANK
Operations Supervisor (GOV) January 2019-May 2021
Oversee operations workflow and assists team with executing transactions and processing payments to over 1500 accounts. Manages direct reports on the operations team
Responsible for and managed the operations workflow including achieving desired business results and key performance indicators. Assisted team members with escalated issues. Processed and/or reconciled all transactions of varying risk and financial value in accordance with established policies and procedures. Identified and addressed exceptions and served as a point of escalation. Interacted with external customers and third parties in completing transactions or resolving escalated issues
Responsible for all human resources related activities for 15 team members. Provides coaching and development to staff. Leads team huddle/meeting and continuous improvement sessions
Provided consultation and advice to service partners and customers. Leading improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updated standard operating procedures as appropriate. Participated in and oversaw new department LEAN and 5S projects
Review and executed reports to identify exceptions, monitor quality and ensure compliance. Including error reporting, production and quality reports. Accountable for and manages risk mitigation activities. Verified completeness and accuracy of procedures. Reviewed transactions and related documents and verified work processes to ensure completeness and accuracy to established service levels and applicable procedures
T-Mobile – Connectivity Source
Retail Mobile Associate December 2019-May 2021 (Part-Time)
Build proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty by:
Approaching service and sales needs with composure, integrity and compassion
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge devices
Explain how the ever-expanding coverage stacks up in the customer’s neighborhood, providing them with a lightning fast 5G/LTE network
Count and balance all tills and computer systems
Complete all store shutdown procedures
Assisted with training new hire employees
Pacerunners-USA (AMAZON)
Senior Assistant Logistics Manager June 2017-December 2018
Manage a team of drivers, Independent Contractors, fleet and equipment that operates 7 days a week delivering freight for Amazon
Assisting in the management of the operations budget
Assisting the Logistics Manager in the supervision of the staff and scheduling at the business facility
Properly check in drivers to over 50 routes and verify freight partners to ensure they are on their assigned routes and paid accordingly
Assist freight partners with scanning pallets and loading trucks properly, to ensure timely delivery
LabCorp August 2003-January 2017
Area Ops Manager May 2013 – January 2017
Assumed all duties of Branch Manager and Distribution Supervisor serving LabCorp Northern Ohio and Michigan region including.
Scheduled daily work flow and managed PLB (vacation/sick time) for 30+ employees
Monitored high-volume courier routes daily to ensure time frames are met using the Roadnet Transportation Suite
Managed staff scheduling to maintain efficiency without excessive overtime
Met with Lab Accessioning Dept. continuously looking for down time areas to adjust courier routing. Schedule drivers to assist during high volume with Accessioning Dept.
Conducted Safety/Haz-Mat meetings with staff. Ensured 30-minute discussions were held monthly.
Maintained current records on Fleet for all Distribution, Sales and various departments to ensure maintenance was completed on time.
Managed a Branch budget and approved invoices and purchases in Peoplesoft for Branch and surrounding Patient Service Centers.
Provided backup assistance to warehouse personnel. Ordered medical, lab and office supplies as needed to service 700+ clients in NOH. Approved purchases.
Interfaced with clients’ concerns and managed grievances to ensure high standard of Customer Service with entire staff
A and L Consistent Cleaning
Manager October 2000-June 2017
EDUCATION
Ohio Technical College
Graduated, Associates Degree
Major: Automotive Technology/Mechanics
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