Sales Associate Customer Service

KIARA THOMPSON

Groveland, FL 407-***-**** aduals@r.postjobfree.com

CORE COMPETENCIES

• Written and verbal communication

• Team management

• Goal setting to reach positive outcomes

• Multitasking and attention to detail

• Customer service experience

• Sales experience

• Creative problem solver

• Positive rapport building

• Quick learner

• Collaborative

• Bilingual (English/Spanish)

Technical: Microsoft Office 365, Google Suite

EDUCATION

Lake Sumter State Collage

Associate of Arts General Education, Graduating in 2023 EXPERIENCE

Service Specialist Joffrey’s Coffee & Tea Company Walt Disney World Resort, FL 8/2022 - Present

• Provide quality customer service to guests.

• Suggest popular drink recommendations.

• Work alongside several other team members to complete all tasks necessary.

• Think quickly under pressure and adapt to adverse situations.

• Direct guests around the parks and answer any questions to the best of my ability. Guest Service Team Member Target Clermont, FL 11/2021 – 07/2022

• Provided friendly and personalized service daily to over 100 customers

• Quickly learned new roles in a fast-paced environment

• Trained a team of 6 employees on standard operating procedures

• Adapted to unexpected situations

• Problem solved with minimal supervision

• Used de-escalation techniques to approach guest conflicts Sales Associate Chews A Puppy Ocoee, FL 12/2018 – 07/2021

• Established positive relationships with new and prospective customers

• Promoted sales and stayed up to date on weekly promotions

• Presented customers with an array of products and services based on their specifications

• Stayed knowledgeable on a variety of dog breeds and specific care techniques Kennel Manager Chews A Puppy Ocoee, FL 12/2018 – 07/2021

• Trained, supervised, and supported kennel assistants in their performance daily tasks

• Assisted in the onboarding of new hires

• Maintain professionalism when interacting with co-workers and prospective customers

• Provided care for animals and looked for signs of signs of illness, disease, injury or unusual activity

Culinary & Cafe Team Member Lucky’s Market Clermont, FL 02/2018 – 12/2018

• Responded positively to 50+ customer inquiries daily

• Provided customers with accurate product information and processed purchases

• Inspected, and maintained logs for products, shipments, temperature, and quality

• Monitored product expiration dates and weekly promotional signage

• Followed all food and safety regulations by maintaining a clean and organized environment

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