Customer Service Retention Specialist

Mathew Johnson

Customer Retention Specialist

940-***-**** ******.**************@*****.*** Bridgeport, Texas 76426 PROFESSIONAL SUMMARY

Adaptable student with knowledge of customer service and Retention. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for communication by my peers, I can be relied upon to help your company achieve its goals.

EXPERIENCE

SOLUTION SPECIALIST, Decatur, Texas

Wireless Zone, May 2021-August 2022

Analyzed information to determine, recommend and plan installation of new system and modification of existing system.

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• Provided efficient and courteous service to customers at all times. CUSTOMER RETENTION SPECIALIST, Decatur, Texas

Buddy's Home Furnishings, May 2019-May 2021

• Read from scripts to promote uniformity and consistency in communications.

• Referred unresolved customer grievances to designated departments for further investigation.

• Built sustainable relationships and trust with customer accounts using open and interactive communication.

• Determined charges for services requested and arranged for billing.

• Analyzed and collected customer information to prepare product or service reports.

• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

• Recommended improvements in products, services or billing methods to prevent future problems.

• Processed customer adjustments to maintain financial accounts.

• Navigated multiple computer systems and applications and utilized search tools to find information. Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

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• Made appropriate account corrections to resolve customer problems.

• Conferred with customers by telephone or in-person to provide product or service information. Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

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• Responded quickly to meet customer needs and resolve problems.

• Provided efficient and courteous service to customers at all times.

• Adhered to quality and service standards to support operational goals. EDUCATION

HIGH SCHOOL DIPLOMA, Decatur, TEXAS

Decatur ISD, May 2018

SKILLS

Account Managment Financial Planning Customer Service Systems And Operations Time Efficient Fluent In Tech

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