Delivery Driver

843-***-****

adub1g@r.postjobfree.com

Professional Summary

Service-oriented employee with 15+ years background in customer service. Core competencies include fast learner and works well with others as well as alone. Excellent communication and time management skills. Handle tasks with accuracy and efficiency. Innovative and passionate always looking for better ways to accomplish tasks. Already attained my CDL-A, registered with clearing house, drivers pulse and have my medical card.

Work Experience

Nadta Truck Driving School

Sept-Nov 2022

Passed driving school for my CDL and drive OTR for 2 weeks. I love driving but not being away from home for months at a time. Really great people and fun place to be.

Chick-Fil-A, Delivery Driver

2022-Feb-Sept.11

Delivering food in a safe and timely manner to customers, building relationships with customers, stocking and helping out inside store to ensure deliveries made on time and accurate. Inspecting vehicle to make sure safe to make deliveries and cleaning vehicles to uphold the chick-fil-a brand.

Thompson & Scott, Delivery Driver

2021-2022 Nov-Feb

Delivering2Amazon packages in a safe and timely manner to customers, building relationships with customers, pulling and loading packages into truck to ensure deliveries made on time and accurate. Inspecting vehicle to make sure safe to make deliveries and cleaning vehicles to uphold the Amazon brand.

Sonyas Websites (Web design)

2020-2021 July-Oct.

Entry level fullstack developer, building websites, pages, debugging and updating websites. I prefer coding using Adobe Dreamweaver, Photoshop and other Adobe software. My favorite to use for websites are HTML, CSS, Javascript and Firebase also, coded with PHP, Java, HOOD.IE. I have just started learning Atom and Linux.

Trident OneStop (WIOA program)

2018-2020 Nov-Jun.

I studied programming, designing websites using HTML, CSS, Javascript, Firebase, and others. I also learned business management, Technical support and everything from taking a computer apart and putting back together. Database, frontend and backend was my favorite and decided to start freelancing online until I had enough experience to apply for a job with a company.

InterContinental Hotels Group (IHG), Call Center Reservation Specialist

2016- 2018 May-Nov.

Making around 45 reservations a day by taking inbound calls as well as answering guest questions to make reservations, changes, and cancellations for reservations.

Respond to guest inquiries about hotel services, checkout times, the local community and other matters of public interest. To build great customer relationships and to build trust in IHG as well as to ensure great hotels guests love.

Other responsibilities include Data entry for reservations and exceptional time management, prioritization, and multitasking through multiple screens and phone control.

Talking to guest, travel agents and hotel front desk to ensure guest satisfaction.

I received an award for Charleston Champion for my great call quality, and for my top call transfers

I became an HCV Ambassador. Helping my team and new employees to be the best by giving helpful advice and help with any questions they have.

Took Harvard Studies classes online to better assist myself and team members.

Won a full paid vacation for top sales agent of the call center.

Kelly Connect, — Call Center (work from home) Customer Service Rep. (CSR)

2013-2015 Aug-Nov.

Inbound calls from Apple Online Store customers.

Helping with Resolving Customer concerns with their orders and helping place orders for customers.

Educating customers on how to use apple.com to purchase orders and make changes if necessary.

Transferring customers to AppleCare and iTunes, to assist with their product and services as needed.

Showing product excitement and advising of features and benefits.

Helping answer customer's question for retail calls such as: Store hours, Genius bar appointments, checking inventory, Placing orders and more.

Suncom/ T-Mobile, — Call center Customer Service Rep

2005 - 2008

Inbound/outbound calls and emails to and from customers in a high-volume call center, resolving customer issues in a timely manner.

Developed and maintained in-depth knowledge of products in order to support customers.

Managed customer’s expectations and ensured satisfaction with products.

Ensured that every customer is treated professionally and with respect.

Communicated with Quality Assurance to report bugs recognized by customers.

Ensured proper escalation took place for unresolved issues and customer remains satisfied.

Gained and maintained current knowledge of Support Policies and Procedures.

Basic troubleshooting assisting customers with technical issues.

SKILLS

Ability to creatively utilize all available resources to Analyze customer’s needs.

Strong troubleshooting and support skills, with the ability to manage issues with calm, comfort, and ease. Self-motivated, able to work independently as well as with a team.

Years of experience working with customers and technical support.

Web development skills with HTML, CSS, Javascript, Firebase, Adobe Dreamweaver, Photoshop, PHP, Java, Access to name a few.

Excellent communication and business management knowledge and problem-solving skills.

Proficient with: Windows, Linux, macOS, iOS, android, MOS Excel, Word and Google Chrome Docs, Sheets and PDF's

EDUCATION

Trident Technical College, 2019 – Associate in applied Science – Computer Technology - Information System Specialist GPA-3.0

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