jbrannan.management@gmail / 479-***-****
Education
Bachelor of Science in Human Resource Development
University of Arkansas - Fayetteville, AR
2016
Family Experience Director
Phoenix Senior Living - Fayetteville, AR
July 2022 to Present
Resident Care • Plans, organizes, develops and leads the overall management of the Assisted Living and Memory Care neighborhood(s) in accordance with federal, state, local laws and Phoenix Senior Living standards, guidelines and regulations • Facilitates the Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices • Prior to move-in, reviews the resident’s file and schedules the family meeting to discuss resident demographics; coordinates the health care needs with the Wellness Director; ensures resident has a current personalized service plan according to Phoenix policy and government guidelines • Maintains updated Resident Service Information (via book and/or electronic database) according to Phoenix policy • Participates in and manages the assessment process to determine tier of service with the appropriate staffing levels • Participates with the Program & Outreach Director to ensure a variety of appropriate and personalized activities which incorporates all dimensions wellness and are available throughout the day and evening with resident care associate participation • Partners with Food & Beverage Director to schedule and plan special event and ensure food & dining is properly incorporated into the appropriate dimensions of wellness • Understands the recognition of resident changes in condition, takes appropriate action Sales • Participates in outside committees and organizations relevant to Resident Care and Alzheimer’s/dementia care • Demonstrates the ability to represent the community in a wide variety of public settings, including, but not limited to, making presentations to large groups and meeting community professional and government leaders • Provides assistance to the Community Relations Director and Executive Director with communicating with prospective residents & family members about Phoenix’s philosophy with regard to personalizing services and incorporating all dimensions of Wellness into our care and services provided Strategy • Implements guidelines, standards, and practices for Resident Care and programming • Implements and monitors ongoing quality improvement programs for resident services Structure • Sets standards for resident service delivery including recommendation on staffing levels and roles and responsibilities and program differentiation and implementation • Reviews, reads, notates, and initializes communication log to document and learn about pertinent information and any resident’s physical and behavioral changes • Participates in risk management meetings • Responsible for developing resident schedules for bathing and laundry Talent Development • Determines and implements activities geared towards leadership development among associates in Resident Care. • Is responsible for onboarding new AFED and focuses on decreasing turnover and increasing retention of solid talent • Establish career growth development plans for the AFED and provides guidance and support throughout their professional development Training • Partners in the delivery and participation in Phoenix Academy training and self-study programs during the required time-frame. • Completes All Phoenix Academy, job specific and management training in the timeframe designated • Completes all training required by the state or other regulating authorities including ongoing training per regulation Communication • Oversee the coordination of the monthly community support group • Conducts monthly Lead Resident Care Associate meetings • Communicates regularly with families, physicians and all support services as appropriate • Ensures residents and families are educated about residents’ rights • Consults Human Resources before terminating an associate • Creates and maintains a warm professional environment • Assures that all staff is fully informed on the answers to the most frequently asked questions by residents, families, and prospective families • Participates in regularly scheduled meetings with, Executive Director, department directors and associates • Maintains appropriate communication with the Executive Director • Possesses excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population • Proactively communicates trends, best practices and current assisted living events to all associates Compliance/Safety • Ensures compliance with state assisted living regulations • Participates in the creation and monitors community correction plans • Monitors the quality of care within the community • Remains updated and communicates state regulation changes to all associates • Ensures compliance with all state and federal regulations (i.e. OSHA) • Acts as Lead in an emergency (e.g. elopement, fire, disaster, etc.) according to the chain of authority identified in the community disaster plan • • Participates in the risk management programs Human Resources • Interviews AFED, RCA and Lead RCA candidates for community • Assists with active recruitment of open positions • Participates in AFED development plans and/or action plans • Fosters AFED/LRCA growth • Takes corrective action and disciplines associates verbally and in writing if necessary • Provides input regarding Resident Care staff reassignments or terminations in coordination with Human Resources and Executive Director Problem Solving/ Decision Making/ Financial • Strategizes with the Executive Director about best actions to take to address cluster business challenges • Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving. • Assist the Executive Director in completing the annual budget • Understands and manages the department budget to include labor and other expenses and its impact on the community’s bottom line • Reviews monthly financial statements and implements plans of actions around deficiencies • Process and submit monthly expenses and budget data timely per Phoenix policies and internal business controls
Benefits Eligibility Specialist
Aston Carter/Aerotek - Fayetteville, AR
January 2022 to Present
Temporary Position
Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
Responsible for processing provider forms.
Responsible for processing reauthorizations.
Maintains case materials.
Explains to customers how to secure other supportive services
Checks various system interfaces and exchanges to verify Customer information
Reviews received enrollment for correct information
Contacts customers to clarify enrollment information if necessary
Assist in answering all in-coming phone calls from applicants and/or providers
Maintains proper level of customer service while minimizing talk time and abandonment rate
Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
Customer Support
Benefits Services Consultant
ProService Hawaii - Remote
September 2021 to November 2021
Temporary Position
Deliver consistent high quality service in a consultative manner for our client partners providing guidance on inquiries on health care plan offerings, payroll deductions, coverage options and employee related questions.
Ensure processing of health care benefits within various payroll systems is both timely and accurate. This includes benefit eligibility review, plan transactions (enrollments, terminations, life event changes) in HRIS and carrier platforms, COBRA administration and client reporting.
Support team Seniors to help onboard new hires within the Benefits team by facilitating training. Actively participate in conducting training on systems, plans and processes and certify understanding with new team members. Continue to provide ongoing support throughout the onboarding process.
Play a key role during annual open enrollment to include data and collateral packet audits, processing and inquiries. Will also provide strategic client consultations on upcoming plan year offerings to ensure cost containment and plan design offerings to attract and retain their employees.
Business Office Manager
Americold - Lowell, AR
June 2021 to September 2021
Manage and Supervise 4 Wave planners and 6 Customer Service Representatives
Process all Accounts payables
Coordinate activities with other supervisory/lead personnel and with other work units or departments.
Develop or update procedures, policies, and standards.
Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
Interpret and communicate work procedures and company policies to staff.
Work with General Manager to develop annual departmental budget.
Develop work schedules according to budgets and workloads.
Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
Resolve customer complaints and answer customers' questions.
Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Train and instruct employees in job duties and company policies or arrange for training to be provided.
Participate in the recruitment, interview, and hiring process.
Perform other duties as assigned
Process Monthly Budget reports
Regional Technician (HR Manager)
Deptartment of Commerce, U.S. Census Bureau - Chicago, IL
June 2019 to December 2020
Duties, Accomplishments and Related Skills
Conduct training for supervisors, enumerators, QC supervisors, and managers
Onboarding of new hires
Interim manager replacing 2 previous managers
Supervised 20 other management positions as well as 2 QC supervisors and a team of 1500 listers
Process and approve daily timesheets
Schedule work assignments for the team
Cover all alerts and supervisory reviews
Weekly travel availability to Kansas City ACO, Chicago RCC, or
Little Rock ACO
Hris experience
Peoplesoft daily use
Provide IT support to team members
Schedule and prepare trainings
Arrange team configurations and assign new hires
Correct payroll issues and accept returned equipment
Run daily reports to monitor progress and address alerts
Advise and coach supervisors daily to successfully complete goals
Conduct weekly conference calls to supervisors
Assess progress of address canvassing operation
Report expenses for travel and per-diem
Coordinate with the Travel Department for team reimbursements
Enter on-boarding and I-9 information for new hires
Complete paperwork to convert employees for higher pay after promotion and to request overtime
Benefits Coordinator
Tyson Foods World Headquarters - Springdale, AR
November 2018 to June 2019
Experienced with benefits administration, ado, sap. Workday, people soft, Kronos, Microsoft outlook, word, excel, PowerPoint and access, processes and explained FMLA claims
Benefits Specialist
Tyson Foods World Headquarters - Springdale, AR
October 2018 to June 2019
Duties, Accomplishments and Related Skills
Determined eligibility for Team Members; mailed enrollment materials and enrolled eligible Team Members in the appropriate health and life plans
Worked with Third Party Administrators for medical, prescription drug, dental and vision claims resolution
Daily use of Workday program
Checked status of unpaid claims; maintained confidential files; written correspondence; ran monthly and weekly reports
Entered enrollments and enrollment changes in SAP
Collected insurance premiums
Entered leave of absence for all management and management support Team Members
Maintained of Short Term Disability Log with entry of Short Term
Disability Payments
Assisted in mass enrollments as needed; handled supply order
requests for Benefit Counselors
Worked with our Retiree health plan and performed appropriate data entry into SAP.
Created daily reports and resolved issues regarding benefits
Managed and conducted several daily calls with team members and insurance companies
Maintained spreadsheets for different benefits such as Basic Life continuation, Evidence of Insurability applications, and refunds to be processed
Oversaw files for retirees while observing HIPPA regulations
Benefits Administrator
Tyson Foods World Headquarters
September 2014 to November 2018
March 2014 - June 2019)
Duties, Accomplishments and Related Skills
Responsible for all life insurance and long term disability claims for a large portion of employees at all plant locations including but not limited to having logged in and processed all evidence of insurability. (over 130,000 employees)
Maintained and monitored basic life insurance continuation logs to ensure regulations were followed for all life claims
Obtained data and prepared reports for managers in regards to weekly tasks completed in different categories such as life claims, long term disability claims, evidence of insurability claims and refunds for premiums liaison between HR management
Intermediate skills in Excel including pivot tables and v lookup
Coordinated and followed up with insurance companies and HR management at plant locations on claims, leaves of absence and benefits eligibility
Created, modified and accessed databases for all dependent's addresses updated daily in SAP
Processed and printed all medical ID cards for all new employees or all employees requesting copies
Served as liaison between individual plant locations, insurance companies, individual employees, and physician offices
Gathered correct paperwork f rom employees, physician offices and plants to ensure claims could be sent in and processed at all plant locations
Turned in reports weekly and prepared for bi-weekly meetings with coworkers and managers to ensure smooth processing
Prepared presentations for monthly HR meetings
Query searches in Microsoft Access for various reports as needed
Researched as needed to ensure proper claims with insurance companies
Create daily queries for reports in SAP Daily prepare and transmit forms for life insurance claims and long term disability claims
Executive Assistant to Regional Director / HR Assistant
Kleenco
June 2013 to January 2014
Duties, Accomplishments and Related Skills
Maintained all employee files
Prepared budget reports for 2 managers
Conducted Orientations for new hires
Taught Enclosed Space safety trainings to new hires
Scheduled DOT exams and tracked each employee
Filed Worker's Compensation claims and coordinated payments to employees
Prepared reports for weekly project manager meetings
Greeted all visitors and ssisted new technicians with orientations and trainings
Assisted field technicians with various administrative problems such as problems with gas cards or hotel payments
Answered questions for field technicians
Created and maintained database for Pike Pass Records, fleet repairs, expenses, employee trainings and new hire paperwork