Service Representative Customer
Resume:
LEATRICE MASON
CONTACT
EXPERIENCE
January ***0 - Present
Customer Service Representative
Staffmark
********.**.*@*****.***
• Receiving inbound calls
•Handles accounts, billing issues, troubleshooting website issues
Assist customers with returns, purchasing, creating accounts and dispute resolutions
Dallas, TX 75287
CAREER OBJECTIVE
November 2017 - January 2020 Personal Care Attendant T.E.A.M
Professional summary Hello, my name Is Leatrice Mason and I'm a Customer Service Rep. I excel in providing good quality service to any client or customer that happens to reach me during the business during the day. By providing great service to my customer I can assure 100% completion and satisfaction leaving the customer with no questions, comments or concerns allowing them to continue on with their day. I am a dedicated leader seeking a new environment where I can grow my customer service skills. I am professional and personable while handling inbound and outbound calls. I have strong time management and prioritization abilities. I am a Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced
• Provided one-on-one care for a disabled patient
Providing transportation to all appointments for dental, neurological, and mental health
Administering medications several times a day, calling in prescriptions, and picking up prescriptions
Provide companionship and help diffuse angry outbursts when patient is irritated
July 2015 - October 2017
Home Health Care Attendant
A Blessed
Provided quality of life services for a bed bound/limited mobility patient with daily activities including reading, music therapy, mobility exercises, traveling to appointments
Administered food and medicine, transfer and personal hygiene assistance, and kept up on various chores
Comfortable with difficult and irate patients; calming and diffusing hard situations for patients and creating a calming atmosphere
January 2007 - January 2009 Customer Service Representative Comcast
•Received inbound calls
Assisted customers with billing issues as well as troubleshooting with technical difficulties
•Scheduled technician appointments
•Trainer and educator for new hires
EDUCATION
December 2018
Medical Assistant Certification
Peloton College
ADDITIONAL SKILLS
•Problem solving
•Great People Skills
•Reliable
•Fast learner
•Goal Oriented
•Team
•Player
•Competitive
•Typing
•Computer skills
•PROFESSIONAL SKILLS
•Microsoft Office Suite
•Multiple phone systems that can be used in a call center
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environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.
Contact this candidate