Front Desk Sales Associate

KEISHA COOPER

Brentwood, MD *****-**** 202-***-**** **************@*****.***

Summary

A Unique, Organized and motivated employee with multiple talents in any field. Eager to apply time management and use my athletic and Coaching ability for organizational skills and proper development in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills

Equipment Use Monitoring

Preseason Tryouts

Telephone Reception

Training Exercises

Game Plays

Weight Training

Creativity and Flexibility

Individualized Coaching

Seasonal Planning

Rule Enforcement

Athlete Training and Motivation

Safety Management

Fitness Assessments

Collaboration and Teamwork

Handling Complaints

Workstation Setup and Breakdown

Customer Service

Positive Pathways

MVP (Basketball/softball)

Rookie of the Year ( Basketball)

Cleaning and Sanitizing

Experience

Assistant Coach Aug 2021 to Current

Georgetown Day School Northwest, DC

Assisted coach in organizing practices at home and away. Created and utilized training drills to improve team cohesiveness and performance. Notified head coach of problems with discipline, performance and other decision- making areas.

Assessed player abilities and assigned positions according to individual strengths. Collaborated with individual team members to devise personalized exercise plans focused on specific areas for improvement.

Ran drills and fitness circuits to improve athletes' coordination and skills. Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.

Aided in developing athletes at varying levels from beginner to elite. Kept players in good academic standing by providing support and guidance. Organized players' nights and other special events to cultivate positive relations with players, families and local community members.

Attended high school games to assess upcoming players and recruit top talent. Readied team to compete in tournaments and other special events. Cashier, StockRoom, Sales Associate Jan 2020 to Current Shoe City Landover, MD.

Collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice.

Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Front Desk/Receptionist Aug 2018 to Mar 2020

North Brentwood CC Brentwood, MD

Handled payment processing and provided customers with receipts and proper bills and change.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Answered telephones and greeted visitors to assist, answer questions and direct. Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.

Greeted incoming patients and verified paperwork to manage smooth intake processes.

Pulled and organized requested documentation.

Maintained daily calendars, set appointments with clients and planned daily office events.

Managed customer complaints and rectified issues to complete satisfaction. Greeted visitors and verified reasons for visit and appointment information. Crew Member Jun 2018 to Aug 2019

Chipotle Mexican Grill Washington, NE, DC

Wiped down tables and equipment, swept and refilled stock. Demonstrated proper food safety practices by accurately completing quality control checklist.

Restocked supplies, removed trash and cleaned areas. Prepared quality products while maintaining portion control and presentation within service goal times.

Event Staff Aug 2018 to Mar 2019

College of Southern Maryland LaPlata, MD

Worked closely with management to avoid calendar conflicts and planned for scenarios potentially impactful on event integrity. Displayed event signs and posters to advertise upcoming events. Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.

Organized materials, cleaned facilities and set up equipment to prepare for events. Volunteer/ Helper, Volunteer/ Animal Care Jun 2016 to Jul 2016 Oxon Hill High School Oxon Hill, MD

Built and packaged products to comply with multiple work orders and deadlines. Talked to animals in calm tone and familiarized each with human voices. Organized supplies for use based on expected customer needs. Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.

Moved items between machines, conveyors and transport equipment to meet production needs.

Intern Aug 2013 to May 2016

Northwestern High School Hyattsville, MD

Responded quickly to questions and inquiries via phone and email. Worked well in team environment as well as independently. Cleaned and organized classrooms, materials and supplies. Accepted instruction from management regarding assignments and tasks. Participated in weekly staff meetings and team building events. Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.

Assistant Aid/Volunteer Jan 2014 to Jan 2016

North Brentwood Community Center Brentwood, MD

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Managed and maintained patient rooms, shared-living areas and nursing stations. Monitored office supply use and stock levels and placed replenishment orders. Developed organizational filing systems for confidential customer records and reports. Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Education and Training

Associate of Arts, Health Education Concentration. May 2022 Prince George's Community College LARGO

High School Diploma May 2017

NorthWestern High School Hyattsville, MD

Sports Communication

College of Southern Maryland Laplata/1 Yr Completion Additional Information

AWARDS -, Most Valuable Player (Basketball) -Rookie of the Year ! (Basketball/softball)

- Best Customer service (Parks and Rec) -Best Sportsmanship -Positive Pathways Community Service -Day Care - Parks and Rec -Animal Care - Construction Languages

English:

Native/ Bilingual

Creole:

Full Professional

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