PATRICIA PENNAMON

Mail: aduaq7@r.postjobfree.com Phone: 832-***-****

Address: **** ******* **. *******, ***** 77028

PROFESSIONAL SUMMARY

Highly motivated and hardworking professional with over 10 years of successful experience in customer service and support with recognized strengths in dispatching, problem-solving and troubleshooting. Proven skills in staff support and planning/implementing proactive procedures. Experienced in the following areas. Strong oral, written, and communication skills schedule maintenance. Seeking to leverage my outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvement processes towards the successful attainment of goals.

CORE COMPETENCIES

Exceptional Customer Service

Administrative Support

Employee Supervision

Inventory Management

Computer Savvy

Process Improvement

Project Planning & Development

Leadership Skills

Quick Learner

Complaint Handling & Resolution

Risk Management &

Compliance

Attention to Details

Excellent Time Management

Exceptional Attention to Details

Oral & Written Communication

PROFESSIONAL EXPERIENCE

Metro Transit Authority Houston, Texas

Dispatcher Aug 2016 – Sep 2021

Directing drivers, street supervisors, and maintenance personnel while on the road to ensure prompt and efficient delivery of Metro service.

Utilizing a PC-based computer dispatching system, a radio system, and a vehicle location system keeps track of the increasing number of disabled patron pick-ups that occur each service day.

Scheduling changes are documented, and when necessary, the supervisor on duty assumes the role of "Supervisor on Duty."

Review schedules and trip data promptly to make sound decisions about routing and rerouting patron services.

Controlling many data inputs simultaneously, including complex drivers on the radio and irate customers by phone or in vehicles, while remaining calm and unaffected by the pressure of time ticking away on the clock.

Increasing the number of service interruptions that result in patron complaints and financial loss to Metro due to the non-productive use of revenue-generating hours.

Communicating and coordinating with drivers, supervisors, maintenance personnel, metro lift supervisor, and contractor administrators.

Promoting safety awareness and adhering to safety procedures to reduce or eliminate accidents. Super Shuttle/ Magic Wheels LLC Houston, Texas

Contract Driver Aug 2015 – Aug 2016

Transported passengers from and to various airports and hotels in a safe manner. Ensure that the passenger is always provided with excellent customer service.

Maintained a clean and professional appearance on uniforms and vans.

Collected credit card and cash payments for the trips that have been booked in order to process the payments. Coach USA/ Mega Bus Houston, Texas

Ground Supervisor Apr 2015 – Aug 2015

Responsible for sales of tickets and check-ins and ensured that luggage was correctly loaded and unloaded.

Worked with ground crew and drivers to increase efficiency and ensure that routes were left on time.

Resolved customer complaints and provided answers to passengers' questions as a result of the Mega Bus. Coach USA/Mega Bus Houston, Texas

Supervisor Dispatch Aug 2014 – Apr 2015

Responsible for over 45 bus operators who transport hundreds of passengers daily between states and nationwide.

Utilized a tracker to keep track of all Mega Bus locations from state to state.

Ensure that all scheduled runs are completed each day and all routes depart and arrive on time. Yellow Cab of Houston Houston, Texas

Supervisor Dispatcher Jun 2008 – Nov 2010

Supervised and dispatched over 200 drivers per day and ensured all drivers arrive on time to pick up and drop off clients.

Assisted drivers in getting to different locations if necessary.

Handled all customer service issues involving drivers or clients in a professional and successful manner.

Correct any mistakes and address any complaints that have been reported by the drivers.

Kept track of the time and personnel involved in all of your daily tasks.

Ensured that we provide the best possible customer service in the entire metropolitan area.

Maintained strict adherence to Yellow Cab and Metro lift safety guidelines at all times by drivers and myself. EDUCATION

High School Diploma

Forest Brook High School - 7525 Tidwell Rd. 1993

TECHNICAL SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, SharePoint etc

Operating System: macOS, Windows, IOS, and Android.

Google Applications: Gmail, Sheet, Doc, WordPress etc

Virtual Meeting Software: MS Teams, Zoom, and other electronic information systems. REFEREE

Will be provided on request.

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