Rhonda Bass

Valparaiso 219-***-**** aduaj5@r.postjobfree.com

Dedicated Customer Success Specialist transitioning into the field of tech. 15+ years of experience interpreting complex information, mining insights from industry research, and collaborating with diverse teams, patients, and families. Strong track record of reliability, driving process improvements, and delivering care in fast-paced environments.

Certifications

Data Analysis and Visualization Foundation, Coursera: Oct 2022

Introduction to Relational Databases and SQL, Coursera: Oct 2022

Data Visualization and Dashboard with Excel and Cognos, Coursera: Sept 2022

CPR Certification, American Red Cross: Aug 2020

Technical Skills

Analysis, Data Collection, Data Analytics, Documentation, Data Cleaning, Data Visualization, Data Mining, Mathematics, Statistics, Citrix, Python, SQL, Salesforce, Microsoft Excel, Microsoft Outlook, Google Sheets, Cognos, Tableau, Windows, Pivot Tables, ICD-10

Professional Experience

Connections Case Management LLC Indianapolis, IN

Case Manager December 2021 - Present

●Coordinate community-based and waiver supports for 50 +individuals and their families by collecting information and identifying needs, ensuring high quality of care and resource allocation

●Work directly with people with intellectual and developmental disabilities such as cerebral palsy and autism by following best practices to teach skills and coping behaviors to achieve goal of independence

●Advocate for patients that need additional support by monitoring issues, researching opportunities, and acting as a liaison to care facilitators, providing crucial help for underserved communities

●Collaborate with a cross-functional team of 8 or more care providers using excellent communication skills to find solutions and implement meaningful process improvements

●Track industry trends and analyze data reports using attention to detail to detect patterns, reporting 25+ insights to senior management

Advocacy Links Elkhart, IN

Case Manager Specialized Child and Adolescent February 2017 - Present

●Assisted 45 individuals with choices on the Family Support Waiver (FSW) and Community Integration and Habilitation (CIH) using active listening and interpersonal skills to build trust and strong relationships

●Assessed patients while traveling between home office, day programs, and residential homes, generating accurate documentation while staying in compliance with 100% of policies and procedures

●Answered 65+ inquiries weekly using a customer service mindset and high professionalism, allowing diverse group of individuals to feel comfortable, prioritized, and well served

VNA Home Healthtrends Schererville, IN

Order Processor Specialist (Remote) October 2015 - February 2017

●Processed information quickly in fast-paced environment while responding to 12-person clinical staff, enabling smooth scheduling for clients thanks to savvy organizational skills

●Executed patient onboarding by handling intake procedures for 50 clients weekly, then following up with doctors to ensure documents were received within the deadline

●Added all information to central database using Microsoft Excel, reporting changes as necessary, earning reputation for high efficiency

Capitol City Family and Education Services Merrillville, IN

Case Manager / Administrative Assistant March 2015 - April 2016

●Facilitated human resources duties by interviewing 25+ potential employees, assisting with required documentation, and conducting background checks, creating pipeline of talent

●Performed caseworker services by directing resources to clients, overseeing screenings, supervising visitations, providing transportation, and teaching techniques for parenting, money management, and stress management, always keeping full confidentiality

●Managed scheduling and appointments by assigning clients to therapists after ensuring insurance coverage of Medicaid, updating portal with new data using Excel, and tracking treatment objectives

●Trained 15+ new employees on everything from facility management to filling out technical reports using coaching and thoughtful feedback, allowing for smooth onboarding process

●Worked as Applied Behavior Analyst therapy assistant by helping 20+ students with autism, determining IEP and treatment plans, and building skills towards emotional, cognitive, and behavioral growth

Additional Experience

Homecare Networks Home Health Assistant, Certified Nurse’s Assistant

●Act as key point of contact between 35+ patients and their doctors by quickly developing rapport and using exceptional communication skills to transfer vital health information

CFA Staffing Eligibility Specialist

●Took ownership of wide range of data inputs for government assistance applications, processing 175+ per week in fast-paced call center setting

Core Competencies

Communication, Operations Management, Training, Time Management, Problem Solving, Critical Thinking, Customer Service, Customer Relationship Management, Leadership, Goal setting, Research, Presentations, Organizational Skills

Education

Bachelor of Science in Human Services, University of Phoenix – Online Campus

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