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Data Entry Customer Service

Location:
Annapolis, MD
Posted:
December 28, 2022

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Resume:

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Andrelyn Moore

Cell: 240-***-****

Email:aduayi@r.postjobfree.com

U.S. Citizen: Yes

Federal Employee: Yes

SUMMARY OF QUALIFICATIONS

Highly motivated and widely respected management and program analyst with 20+ years of federal service. I possess excellent time management, detail oriented, high degree of accuracy on given projects and tasks. I am a self-starter, and a task/goal-oriented professional, motivated to be a major contributor. I also have the ability to work well independently, as well as part of a team effort. I have demonstrated an excellent ability to identify, communicate, and respond to customer needs. Adept at collaboration and connecting people. I’m well-versed and adept in technical and systems navigation principles; my acumen adds a level of depth, focus and mastery. I’m capable of immediately assuming more critical roles and responsibilities. I possess the ability to lead change and to harness and channel these talents and energies to challenge my peers and team members.

PROFESSIONAL WORK EXPERIENCE

Management Analyst 07/2021 to Present

National Oceanic and Atmospheric Administration (NOAA) - Office of Inclusion and Civil Rights (OICR) Supervisor: Richard Grant

Full Time; Pay Plan ZA - Series 0343 – Band II

● Provides a full range of administrative management functions, including but not limited to serving as the primary budget analyst with oversight of the interoffice purchase card holder, conduct reviews of contracts, purchase orders and other procurement processes to include researching acquisition issues ensuring they are in compliance with policy and regulation.

● Serve as a Special Emphasis Program Manager (SEPM) contributing to the affirmative employment practices managing diversity and inclusion as a business priority that is ingrained into NOAA’s organizational culture. Provides advice and guidance to Employee Resource Groups and conducts Special Emphasis Program (SEP) Outreach to increase the civilian labor force level of Women in leadership with the workforce.

● Successfully manage the Equal Employment Opportunity (EEO) pre-complaint process intake by facilitating pre-complaint activity; greeting clients; answering telephone calls for service from the client and/or the general public. In addition to assisting with ensuring timely reporting by collecting information to track EEO complaints and assigning contacts within the timeframe mandated by law. Actively participating in meetings and discussions regarding Equal Employment Opportunity Commission (EEOC) guidance; independently conduct data entry and to solve any issues regarding the informal intake/entry process.

● Provide analysis, evaluation, and/or recommendations for improving efficiency of internal administrative operations on line, developing data required for use in the management and direction of program operations and administrative support activities by scheduling and managing meetings via Google Calendar to avoid conflicts, developing new or modified administrative program policies, regulations, goals, or objectives. 2 Page

● Provide administrative management support and technical advice to the OICR Director, Deputy Director and the Chief of Staff including providing comprehensive office management, operations, and program support in areas of, procurement of administrative supplies and equipment; communications; domestic and international travel orders, transportation, technical guidance and use expertise in administrative office operations and functions to develop schedules, milestones, processes, systems and controls to accomplish projects.

● Serve as liaison to external customers and recipients to clarify and resolve issues and develop policy and procedures on administration of government information. Develop forms using web- based systems and other communication outlets to improve operational processes that include but are not limited to prepare related budget estimates, tracking and analyzing office expenditures against budget targets for travel and training.

● Oversee and manage multiple activities, evaluate and advise on the organization, methods, and procedures for providing administrative support systems such as records, documents, files, communications, directives, and forms. Coordinate the work of others, and integrate the work into a complete product by scheduling and monitoring events on the OICR master calendar and keeping the Chief of Staff abreast of arising matters requiring immediate attention to ensure efficiency and adherence to established regulations and guidelines in office operations and services.

Management Analyst (Detail) 09/2020 - 06/2021

National Oceanic and Atmospheric Administration (NOAA) - Office of Inclusion and Civil Rights (OICR) Supervisor: Richard Grant

Full Time; Pay Plan ZA - Series 0343 – Band II

● Provide analysis, evaluation, and/or recommendations for improving efficiency of internal administrative operations on line, developing data required for use in the management and direction of program operations and administrative support activities by scheduling and managing meetings via Google Calendar to avoid conflicts, developing new or modified administrative program policies, regulations, goals, or objectives.

● Provide administrative management support and technical advice to the OICR Director, Deputy Director and the Chief of Staff including providing comprehensive office management, operations, and program support in areas of purchase card orders, procurement of administrative supplies and equipment; communications; domestic and international travel orders, transportation, technical guidance and use expertise in administrative office operations and functions to develop schedules, milestones, processes, systems and controls to accomplish projects.

● Serve as liaison to external customers and recipients to clarify and resolve issues and develop policy and procedures on administration of government information. Develop forms using web- based systems and other communication outlets to improve operational processes that include but are not limited to prepare related budget estimates, tracking and analyzing office expenditures against budget targets for travel and training.

● Oversee and manage multiple activities, evaluate and advise on the organization, methods, and procedures for providing administrative support systems such as records, documents, files, 3 Page

communications, directives, and forms. Coordinate the work of others, and integrate the work into a complete product by scheduling and monitoring events on the OICR master calendar and keeping the Chief of Staff abreast of arising matters requiring immediate attention to ensure efficiency and adherence to established regulations and guidelines in office operations and services.

President 01/2016 - 01/2020

National Oceanic and Atmospheric Administration (NOAA) - NOAA Chapter, Blacks In Government Office of Management and Budget

● Guided the implementation of programs, provided general direction and leadership to subordinate members within chapter and presented the Chapter's quarterly and annual Diversity and Inclusion activity report to the Region XI Council Board of Directors.

● Collaborated with NOAA leaders and employees to communicate changes in organizational structure, best practices of diversity and inclusion, encouragement of interactive engagement and how it affects them.

● Developed a 5 year strategic plan for programs and activities designed to identify and solve the specialized employment problems of women, minorities, veterans, persons with disabilities, etc., as it relates to Federal Employment.

● Recommended changes in annual program structures and procedures to the executive board and membership.

● As an employee resource partner within a scientific agency, the NOAA BIG chapter had minimal involvement in Science, Technology, Engineering, and Math (STEM). During my tenure; I implemented the first NOAA Chapter STEM High School competition in 2018, winning first place in the 2019 BIG Region XI Competition. We received acknowledgement from NOAA Deputy Administrator Timothy Gallaudet, Assistant Secretary of Commerce for Oceans and Atmosphere; for directly supporting the Federal STEM Education Strategy. Management and Program Assistant 07/2015 to Present National Oceanic and Atmospheric Administration (NOAA) - Office of Management and Budget (OMB) Supervisor: Julie Champlin-Gonzales

Full Time; Pay Plan ZS - Series 0344 – Band IV (equivalent to GS-7 and 8)

● Provide direct staff support to the Policy Division Director, Deputy Director and staff of a geographically dispersed team including collecting and interpreting data in program operations; advising on the potential benefits/uses of automation to improve the efficiency of administrative support or program operations.

● Manage procurement of administrative supplies and equipment as a Government Purchase Card holder; serve as a Contracting Officer’s Representative (COR-level II) for acquisition of services up to $10M as mandated by NOAA Acquisition and Grants Office to include knowledge of budget, procurement, travel, personnel, and administrative processes and procedures.

● Uses expertise in administrative office operations and functions by evaluating and advising on the organization, methods, and procedures for providing administrative support systems such as records, communications, directives, forms, files, and documentation to ensure efficient and effective daily operations; I have added a notable dimension developing and implementing team policies and processes, including identifying patterns and trends in data sets, working alongside team members and the management team to establish business needs to effectively plan and 4 Page

execute Policy Division activities and financial resources for event coordination; time and attendance; mail and distribution, printing and publishing, and records storage and disposal; space, property, and equipment, and developing team building activities.

● Provide program planning and evaluation expertise to assist the Office Director with identifying resources (staff, funding, equipment, of facilities) required to support varied levels of program operations developing fiscal year training plans to track and analyze office expenditures against budget targets for travel and training.

● Serve as Commerce Learning Center (CLC) Learning Coordinator, responsible for planning, developing, and creating customized sessions such as; ProTech- a strategic sourcing initiative to develop a base of contract vendors for all professional and technical support services for NOAA Line Offices, Acquisition (ACQ) 101-designed to consist of ACQ fundamentals, post compliance reviews, and contracting basics trainings in CLC, resulting in accuracy of tracking, monitoring, and reporting statistics on NMFS employees involved in the contracting process receiving and requiring completion of training.

● Provide scheduling and meeting coordination, milestone tracking, and system and controls by coordinating logistics for Acquisition/Policy training courses for supervisors and staff to include presenters, space, material, supplies, travel, and refreshments.

● Assist with data collection by analyzing management information requirements to develop program or administrative reporting systems including the systems specifications, data gathering and analytical techniques,and systems evaluation methodology performing management surveys to determine compliance with agency regulations, procedures,sound management practices, and effective utilization of staff I provide administrative oversight and expertise to include guidance in multiple office operations such as contractor and employee onboarding personnel. CORE Policy Program/Acquisition Coordinator (Detail) 3/2014 - 4/2015 National Oceanic and Atmospheric Administration (NOAA) - Office of Management and Budget (OMB) Supervisor: Basil Brown

Full Time; Pay Plan ZA - Series 0343 – Band III

● Researched policy issues to update hard copy and online training material and served as training support to coordinate logistics for in-person training sessions conducted in Silver Spring and scheduled other support staff to provide these services at Field Offices.

● Provided optimal customer service with use of computer technologies and web-based systems that include but are not limited to travel and property management.

● Scheduled outreach and engagement activities for site visits to gather information on place-based issues and impacts, and understand the landscape of regional providers and end-users of NOAA data and information.

Program Specialist Trainee (Detail) 05/2012 to 09/2012 National Oceanic and Atmospheric Administration (NOAA) - Office of Management and Budget (OMB) Financial Services Division

Supervisor: Michael Sturtevant

Full Time; Pay Plan ZA - Series 301 – Band IV

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● Reviewed financial documents for accuracy of accounting records provided by managers and the NOAA finance office for the Fishermen’s Contingency Fund Title IV (FCF) program.

● Identified and analyzed issues/problems of current program operations of claims documentation and developed potential solutions through cross agency coordination with affected organizations such as the Bureau of Ocean Energy Management, National Ocean Service, and officials throughout NOAA and the Department.

● Demonstrated the ability to synthesize problems and present findings to management to apply financial risk analysis and commercial credit concepts to recommend applicants for government benefits based on presumption that the damage or loss was caused by an item related to Outer Continental Shelf oil and gas activities.

● Reviewed Fishermen’s Contingency Fund 15-day report to determine the extent of vessel damage or loss, wrote analytical briefs detailing the circumstances of the claims and provided recommendation for approval, denial, and the amounts of compensation to be awarded. Financial Assistance Technician 10/1999 to 06/2015 National Oceanic and Atmospheric Administration (NOAA) - Office of Management and Budget (OMB) Financial Services Division

Supervisor: Michael Sturtevant

Full Time; Pay Plan ZS - Series 1101 – Band IV

● Reviewed individual, corporate and Federal tax returns and encoded Deposit/Withdrawal Reports

(NOAA form 34-82) to ensure proper use of Fishing Vessel Capital Construction Fund Program

(CCF) monies for tax deduction benefits.

● Examined and analyzed account transactions to ensure accuracy, effective internal controls and compliance with regulatory requirements.

● Provided administration of team business, including the effective planning, operating and reporting of activities within the Financial Services Division.

● Provided support to the Financial Services Division within the Management and Budget Office by searching and retrieving information from files to resolve problematic issues. EDUCATION

University of Phoenix, Business Administration, Associates Degree - Degree expected 2021 Albert Einstein High School, Diploma, Kensington, MD, June 1996 PROFESSIONAL DEVELOPMENT/TRAINING/CERTIFICATIONS

Credentialed GPC Holder (current)

Credentialed Level II FAC-COR (curent)

Credentialed Property Custodian (current)

Government Purchase Card Course

FAC-COR Level I & II Courses

Developing Your Business Ethics

Being an Effective Team Member

Writing Self-Accomplishments

6 Page

Demystifying Self-Publishing

Developing a Strategy for Making Your Career Goals a Success Staying On Track: A Guide to Overcoming Barriers, Differences, and Difficulties in the Work Execution Radiate the Brain and Change the Game

Emotional Intelligence (EQ): Your Key to Continued Success AFFILIATIONS

NOAA Diversity and Inclusion Management Advisory Council (DIMAC) Member, 2018 -Present

● Served as Co-chair of NOAA’s 3rd Annual Diversity and Inclusion (D&I) Summit, the team was tasked with logistical complexities, development, and implementation of the summit. We tailored the agenda to be employee focused and developed all mechanics of the training materials, distinguished guests and agenda guidelines, etc.

NOAA Fisheries Employee Work life and Diversity Committee (EWDC) Member, 2016-2018

● As a member of the EWDC, promote and support Diversity and Inclusion, and workplace satisfaction; conduct management analysis studies to analyze the organizational structure, mission, and functions of existing organizational entities and/or assist in the development of organizational structures as the result of new legislation or changing program emphasis.

● The committee was tasked with enhancing communication between National Marine Fisheries Service (NMFS) employees and leadership regarding employee questions, concerns, and suggestions about their workplace, diversity and culture in the workplace, and professional development opportunities. We provided support to the NOAA Fisheries EEO Program Office, upon request of the Program Director for EEO and Diversity providing valuable insights and sharing best practices to create a culture that truly embraces diversity and inclusion. AWARDS & RECOGNITION

● Cash in your account award for support in the Fisheries FAC-COR and Purchase Card roll out training sessions, June 2020

● Office of Management and Budget on the spot award for design, development, and implementation of ACQ 101; designed to be a 1-week intensive on-site multi-faceted program consisting of COR Compliance reviews and targeted training, Purchase Card audits and targeted training, and Contracting Basics training for all involved in the contracting process, March 2020

● Received NOAA Civil Rights Coin for serving as Co-Chair of the 2019 planning committee; responsible for the successful planning and execution of NOAA’s 3rd Annual Diversity and Inclusion Summit, April 2019

● Cash in your account award for performance while serving as interim Timekeeper, November 2018

● Cash in your account award for performance while serving as proxy for Time and Attendance and Fishermen’s Contingency Fund Program Manager which provided adequate coverage throughout the Financial Services Division, October 2010

● Cash in your account award (CIYA) for assisting with Employee of the Year Ceremony, June 2008

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● Received consistent ratings of eligible during 20 year of Federal service. Professional References

Debbie Richardson

Financial Assistance Specialist

NOAA NMFS, retired

Washington, DC 20016

202-***-****

aduayi@r.postjobfree.com

Craig McLean

Assistant Administrator

Office of Oceanic & Atmospheric Research

240-***-****

aduayi@r.postjobfree.com

Theresa Berry

NOAA OHCS, retired

Clinton, MD

301-***-****

aduayi@r.postjobfree.com

8 Page



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