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Deepak Chandra Joshi

Assistant manager food & beverage Manager

Res. :- HARIPURA MADNAPUR

P.OFF- MAJHRA ANAND SINGH CHAKKIMORE (U.S.NAGAR)

UTTARAKHAND pin-263160

National.. INDIA

Current city- UTTARAKHAND

PASSPORT NO : N4862499

Mobile : 875*******

aduaui@r.postjobfree.com

OBJECTIVE

To work in a challenging environment where I can put all my skills and talents for elevating the profitability and performance of the diverse organization. I seek a career in a leading corporate which gives me an opportunity to enhance my knowledge & at the same time adds value to the organization. EDUCATIONAL QUALIFICATIONS

Bachelor of hotel management from IME institute of management college Delhi.

Diploma in hotel management from royal college Nainital Uttarakhand.

HSC 2011 -12 from U.P Board 2nd class).

SSC 2009-10 from U.P Board FIRST class.

EFFICIENCY

Strong track record of exceeding performance benchmarks throughout the career span, offering Well-honed experience of over 10+ years across the faces of Food & BEVERAGE

Service & Hotel Operations Sector, worked with RADISSON BLU,, SMG Resort . GRAND HYATT REGENCY AND BEETLE SMARTOTELS …

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PROFESSIONAL EXPERIENCE

Currently working as food and beverage manager at cygnett hotel nainital

Last assignment as assistant manager at The Gold Beach Resort Daman 2021 to 2022

Property manager at The Regal banquet hall & rooms Valsad Gujarat from Nov 2019 to 2021

Assistant food and beverage manager at beetle smart hotels from Aug-2016 to Nov-2019

Food and beverage executive at beetle hotel

Food and beverage supervisor at beetle smart hotel .

Guest service officer at Grand Hyatt Gurgaon & Hyatt Regency Maneser ( 11 month)

Guest service associate at S.M.G hotels & resort Haryana from august-2014 to may-2015

(10 month)

Guest service associate at Radisson blu hotel from august-2013 to june-2014 ( 11 moth) Designation –Assistant Manager

Job Errands:

Managerial:

o Training & Performance appraisal of the Staff.

o Improve Employee morale & knowledge & creating a flawless department. o Closely worked with FnB Manager while setting up the budget for F&B Outlets. o Preparing PnL (Profit & Loss) report for the Department. o Creating a friendly environment within the team, high in morale, Customer focus & constant learning & Growth.

o Scheduling training classes & conducting the same. o Identifying areas of improvement & preparing action plan for the same. o Generate Sale, Cover & APC reports.

o Taking Charge as Duty Manager whenever scheduled. o Was fully responsible for the day to day operation & queries Operational:

o Operational in charge of entire Food & Beverage Outlets. o Meeting with the Guest in the Restaurant & exceeding expectation wherever possible & improving dining experience.

o Taking call for all the queries & responsible for the day to day Operation. o Retaining Non-Resident guests through weekly sales call. o Improvisation in quality of service delivery.

o Check on Buffet quality & Set-Ups.

o Taking Daily Briefing for the Department.

Designation – FOOD & BEVERAGE EXICUTIVE

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Key Responsibilities :-

Operations :-

● Staff allocation during operational & non-operational hours.

● Responsible for Handling Restaurant with support of staff members.

● Ensure prompt, courteous service to all guests, so as to maximize customer satisfaction.

● Responsible for the organization of work within the department including assignments and time schedules to ensure optimum utilization of manpower.

● Maximize revenue through sales and increasing the APC through up-selling and suggestive selling..

● maintain the daily & monthly breakage report.

● responsible for the all month end reports…

. Job Errands:

● Fully responsible for the day to day operation of (restaurant, banquet & in room dining )

● Responsible to achieve the monthly revenue budget..

● Taking care of departmental training program.

● Always having a close monitoring of guest feedback.

● Responsible for Closing of the Restaurant ( i.e. Restaurant closing, Financial logbook, and other reports)

● Preparing daily & monthly duty roaster..

● responsible for the month inventory

Designation – F&B Supervisor

Job Errands:

o Reports to Restaurant Manager

o Responsible for guest interaction for getting bookings and maintaining good relations for future business.

o Responsible for smooth operation of Restaurant (mostly breakfast In charge, which is the most crucial aspect for any of the hotel).

o Responsible for giving training to staff on various aspects to improve their skills. i.e. SOP Training, RTT (Right Time Training) Training team members on new processes and skills required to achieve the relevant targets in Guest service, sales, guest relations and increase profits through suggestive selling.

o Improved productivity and morale by initiating systems for accountability and by instituting effective training programmed.

o Responsible for closing of the Restaurant (i.e. Restaurant closing, Financial logbook, and other reports).

o Responsible for other paper works (i.e. Guest Tell calling & Materialization, Mails, store Requisition, and other follow ups).

o Responsible for maintaining Guest feedbacks & Records. Maintaining Revenue Analysis, Breakage Reports & Inventory of Restaurant.

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Designation – Guest Service Associate

Job Errands:

● Handling Restaurant & other outlets as a Shift In charge as and when allotted.

● Responsible for the section given by the in charge.

● Taking Guest orders and responsible for proper guest service.

● Filling up of Daily sales log book.

● Taking Inventories of CGS.

● Up selling of Alternate Dining Options.

● Responsible for requisitioning of stores on daily basis.

● Feeding Guest feedback in on a daily basis.

● Preparing breakage report.

PERSONAL DETAILS

● Date of birth :-10.02.1995

● Gender :- Male.

● Languages known :- English, Hindi,,kumaoni

● Strengths :- Good team player, hard working, self motivator, creative, good leader.

● Marital Status :- Single.

● Nationality.. Indian

HOBBIES & INTERESTS:

● Listening to music.

● Playing cricket.

● Swimming.

CO-CURRICULAR ACTIVITIES:

REFERENCES:

Mr Rajat OPERATION MANAGER GOLD BEACH RESORT

. Mob.No.815-***-****)

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DECLARATION

The information provided above is true to the best of my knowledge and belief. DATE……. (DEEPAK JOSHI)

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