remote call center/customer service/sales
Resume:
garrett gorka
Winchester, VA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Order Picker/Forklift Operator
Ferguson Enterprises, Inc. - Front Royal, VA
April 2021 to April 2022
pick orders using forklifts, reach trucks, pallet jacks, clamp trucks, and cherry pickers customer service and it device technician
Support.com - Front Royal, VA
November 2020 to March 2021
provide tier 2 customer service and it support for companies such as Comcast, Cox digital cable, Target, and Verizon
Lift Truck Operator
Virginia Eagle Distributing Company - Winchester, VA November 2018 to October 2020
Pick orders and fulfill them as needed while operating an electric or propane powered forklift or reach truck.
Assistant Manager
Sheetz - Hagerstown, MD
September 2017 to November 2018
Run the register, cook MTO food orders, stock the fridges, shelves and back end cooler. Unload shipment truck when it arrives. Provide customer service. Manage schedules and do final shift count as needed. samsung consultant
Mosaic Sales Solutions - Hagerstown, MD
May 2017 to September 2017
help customers setup their Samsung devices, as well as perform any maintenance or repairs on said devices.
Stocker/Department Manager
Walmart
September 2015 to April 2017
Education
diploma
Catoctin High School
Skills
• microsoft office specialist (6 years)
• pc debugging (4 years)
• Electric Pallet Jack (2 years)
• Warehouse Associate
• Unloading
• Shipping Receiving
• Order Puller
• Picker Packer
• Forklift
• Shipping
• Loading
• General Labor
• IT Support
• Mobile Devices
• Network Security
• Help Desk
• Active Directory
• Network Support
• Operating Systems
• Microsoft Windows
• Microsoft Windows Server
• VMWare
• LAN
• WAN
• Linux
• DNS
• Information Security
• DHCP
• Network Monitoring
• TCP/IP
• Disaster Recovery
• Network Administration
• Software troubleshooting
• Salesforce
• VPN
• Logistics
• VoIP
• Customer Support
• Server Management
• Remote Access Software
Certifications and Licenses
A+ Certified
November 2015 to November 2019
pc repair, help center and customer service certification Security+
November 2015 to November 2019
information, business grade network security, ethical hacking and penetration testing certifications. Forklift Certified
Certified Forklift Operator
forklift certification
CCNA
CompTIA Network+
Assessments
Warehouse associate — Highly Proficient
June 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Workplace safety — Expert
March 2021
Using safe practices at work
Full results: Expert
Call center customer service — Highly Proficient
January 2021
Applying customer service skills in a call center setting Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
July 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Forklift safety — Highly Proficient
July 2020
Best practices and safety hazards in forklift operation Full results: Highly Proficient
Attention to detail — Proficient
December 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Customer service — Highly Proficient
March 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Basic computer skills — Highly Proficient
July 2021
Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
July 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
March 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Retail customer service — Highly Proficient
January 2022
Responding to customer situations in a retail setting Full results: Highly Proficient
Work style: Reliability — Completed
November 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Forklift safety — Highly Proficient
July 2020
Best practices and safety hazards in forklift operation Full results: Highly Proficient
Basic computer skills — Expert
March 2022
Performing basic computer operations and troubleshooting common problems Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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