Jamara Dixon

North Lauderdale, FL ***** C: 954-***-**** aduanr@r.postjobfree.com

Professional Profile

"Accomplished, self-directed, and enthusiastic candidate seeking challenging position where excellent work ethic, exceptional communication skills can be utilized to deliver exceptional results."

Excellent professional presence, with outstanding interpersonal, persuasive communication, patience, listening ability, problem-solving, and presentation abilities.

Proven success in achieving support from people at every level, utilizing an authoritative yet consultative work style that results in positive behavior, increased cooperation, and improved efficiencies.

Outstanding capability to uncover needs, diffuse conflict, and bring about harmonious results, gaining accolades from peers and management for ability to build first-rate relationships.

Excellent strategic and tactical planning, working within disparate groups to ensure success of complex problems, with a professional "can do" work style that gains cooperation and respect. Education

HIGH SCHOOL DIPLOMA

FLORIDA DEPT. OF EDU. FORT LAUDERDALE, FL COMPLETED FRONT DESK/MEDICAL DIPLOMA

MEDVANCE INSTITUTE LAUDERDALE LAKES, FL COMPLETED KEY COMPETENCIES

High-Level Communications Leadership Qualifications Process Improvement

Mul-Industry Success Issue Resolution Filing & Data Archiving

Organizational Skills Problem Solving/Decision Making Assessment & Analysis

Customer Service & Relations Microsoft Office High-Volume Workload Professional Experience

Diabetic Care Rx Pompano Beach, FL

Shipping, Warehouse, and Office Clerk March 2018 – November 2022

● Deposit the loads on the floor, or stack the goods in piles or on shelves (tiers)

● Perform inventory controls and keep quality standards high for audits.

● Receive and process warehouse stock products (pick, unload, label, store)

● Keep a clean and safe working environment and optimize space utilization.

● Follow quality service standards and comply with procedures, rules and regulations.

● Escalate issues/risks that impact quality or performance relative to client expectations in an expedient manner. ● Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship) ● Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by the Company.

Lauderdale Lakes Health Center Lauderdale Lakes, FL Front Desk April 2016 – February 2018

● Answer phones, schedule appointments, send emails and faxes.

● Verify patient benefits and coverage.

● Check patients in and out of the office and collect copayments.

● Called and followed up on claims submitted with balance over 30 days.

● Assist the Billing department with submitting invoices as needed electronically and by mail.

● Scanned and filed medical records and prepared appeals. Great HealthWorks Miami, FL Medical Receptionist February 2012- March 2016

● Enter charges into the company database to submit for billing.

● Sort and file medical records, pull medical records for review.

● Create payment plans/ Created invoices for bills.

● Scheduled, Canceled, and confirmed appointments.

● Dispatched calls from Physicians, Hospitals as well as patients.

● Input customer information into infinite’s system.

● Thoughtfully followed-up on all denials and claims that have been submitted over 30 days with no payment.

● Verify insurance and eligibility.

Sheridan Healthcare Sunrise, FL

Front Desk Receptionist August 2010- February 2012

● Greeted/signed patients in with a welcoming attitude.

● Scheduled, Canceled, and confirmed appointments

● Coordinated physician schedules and maintained patient flow by communicating patient arrivals/delays.

● Use EMR software to manage patient’s files and records; reinforce and uphold patient’s confidentiality as required by HIPAA.

● Verified customer’s health insurance and benefits.

● Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, and answering phones, and data entry.

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