Service Representative Customer
Resume:
Jamieka Giles
Customer Service Representative
Phoenix, AZ
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Paralegal
Lexington Law Firm - Phoenix, AZ
June 2018 to Present
Credit Consultant: suggestions are provided to clients with current status of credit repair. Helping clients navigate their credit repair experience. 30+ calls a day, helping to service their cases based on individual needs.
Familiar with all of credit laws, specifically entailed and in compliance with CROA (Credit Repair Organization Act)
Customer Service Representative
General Dynamics Information Technology - Phoenix, AZ November 2017 to February 2018
* Checked to ensure that appropriate changes were made to resolve customers' problems.
* Executed daily operations of enrollment for health insurance for new and current consumers.
* Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
* Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments.
* Reviewed insurance policy terms in order to determine whether a particular loss was covered by insurance.
Financial Aid Advisor
Blackboard - Phoenix, AZ
May 2014 to November 2017
* Executed daily operations of 60+ inbound calls in regards to inquiries about financial aid status.
* Engage students in conversation to determine their financial aid requirements
* Provide information regarding eligibility criteria and available funding opportunities
* Respond to questions regarding financial aid over the telephone, through emails and in person
* Assist students in filling out application forms and provide them with information regarding supporting documents
* Verify students' eligibility for funding options and provide feedback to parents and students
* Make referrals to other student service officers if institutional eligibility criteria is not fulfilled Waitress
Waffle House - Orlando, FL
September 2012 to November 2013
• Take orders and serve food and beverages to patrons at tables in dining establishment.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Communicate with customers to resolve complaints or ensure satisfaction. Cashier
Walmart - Clarksville, TN
November 2009 to December 2011
• Receive and disburse money in establishments other than financial institutions.
• Usually involves use of electronic scanners, cash registers, or related equipment.
• Often involved in processing credit or debit card transactions and validating checks. Education
High School Diploma
Central High School - Canton, MS
2001
Skills
Customer Care, Customer Service, Call Center, CSR, Customer Support Certifications/Licenses
food handler certificate
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