Center Agent Data Entry

FATIMA AYINLA

Houston TX *****

******.******@*****.***

Ph: (404) -200-0043

Summary

An energetic and hard-working individual, proven ability to multi-task effectively, learn fast and handle projects with complete accuracy and professionalism.

Skills

• Strong customer service

• Typing (40-60 WPM)

• Strong interpersonal skills

• Excellent listening skills

• Problem solver

• Fast learner

• Team player

Experience

Client Solutions Rep Dec 2019 – August 2021

Hitachi Automotive Monroe, GA

• Serves customers by providing product and service information and resolving product and service problems.

• Attracts potential customers by answering product and service questions and suggesting information about other products and services.

• Opens customer accounts by recording account information.

• Maintains customer records by updating account information.

• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

• Maintains financial accounts by processing customer adjustments.

• Recommends potential products or services to management by collecting customer information and analyzing customer needs.

• Prepares product or service reports by collecting and analyzing customer information.

• Contributes to team effort by accomplishing related results as needed. Sales representative Apr 2017-Apr 2018

Zara incorporation Atlanta, GA

• Sell retail products, goods and services to customers.

• Answer customers' questions about products, prices and availability.

• Create solutions and ensure smooth sales.

• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. Inbound Call Center Agent July 2016 – Jan2017

Vesta Corporation Alpharetta, GA

• Handled basic customer insurance claims and transferred calls that required more focused assistance

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals

• Maintained a high call rating every week

Scheduler May 2014 – June 2016

Altegra Alpharetta, GA

• Handled inbound and outbound collection calls to patients regarding their medical invoice or bill.

• Answered questions and setup payment or payment plans.

• Utilized various collection strategies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws Customer Service Representative December 2012 – October 2013 Subrite group of Company. Lagos, Nigeria

• Assisted customers with questions and concerns, checking out and distributed information

• Demonstrated proficiencies in telephone and front-desk reception

• Assist client

• Handled delicate situations, such as customer requests, special needs and complaints, and also performed customer service functions.

• Managed complete data entry and compile statistical reports on payments, orders, and outstanding invoices.

Cabin crew training August 2012 – December 2012

Javi Aviation Lagos, Nigeria

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