Entry Associate Data
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
PAULA P.
HYMAN-PITTS
P 1637 RENAISSANCE DR, ESSEX,
Maryland 21221-2624
************@*****.***
Hardworking individual accustomed to fast-paced environments. Quickly and effectively understands, documents, and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in customer service standards. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Obtained detailed focus to increase and retain long-term customers.
Expedite solving customer
questions
Quick learner I welcome
challenges/deadlines
Great listener & compassionate I take great pride in my work ethic
Work well in a Team setting or
alone
Problem resolution Information security
Customer Service Representative/Dispatcher July 2016 - Current Robert Half Company, BGE-Home Middle River, MD
Worked with technicians to develop customer service improvement initiatives. Fielded customer complaints and queries, fast-tracking them for problem resolution. Created and implemented process improvements to reduce workloads and bolster callback efficiency. Coordinated, scheduled, and executed in-depth data entry projects for technicians. Answer telephone calls, respond to customer questions and requests Dispatch scheduled work to a technician
Enter and process website orders (company's website) Follow up on emails from Contractors
File purchase documents
Closeout jobs completed by Contractors
Pay/accounts payable for jobs completed
Make changes/reschedule jobs with customer & Contractor Add increases to Contractor repairs/parts jobs
Customer Service Representative February 2013 - May 2017 International Nutrition Middle River, MD
De-escalated problematic customer concerns while maintain calm, friendly demeanor. Answered + inbound calls per day and directed to designated individuals or departments. Used scanners to track parcel information such as condition or receipt. Braced, padded, and supported shipments to prevent shifting and damages. H
EDUCATION
Receptionist October 2012 - November 2012
Vision Technologies Hunt Valley, MD
Greeted visitors, assessed needs and directed to appropriate personnel. Scanned and filed forms, reports, correspondence and receipts. Data Entry Associate August 2012 - September 2012
ABA Law Firm Cockeysville, MD
Entered property foreclosure information into firm's database. Obtained scanned records and uploaded into company's database. Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information. Medical Billing and Coding June ‘08-September ‘10
Penn Foster University, Scranton, PA
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