Administrative Assistant Customer Service

Madam or Sir:

It is uncommon these days to with a diverse background as so many focuses on one particular area of expertise. However, I am one of those rare individuals who offer a broad and comprehensive variety of experiences with the unique ability to apply both simultaneously to uncover creative solutions and apply fresh initiatives. I possess wide-ranging expertise in providing all administrative support for the management team.

I became very interested in offering my experience and skill to contribute to the bottom line. My solid experience in administration/customer service combined with my background in sales enabling you to add an experienced professional to your team – one who is eager to put those skills to work immediately. In my previous position as an administrative assistant/customer service, I was able to successfully structure my department,

I was the Administrative Assistant to, Rosa Donoso, office Manager for 8 of the 13 years working for Par Pak/Newell Brands.

Par-Pak was purchased by Newell Brands, In which I continued employment with my current position as Admin/Customer Service.

Although my resume outlines my skills and qualifications, I am sure you would undoubtedly have questions. I would welcome a personal interview at your convenience to tell you what I can do for your company. I look forward to speaking with you.

Sincerely,

Anna Hernandez

Professional Summary:

Professional Administrative Assistant with impeccable organization and Customer Service skills, a high sense of urgency, proactive, and unquestioned confidentiality. I am a Self-starter ready to provide Customer Service support for the executive team. I streamlined operations and increased productivity, am diligent with excellent written, oral and interpersonal communication skills. I have experience in recruiting and developing. I am successful in building and motivating teams, I am Assertive and enthusiastic with a focus on producing high standards of practice.

Abilities / Skills:

* CSR team leadership

* Client/vendor relations

* Staff training policy development

* Systems implementation

* Troubles shoot and resolve customer issues

* Prioritize independently

* Process improvement

* Procedure development

* Team Building

* Quality Assurance

* Type 45 WPM

* Office Machines – Phone/Fax/Copier

* Account receivables

* Sample room coordinator

* Scheduled In/outbound shipping and receiving

* Event Planning

* Microsoft Office – Excel, Word

* Communicate English/Spanish (oral/written)

* Filing/ organizing

* Mail Merge

* Customer Service

* Logistics

Experience:

Administrative / Customer Service NEWELL – CITY OF INDUSTRY, CA 1/2006 – 4/2020.

Office Management – Handled all day-to-day functions of the office

oFiling

oBilling

oPhoto Coping

oMet with all incoming guests

oMonitored and screened all incoming communication

oOrdered office supplies

oBank Deposits

Administrator Assistant/Customer Service – Handled all day-to-day functions of the office

o Filing/Archived

o Photo Copying

o Met with all incoming guests

o Ordered office supplies

o Bank Deposits

o Order entry/Invoiced all incoming orders

o Monthly reports on all Logistics expenses/Monthly commissions

o Order and Coordinate Samples

References Upon Request

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