Customer Service Assistant Manager

Proactive professional with **+ years of experience and a proven

knowledge of training and development, human behavior and performance, and conflict resolution. Aiming to leverage my skills to successfully fill the Manager role at your company. CAREER OBJECTIVE

STORE MANAGER / MANAGER TRAINER / DMIT

Foot Locker, Inc., Atlanta, GA / Aug 1998 - Jun 2022 ASSISTANT MANAGER

Foot Locker, Inc, Savannah, Ga /Florence, SC/Greenwood, SC Feb 1996 - Apr 1998

EXPERIENCE

Coach and motivate team to inspire top performance and an exceptional customer experience

•

Execute standards in recruiting, hiring, training, guest services, visual merchandising, and store operations

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Enhance brand loyalty by empowering the team to create a natural and personable experience for customers

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Act as a partner between customers, sales associates, store leadership, and corporate business partners

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• Ensures visual directives and standards are maintained Ensure high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service

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Coach, and motivate team to drive sales that deliver an exceptional customer service

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Delivering sales, customer experience, merchandising, visual, and operational expectations

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Maintain an awareness of all product knowledge, and current or upcoming product/trends

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• Contributes to a positive and inclusive work environment **********@*****.***

864-***-****

Covington, GA, 30016

ERSKINE COLLEGE

Due West, SC

Bachelor of Science (B.S.)

Education (Jun 1994)

EDUCATION

Comprehensive knowledge of

retail sales and merchandising

Strong customer service and

organizational skills

Result-oriented with excellent

negotiation and management

skills

ADDITIONAL SKILLS

Founder of the nonprofit

organization The S.O.L.O Center

Member of the nonprofit

organization Men At Work

Sales leadership Award

(1998,2002,2008,2012,2015)

Southeast Region Trainer of the

Year (2012)

Manager of the year 1998

AWARDS

MANAGER TRAINER

J O E L R I C E

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