Shelley A. Wells

**** *. ***** ****.

Aurora, Co 80012

720-***-****

adub0l@r.postjobfree.com

Objective

Customer Service position in a progressive environment to be able to utilize my analytical, interpersonal skills with opportunities for growth into management.

Experience

06/2020-Current Shellpoint Mortgage Servicing LLC

Loss Mitigation Specialist

Help determine a set of options that can help borrowers avoid foreclosure.

Reduce the financial losses for the mortgage holder and the lender.

Analyze the borrower’s debt and other liabilities to reach a manageable plan for the borrowers to make payments on their loan.

The ultimate goal is to find ways for the borrowers to remain current on their mortgage to avoid Foreclosure.

1/2019-6/2020 Cintas

Accounts Receivable Specialist

Responsibilities include all account related functions

Keeping track of assigned accounts to identify outstanding debts

Plan course of action to recover outstanding payments

Heavy phone activity with customers.

Negotiating payoff deadlines or payment plans

Posting Credit Card payments.

Create Consolidated bills for processing payments

Handling complaints and resolving discrepancies

Updating account status and database

12/2017-12/2019 Allstate Insurance Company

Inside Liability Adjuster

Investigate single and multi-vehicle auto accidents using innovative tools

and technology to capture recorded statements, photos and/or the review

of police reports to resolve losses.

Document claims through active listening and use of data to summarize.

Communicate compassionately with customers and help them through

their claim process in a fast, fair and easy manner.

Negotiate claim settlements with customers in accordance with business

unit standard methodologies.

Use data and analytics to problem solve and contribute to team goals by sharing

ideas and opinions.

2/2017-11/2017 S3 Shared Servicing Solution

Consumer Loan Processor

Servicing members of 3 different Credit unions.

Knowledge of all products that are available.

Contact member to inform them of their application status.

Review the application to go over conditions that have to be met before processing the application.

Once the application is fully processed contact the member to go over closing details, answer any question.

2/2014-11/2017 Square Two/Fresh View Solutions

Account Validation

Contact customers regarding their consumer credit accounts to create payment solutions

that are appropriate for their unique financial situations.

Take the lead on evaluating the customer’s account while expertly balancing the

Customer’s needs with Company Polices.

Use critical thinking and problem solving skills to overcome obstacles to successfully

solidify payment commitments.

Utilize multiple skip tracing tools and resources to locate the customer associated with

the account.

Validate all new loan files that are scanned into the system.

Making sure that the loan files are complete with the application, loan agreements and

statements.

Validate placement balances are correct before sending out the demand letters.

10/2010-2/2014 Sprint

Payment Specialist III

Escalation Management Review

Provide Administrative Support in the payment processing and collection process.

Explain billing cycles and due dates.

Contain all collection consumer escalation calls

Maintain records on credit risk, delinquent accounts, installment billing accounts.

Assist in resolution of outstanding invoice problems form past due accounts, high balance accounts, equipment exchanges, dishonored checks and adjustment abuse.

Place calls or send messages to customers regarding delinquent payments or unresolved issues to obtain payment commitments.

Exercise independent judgment in obtaining payments, issuing garnishments and extensions.

Review all escalation accounts for suspension and or cancellation.

4/2008-2/2010 CitiFinancial Auto Centennial, CO

Loss Mitigation Specialist III

Remarketing Abandonment Review

Placing calls to Impounds, Tow yards, Shops, Dealerships, and Police Departments to gather information on vehicles that notices have been received on.

Negotiate any fees owed to retrieve the vehicle in an effort to save Citi financial Auto revenue on vehicles that have already depreciated in value.

Complete a cost benefit analysis to determine whether or not the vehicle is worth securing.

Assigning all vehicles for repossession that warrant to be secured.

10/2007-4/2008 Specialized Loan Servicing, LLC Highlands Ranch, CO

Recovery Associate

Managing over 400 accounts that have been charged off.

Negotiate payment plans concerning Charged off accounts, Foreclosed property and Short Sales.

Liaison between SLS, Realtors and Attorneys.

Initiate and process Forbearance agreements, Loan Modifications, Short Sales, and Deeds in lieu of foreclosure and Legal Settlements.

Ability to deal effectively with environmental risk, code violations, limited partnerships/trusts and natural disasters

Skip Tracing.

2004-Cu 3/2004 -9/ 2007 CitiFinancial Auto Centennial, CO

Repossession Management Specialist

Managing over 300 accounts that are assigned for repossession.

Posting detailed information to each account received from the repossession agents.

Assuring that each repossession agent is working the accounts to the best of their ability for securing the vehicle in a timely manner.

3/2002-3/2004 CitiFinancial Auto/Arcadia Financial Centennial, CO

Lead Skip Tracer

Approved monthly work schedules.

Participated in all interviews, conducted one-on-ones, side-by-sides and monthly reviews with each team.

Trained all new hires.

Assigned new skip accounts to each team member.

Approved all accounts assigned for repossession and litigation.

Updated weekly and monthly reports.

Developed a Skip Trace checklist to standardize process procedures.

Maintained my individual account load.

2/1999-3/2002 CitiFinancial Auto/Arcadia Financial Centennial, CO

Skip Tracer

Reviewed credit bureaus and Social Searches while utilizing other skip trace tools such as Debtor Discovery, Lexis Nexis and the Internet to attempt to locate the customer or vehicle.

Verified information with other creditors and updated new information given to locate the customer.

Negotiated to bring past due accounts to a current status or assign for repossession or litigations.

12/1998-2/1999 Arcadia Financial Aurora, CO

Back End Collector

Collection on all past due accounts 30 days -charge off.

Light Skip Tracing.

Negotiated to bring past due accounts current.

Set up field visits and repossession as well as amendments.

Worked on each individual team and met individual team goals.

2006-Current

4/2005-1/2008 The Home Depot Aurora, CO

Cashier

Assisting all customer through checkout

Making sure all cash drops were done though out the day

Restocking all bins at the registers

Helping throughout the entire store in all departments

Perform open and closing duties

5/2011 – current Kidz Luv Sports

Fund Raising

Cashiering at all Venues

Helping with Cash drops

Up sealing

Making sure all areas are prep and ready for opening.

Opening/Closing inventory of the concession stand ordering what is needed though out

The event.

Making sure the concession stand is stocked and ready for the next event.

EDUCATION

1982-1985 George Washington High School Denver, CO

2003-2005 American Intercontinental University

Associates Degree – Business Administration

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