Natasha Burgess

512-***-****

adub0a@r.postjobfree.com

Summary

Organized and highly motivated Air Force Veteran, that is eager to apply time management and organizational skills in a variety of different environments. Currently seeking an entry-level opportunity to expand professional skills while facilitating personal and company growth. Over 24 years of experience in Elementary Educational Development and childcare. Plus 20 years of experience in Office and Personnel Management. Extremely dependable and detail organized with both personal and professional experience in childcare management. Compassion, patience, and understanding for both the students and staff. Having over 10 years of tutoring experience for both adults and children. Ready to build confidence and skills in struggling learners. Friendly, personable and patient with all students.

Experience

04/2011 - Current

Contractor Littlefield, TX

Brand Ambassador – Various companies

Promoted positive company image through superior customer service experiences.

Built relationships and personalized future client development opportunities by collecting customer data.

Provided written responses to customer inquiries via e-mail, meeting service expectations.

Used social media monitoring platform to view conversations about brands and respond to inquiries.

Overcame objections and asked probing questions to close sales.

Promoted products using Facebook and Instagram.

Took high-quality photographs of products to support social media campaigns.

12/2021 - 08/2022

Best Western Hotels & Resorts Littlefield, TX

Front Desk Agent

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Completed end-of-day reporting and balanced registers to maintain financial accuracy.

Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.

Answered telephones and greeted visitors to assist, answer questions and direct.

Posted charges, updated accounts and issued bills to departing guests.

Offered dining information and helped guests organize local activities to enhance stay.

Leveraged software to confirm reservations and address guest needs.

Facilitated successful front desk operations for high-volume hotel.

Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.

Stayed current on local attractions and special events to help guests with entertainment options.

Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.

Input customer data into reservation systems and updated to reflect room changes.

08/2014 – 05/2021

Substitute Teacher @ Littlefield School District

Kokua- IDEA School District Austin, TX

Catholic Church Sunday School Teacher – Temple, Tx

Assistant/Substitute Teacher

Maintained safe, educational environment for students during learning and free play time.

Communicated regularly with parents, teachers and administrators regarding student progress and needs.

Created calm and disciplined classroom environment to improve student focus.

Observed student performance and analyzed individual records to assess progress.

Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.

Implemented lesson plans for students with varying learning styles.

Arranged age-appropriate activities to help children develop interests and talents.

Worked with paired instructor to develop strategic approach to meeting kids' educational needs.

09/2008 - 01/2015

Initial Security Dallas, TX

Branch Manager

Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Increased efficiency and drove branch revenue by optimizing daily operations.

Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Verified cash by balancing cash drawers and maintaining cash count records.

Planned work schedules to maintain adequate staffing levels.

Disciplined employees to encourage compliance with company policies and procedures.

Managed and inspired team members to perform to full potential, driving branch profitability.

Delegated collection activity, following up to drive completion.

Created and maintained branch solvency by controlling assets and proper credit extension.

08/2004 - 11/2008

R&M Body Shop Levelland, TX

Office Manager

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Managed office inventory and placed new supply orders.

Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.

Prepared meeting agendas and recorded and transcribed minutes.

Created notices and advertisements for available vacancies on job seeker websites.

Implemented and maintained company protocols to facilitate smooth daily activities.

Managed, scheduled and coordinated office functions and activities for employees.

Reviewed files and records to obtain information and respond to requests.

Used judgment and initiative in handling confidential matters and requests.

Monitored payments due from clients and promptly contacted clients with past due payments.

Interpreted and communicated work procedures and company policies to staff.

Administered payroll and maintained proper documentation of employee personnel.

Coordinated office activities and operations to secure efficiency and compliance with company policies.

08/1998 - 05/2000

United States Air Force, USAF Great Falls, MT

Police Officer – Security Police/Forces

Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.

Conducted video and audio surveillance to support criminal research.

Protected citizens by preventing crime, enforcing laws and apprehending suspects.

Drove with precision and speed to follow and reach suspects in traffic chases.

Observed and recorded details of criminal events according to departmental protocol.

Diffused active disturbances with de-escalation techniques, compassion and combat skills.

Subdued resisting subjects with defensive tactics and approved nonlethal weapons.

Organized and conducted photograph line-ups to isolate and identify suspects.

Provided patient care and medical triage in emergencies.

Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.

Performed CPR and other rescue techniques on individuals in medical emergencies.

Used body force to break through barriers and search properties in question.

Led public safety meetings, disseminating valuable information regarding crime incidence and frequency.

Education and Training

08/2013 Associate Degree

American Military University - Manassas, VA

Major in Sociology

Minor in Criminology

Texas Tech University Lubbock, TX

International Sociological Association 07-08

American Sociological Association 07-08

Minor in Forensics/Criminology

Major in Sociology/Anthropology

NB

Contact this candidate