A leader who seeks a position that blends my diverse work background of customer service and collaborative governmental work while implementing my advanced knowledge of social, economic and political contexts.

Education

The Pennsylvania State University; State College, PA May 2019

MA in Public Administration - 3.81 Cumulative GPA

Duquesne University; Pittsburgh, PA Spring 2012

BS in Psychology with a minor in Criminal Justice – Concentration in psychology as a human science.

Work Experience

Penn Medicine Lancaster General Health October 2019 – Present

Experience Health Promotion Specialist

Created and implemented organizational changes including development of Equity and Inclusion Plan

Developed large scale marketing campaigns to promote public health. Including but not limited to:

oCity “Get Help” card for mental health resources

oPride 2021 & 2022 celebrations including design of new logo for LGBTQ+ care used system wide. Created LGBTQ+ targeted hiring flyer

oPromotion of social determinates of health within hospital and community to provide patients connectivity and support

oDeveloped social media campaign for increased covid-19 awareness and back to school best practices

Oversee and implement logistics at COVID-19 testing and vaccine sites.

oOrganized weekly LGHP Covid-19 Update and community education sessions

oDeveloped process for social service barriers with contact tracing program

Lead ecosystem partners to focus efforts on evidence-based community-wide issues and developed tools, goals and practices to address them.

Presented on Social Service Barriers/402 Hub referrals

Managed and maintained relationships with community organizations and Social Service Hubs

Coordinated application and implementation for various grants including Pfizer Grant, CRA grant

Expended social services referral network to Lebanon County

Lancaster County Drug & Alcohol Commission June 2016 – October 2019

Case Manager

Network and facilitate contacts for services in the community

Monitor and maintain funding streams to provide coverage to individuals with no health insurance

Partnered with physicians, social workers, activity therapists and nutritionists to develop and implement individualized care plans and documented all patient interactions and interventions in client management system

Coordinates community awareness programs

Forever 21 June 2012 – June 2016

Store Manager

Maintain an orderly system for planning, coordination, follow-through, and completion of tasks.

Motivated team to execute their job duties by creating a fun, challenging and rewarding work environment.

Provided outstanding customer service in fast-paced environment and developed lasting relationships with customers

Operated effectively with all personality types and implemented critical mediation skills between team members

Coached 20-25 sales associates to improve quality of customer service and increase average sales

Skills & Interests

Communication: Excellent verbal and non-verbal communication skills, ethical policy and implementation

Computer: Highly proficient in social media marketing, Microsoft Excel, Word, Teams, and PowerPoint; experienced with event marketing, photography, Adobe, Asana, Slack, WordPress, Zoom

Project Management: Program evaluation, community outreach, organization change, public financial management, operations management, Completed the HEI and received Leader Status