Front Desk Customer Service

LINDSEY GEIER

Santa Barbara, CA *****

920-***-**** *******.*****@*****.***

PROFESSIONAL SUMMARY

My top 5 strengths are Restorative, Developer, Positivity, Beliefs and Includer by the Gallop Strengths Finder. Spirited coordinator committed to inspiring personal drive and self-confidence through motivational training and skills development. Reliable employee offering excellent communication and good judgement. Willingness to take on added responsibilities to help grow the business. SKILLS

• 8+years in Sales & Recruiting

• 5+ years customer service experience

• Relationship management

• Administrative and office work

• Skilled with membership sales

• Experience teaching diverse groups

• Leadership qualities and experience

Empathic, compassionate personality,

high EQ

•

Social media marketing, project

management and problem solving

•

WORK HISTORY

FRONT DESK MANAGER 10/2022 to Current

Gracie Barra Association - Santa Barbara, CA

• Managed all email in forms of leads, questions and retention. Oversaw front desk operations with eye for school reputation, and operational efficiency.

•

Greeted visitors and members upon arrival, offered assistance and answered questions to build rapport and retention

•

• Proficient in MindBody as CRM.

• Collected membership past-due fees and payments.

• Answered phone and any leads through Marketing 360 platform. SERVICES COORDINATOR 06/2022 to 09/2022

THE LAB - Santa Barbara, United States

Maintained effective member service by responding to service requests quickly to increase overall member satisfaction.

•

• Guided members/clients through all service offerings.

• Led tours of facility for potential members.

• Upheld daily tasks to ensure a happy and clean environment. Updated processes, training manuals and member data for management and new hires.

•

• Answered incoming calls.

• Managed inventory and stocking of facility.

• Assisted General Manager of any tasks needed completed at hand. FLEXOLOGIST 12/2021 to 07/2022

StretchLab - Montecito, CA

• Program management for each assigned client for retention.

• Assess bodies mobility, activation, posture and symmetry with MAPS technology.

• Educate member on what is happening in the stretch.

• Give homework to member to compliment work we've done together.

• Convert first-time stretchers to long-time members.

• Harness good working relationships with members to keep them as long term clients. SURF INSTRUCTOR 10/2021 to Current

Various Surf Programs

• Introduce various ages to surfing.

• Ride along with them or help them into a wave.

• Educate them on the Ocean and how to read it.

• Explain the importance of fun and play.

• Run summer/after school surf camps.

• 1:1 privates with adults and teens.

COACH 10/2021 to 06/2022

The Vent Human Performance Center - Ventura, CA

Motivate athletes to become stronger, more agile and more effective through training habits and proper nutrition.

•

• Educate athletes on importance of proper form and technique.

• Problem solving while Coaching and for member experience.

• Run backend membership and onboarding.

• Using Mindbody as CRM and various other tools to recognize and reach out to leads DEVELOPMENT COORDINATOR 03/2021 to 07/2021

Chamber of Commerce

• Answer incoming calls in a professional and friendly manner.

• Manage positive relationships with members.

• Provide customer service by answering questions and engaging with visitors.

• Perform bookkeeping duties.

• Use Canva and Photoshop to prepare brochures and membership packages.

• Program and event management.

• Assist and work alongside CEO.

TRAINER/LEADERSHIP TEAM 03/2020 to 06/2021

Empowered Fitness

• Acted as live-stream and outdoor workout group class leader

• Assisted clients with reaching their tness goals as a 1:1 personal trainer

• Managed social media through Facebook and Instagram

• Created Empowered Living workouts

TALENT 12/2018 to 08/2019

Directly

• Managed outreach and coordination of candidates for interviews Gauged interest level of candidates and answered any questions about the company

•

• Contributed on the People Operations Team to create a collaborative environment

• Sourced a high volume of prospects through LinkedIn and reviewed candidates INDEPENDENT CONTRACTOR 01/2018 to 12/2018

Google, GoFundMe, Change.org

• Manage outreach and coordination for interviews

• Manage communication for team and candidate

• Collaborate with hiring managers on candidate criteria and interview plan

• Manage strategy, tracking and workflow

• Source and screen candidates across all roles

Work with various tools such as Google Suite, Microsoft Office, Asana, Outlook and so on.

•

Full cycle recruiter for Technical Program Managers and Program Managers for Google products such as Cloud, Google Play, Chrome

•

• Cold sourced 5 candidates who were brought to Onsite

• Filled 4 open headcount by internal mobility

ACCOUNT MANAGER/RECRUITING 04/2017 to 01/2018

Solopoint Solutions

Specialize in providing engineering resources for mechanical, electrical and manufacturing engineering to companies solely in the San Francisco Bay Area

•

Search and identify potential clients that can utilize our services as well as job seekers looking for their next move

•

• Meet in person or over the phone with new and existing clients

• Negotiate and secure service agreements with both new and existing clients BUSINESS DEVELOPMENT REPRESENTATIVE-PARTNERSHIPS 02/2016 to 03/2017 Selligent

Pioneered BDR role of partnering with agencies for Selligent-US, was only person in US to have this role

•

Identified and coached prospective client stakeholders and then built consensus for Selligent solutions within their organization

•

• Drove 5-8 new business opportunities per month exceeding quota Exceeded monthly metrics in emails/calls and other outreach to drive new opportunities and nurture prospects

•

Systematically solved problems and hypothesized possible pain points and implicit needs

•

Collaborated with Selligent executives, marketers, software developers, solution consultants, relationship managers to provide product management and marketing perspectives to prospects

•

SENIOR SALES ACCOUNT MANAGER 03/2013 to 03/2016

Schneider Transportation Management

Upheld book of business consisted of 10-12 customers personally prospected and solicited.

•

Trusted advisor to stakeholders at major companies through customer visits, emails and phone conversations while delivering client-focused solutions based on their needs.

•

• Continuously exceeded growing, monthly quotas to hold Senior Seller status.

• Promoted to Mentor 6 months after hire and Senior Seller when first applicable, Motivated and mentored new hires, lead team meetings, implement new campaigns and ideas 2

•

• Leveraged internal/external data sets to best help grow customers' business,

• Upsurge commission by exceeding $10,000 monthly quotas upward to $50,000, EDUCATION

University of Wisconsin - Green Bay, WI Bachelor of Arts Communication

CERTIFICATIONS

NASM

Steel Mace Yoga

Contact this candidate