Customer Service Deli Clerk

KYLIE VALLEMBOIS

***************@*****.*** 661-***-**** Tehachapi, CA 93561

Summary

I am a customer-oriented former Restaurant Manager and Deli Clerk with 4 years of hands-on experience providing service and preparing food for customers. I have over 2 years of experience in safely operating deli equipment and pricing and packaging food items, as well as supervising employees, and managing money.

Outside of food service, I am very good with children and animals. I was raised on a ranch as part of a very big family; growing up around, and taking care of, many different animals as well as my own younger relatives. I would describe myself as a responsible, genuine, and welcoming individual. Motivated to maintain customer satisfaction, contribute to business success, or keep children smiling and parents happy, I work well both with a team and in solitude.

Skills

● Organization

● Can lift objects as heavy as 80lbs

● Following directions

● Superb customer service

● Sales expertise

● Equipment use

● Safe food preparation

● Cleaning

● Caretaking

● Cooking

● Childcare

● Basic keyboarding

● Experience with all Microsoft Office applications

● In-depth research

● Ability to remain calm under pressure

● Data input

● Compassionate customer communication

● Register operations

● Money management

● Effective listening

● Attention to detail

● Compassion and understanding

● Remembering previously-read information

● Creativity

● Problem-solving

Experience

Albertsons Tehachapi, CA

Service Deli Clerk

03/2020 - 06/2022

● Recognized as Employee of the Month for October 2020.

● Trained employees that were new to her department.

● Maintained work areas to reduce potential for illness or injury.

● Remained calm and professional in stressful situations, resolving conflicts to customer satisfaction.

● Answered telephone inquiries about available products and services, delivering appropriate information to aid in any customer decisions.

● Lifted and carried boxes up to 60lbs regularly.

● Received new inventory, rotating stock by dates, in order to keep items fresh and usable.

● Assessed customer needs, (i.e., food allergies, preferences, etc.) and suggested additional menu items as appropriate.

● Acquired new skills to support team and further accommodate customer needs.

● Stored perishable food items in their proper storage facilities to protect from spoilage.

● Followed recipes and customer requests, to properly prepare meals.

● Checked signage and pricing to verify orders.

● Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.

● Updated food displays, cases and other customer-facing areas to increase sales of special items.

● Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.

● Used mental math and available tools to total materials needed, costs and payments due.

● Documented and prepared special orders for event catering.

● Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

● Organized ingredients and restocked supplies to prepare for busy periods.

● Completed orders by slicing, weighing, packaging and/or pricing various products and menu items.

● Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.

● Created aesthetically pleasing food arrangements for special orders and party trays. McDonald's Tehachapi, CA

Shift Manager

05/2017 - 08/2019

● Positioned skilled staff into key areas throughout each shift to optimize productivity.

● Enhanced operations and boosted productivity through employee training, coaching, and assignments.

● Reinforced rules to promote employee performance.

● Counted out cash drawers at end of each shift and logged profits into the computer system.

● Trained new employees on company policies, procedures, techniques and customer service standards.

● Answered customer inquiries in regard to nutritional information and menu offerings.

● Cross-trained in every store role to maximize operational knowledge.

● Helped employees accomplish tasks during peak periods.

● Taught staff upselling techniques to meet revenue targets.

● Coordinated shift workers for inventory receiving, auditing and restocking.

● Promoted products, increasing customer base and market share.

● Directed employees through daily routines.

● Handled customer complaints, questions, and inquiries, to satisfaction. Other Tehachapi, CA

Rancher, Pet Owner, Babysitter, etc.

2010 - Present

● Looked after various barnyard animals, (i.e., horses, cattle, goats, sheep, chickens, ducks, etc.)

● Fed, bathed, handled, and cleaned up after said barnyard animals.

● Cared for younger siblings and relatives growing up, by: supervising, cooking, and bathing them when adults weren't around, as well as playing and providing loving, judgment-free advice if needed.

● Over 2+ years experience in babysitting for friends and family. Most experienced with babies and toddlers.

● Learned and used every Microsoft Office application throughout highschool.

● Extensive experience in keyboarding; typing up to 60 words per minute.

● Played various musical instruments in school-affiliated programs (i.e., Marching, jazz, and concert bands), gaining 7+ years of experience in music and teamwork.

● Raised and looked after house pets including dogs, cats, birds, rodents, and reptiles.

● Trained family dogs and cats.

● Walked and socialized dogs regularly.

● Operated a tractor to aid in the wood-cutting process on family's ranch.

● Cut, split, carried, and stacked firewood.

● Cleaned various barnyard and pet enclosures growing up.

● Took care of Grandmother with MS and Dementia growing up; provided rides to appointments, did housework, cooked meals, and emotional support.

Education & Training

Tehachapi High School Tehachapi, CA

High School Diploma

06/2018

● Average GPA of 3.0

● Enrolled in AP classes.

● Completed a full year of PLTW's Human Biomedical Science.

● 2016-2018 THS Warrior Band Flute Section leader.

● Transposed musical pieces to perform at Concert Band performances.

● Jazz Band's 2nd chair Alto Saxophone in 2018.

Lyles College of Beauty Bakersfield, CA

Cosmetology

11/2019 - 02/2020 (Unfinished)

Contact this candidate