Emann Buchanan

**** ******* ****** • Mt. Airy, MD • 21771

CELL 443-***-**** • E-MAIL aduaht@r.postjobfree.com

SUMMARY Dedicated and skilled business professional with versatile administrative skill set developed through experience as an Internet Sales Director with a demonstrated history of working in the automotive industry. Skilled in Sales, Management, Marketing, Leadership, and Strategic Planning. Strong sales professional graduated from Johns Hopkins University School of Education. Worked in an office environment and developed skills to handle administrative tasks promptly. Has a long track record of achieving and exceeding performance goals as well as simultaneously handling complex situations and multiple responsibilities at the same time.

EDUCATION College

Community College of Baltimore County (CCBC)

Major: Radiology

Johns Hopkins University

Major: Nuclear Science

High School

River Hill High School – Clarksville, MD

SKILLS

●Proficient in Microsoft Office and applications for Macintosh & PC

●Skilled CRM Professional

●Highly experienced in using different programs & fast typing skills

●Excellent telephone, people, and organizational skills

●Skilled written and verbal communication

●Strong customer service skills & problem-solving abilities

●Manger of the VEP/ BDC.

●Highly organized, Strong leadership skills, friendly “people person”

●Multilingual – English, Urdu, Hindi

EXPERIENCE

General Sales Manager For Car Corporation

February 2022- Present

Manage a team of 19 operations associates, give work assignments, and regularly evaluate employee performance.

Run bi-weekly payroll.

Achieved 10% inventory reduction by developing and implementing processes.

Oversee daily sales operations.

Handle all after-sales issues to resolve problems quickly and maintain customer service standards.

Seamlessly fill in for any position that is empty or area that is temporarily short-handed.

Hire, onboard, and train new employees.

Internet Sales Director for Antwerpen Toyota

November 2019 – February 2022

Managed the scheduling and execution of vendor events and promotions

Created professional marketing strategies to increase sales and the value of our product

Increased Internet closing ratio from 3% to 16%

Boosted Vehicle Exchange Program Increasing from 30 to 58 monthly.

Surpassed Sales goals.

Business Development and Expansion

Market Panning and Positioning

Sales team building and leadership

Turnaround and High Sales Gross

Operations Management

Contract Negotiations

Budgeting and Forecasting

Internet Sales Manager for Heritage MileOne Autogroup

February 2018 – November 2019

Create and manage an internet prospect database.

Run Trade-up Program.

Training sales associates.

Perform all other duties as assigned.

Complex Negotiations.

Highest Internet closing ratio is 18%.

Managing Sales team.

Customer Care Center Office Associate/Tech Bar Expert for Win Kelly GM

March 2014 – February 2018:

Answer and resolve incoming phone calls for appointments, inquiries, and general information. Take messages and refer callers to appropriate personnel.

Keep track of inventory and coordinate the ordering/purchasing of office supplies and office equipment (computers, fax machines, printers, photocopy machines, telephone system)

Plan, prepare, and coordinate meetings, presentations, teleconferences and webinars, and Training

Confirm all customer email appointments and website generated appointments

Follow up with customers on any questions or appointments

Ordered parts and coordinated installation with the service department

Stayed up to date on recalls and notified customers if there was an open recall to be addressed

Placed outbound phone calls to potential leads

Attended Sales Department meetings

Created schedules and trained employees

Teach a technology class and manage the day to day tasks

Manage customers and get feedback about their visit

Build lasting relationships with customers through follow-ups

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