Medical Billing Customer Service

Lashonda Walker

**** ******** ******, ***** *****, LA 70802

225-***-**** aduam0@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented and performance driven professional, possessing a strong understanding of the importance of accurate claims processing. Pays close attention to detail for accurate and compliant documentation and maintains and ensures patient privacy and confidentiality.

Well organized and experienced with data inventory.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

Microsoft Word, Excel, and PowerPoint.

Possesses 8+ years of cross-functional healthcare and supervisory experience.

CORE QUALIFICATIONS

Medical Billing

Accounts Receivable

Collections

Co-Pay

Deductibles

Co-Insurance

EOBs

Revenue Cycle Management

Posting Payments

Government (Medicare & Medicaid)

Third Party Payers

Electronic Health Records (EHR)

Electronic Medical Records (EMR)

Managed Care (HMO, PPO, POS)

Workers Compensation

Insurance Verification

Insurance Claim Processing

CMS 1500

CMS 1450 (UB-04)

Front Office Operations

Medical Office Procedures

Scheduling

Medical Terminology

HIPAA Compliance

Medical Coding (ICD-10-CM, HCPCS, CPT)

EDUCATION

Ultimate Medical Academy

Associate of Science Degree – Medical Billing and Coding, 2020

American Health Care Academy

Adult, Child, and Infant CPR & AED Certified

PROFESSIONAL EXPERIENCE

Independent Sitter – Baton Rouge, LA 06/2017 – Present

Private Sitter

Travel to clients’ homes, complete housekeeping, transport to doctor appointments, and run errands.

Exhibit sensitivity and warmth and promote a concern for the rights of clients.

Monitor and document resident behavioral activity and prescription intake.

Hi Nabor Grocery Market– Baton Rouge, LA 07/2018 – 11/2019

Front End Manager

.

Exceled in customer service and building rapport with customers.

Supervised 12 – 15 employees, managed inventory, ordered produce, and open and closed the department.

Accurately balanced cash register transactions and completed SKU lookups.

Diversity Health Service – Baton Rouge, LA 08/2015 – 06/2017

Personal Caretaker

Provided mental and emotional stimulation through facilitation of engaging activities.

Supported residential activities and functions through active planning and participation.

Scheduled appointments and provided necessary transportation.

Provided customer service by having attention to detail regarding the patient.

New Life Personal Care – Baton Rouge, LA 01/2010 – 08/2015

Resident Care Provider

Assisted with activities of daily living, personal hygiene, mobility, and feeding.

Handled light housekeeping duties, completed logs for patient care plan, and transported to locations outside the home.

Helped facilitate and contribute to a positive environment to enhance clients’ quality of life.

Transcended in customer service for all residents during their activities

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