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Front Desk Customer Service

Location:
Santa Barbara, CA
Salary:
60,000
Posted:
December 27, 2022

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Resume:

LINDSEY GEIER

Santa Barbara, CA *****

920-***-**** aduahj@r.postjobfree.com

PROFESSIONAL SUMMARY

My top 5 strengths are Restorative, Developer, Positivity, Beliefs and Includer by the Gallop Strengths Finder. Spirited coordinator committed to inspiring personal drive and self-confidence through motivational training and skills development. Reliable employee offering excellent communication and good judgement. Willingness to take on added responsibilities to help grow the business. SKILLS

• 8+years in Sales & Recruiting

• 5+ years customer service experience

• Relationship management

• Administrative and office work

• Skilled with membership sales

• Experience teaching diverse groups

• Leadership qualities and experience

Empathic, compassionate personality,

high EQ

Social media marketing, project

management and problem solving

WORK HISTORY

FRONT DESK MANAGER 10/2022 to Current

Gracie Barra Association - Santa Barbara, CA

• Managed all email in forms of leads, questions and retention. Oversaw front desk operations with eye for school reputation, and operational efficiency.

Greeted visitors and members upon arrival, offered assistance and answered questions to build rapport and retention

• Proficient in MindBody as CRM.

• Collected membership past-due fees and payments.

• Answered phone and any leads through Marketing 360 platform. SERVICES COORDINATOR 06/2022 to 09/2022

THE LAB - Santa Barbara, United States

Maintained effective member service by responding to service requests quickly to increase overall member satisfaction.

• Guided members/clients through all service offerings.

• Led tours of facility for potential members.

• Upheld daily tasks to ensure a happy and clean environment. Updated processes, training manuals and member data for management and new hires.

• Answered incoming calls.

• Managed inventory and stocking of facility.

• Assisted General Manager of any tasks needed completed at hand. FLEXOLOGIST 12/2021 to 07/2022

StretchLab - Montecito, CA

• Program management for each assigned client for retention.

• Assess bodies mobility, activation, posture and symmetry with MAPS technology.

• Educate member on what is happening in the stretch.

• Give homework to member to compliment work we've done together.

• Convert first-time stretchers to long-time members.

• Harness good working relationships with members to keep them as long term clients. SURF INSTRUCTOR 10/2021 to Current

Various Surf Programs

• Introduce various ages to surfing.

• Ride along with them or help them into a wave.

• Educate them on the Ocean and how to read it.

• Explain the importance of fun and play.

• Run summer/after school surf camps.

• 1:1 privates with adults and teens.

COACH 10/2021 to 06/2022

The Vent Human Performance Center - Ventura, CA

Motivate athletes to become stronger, more agile and more effective through training habits and proper nutrition.

• Educate athletes on importance of proper form and technique.

• Problem solving while Coaching and for member experience.

• Run backend membership and onboarding.

• Using Mindbody as CRM and various other tools to recognize and reach out to leads DEVELOPMENT COORDINATOR 03/2021 to 07/2021

Chamber of Commerce

• Answer incoming calls in a professional and friendly manner.

• Manage positive relationships with members.

• Provide customer service by answering questions and engaging with visitors.

• Perform bookkeeping duties.

• Use Canva and Photoshop to prepare brochures and membership packages.

• Program and event management.

• Assist and work alongside CEO.

TRAINER/LEADERSHIP TEAM 03/2020 to 06/2021

Empowered Fitness

• Acted as live-stream and outdoor workout group class leader

• Assisted clients with reaching their tness goals as a 1:1 personal trainer

• Managed social media through Facebook and Instagram

• Created Empowered Living workouts

TALENT 12/2018 to 08/2019

Directly

• Managed outreach and coordination of candidates for interviews Gauged interest level of candidates and answered any questions about the company

• Contributed on the People Operations Team to create a collaborative environment

• Sourced a high volume of prospects through LinkedIn and reviewed candidates INDEPENDENT CONTRACTOR 01/2018 to 12/2018

Google, GoFundMe, Change.org

• Manage outreach and coordination for interviews

• Manage communication for team and candidate

• Collaborate with hiring managers on candidate criteria and interview plan

• Manage strategy, tracking and workflow

• Source and screen candidates across all roles

Work with various tools such as Google Suite, Microsoft Office, Asana, Outlook and so on.

Full cycle recruiter for Technical Program Managers and Program Managers for Google products such as Cloud, Google Play, Chrome

• Cold sourced 5 candidates who were brought to Onsite

• Filled 4 open headcount by internal mobility

ACCOUNT MANAGER/RECRUITING 04/2017 to 01/2018

Solopoint Solutions

Specialize in providing engineering resources for mechanical, electrical and manufacturing engineering to companies solely in the San Francisco Bay Area

Search and identify potential clients that can utilize our services as well as job seekers looking for their next move

• Meet in person or over the phone with new and existing clients

• Negotiate and secure service agreements with both new and existing clients BUSINESS DEVELOPMENT REPRESENTATIVE-PARTNERSHIPS 02/2016 to 03/2017 Selligent

Pioneered BDR role of partnering with agencies for Selligent-US, was only person in US to have this role

Identified and coached prospective client stakeholders and then built consensus for Selligent solutions within their organization

• Drove 5-8 new business opportunities per month exceeding quota Exceeded monthly metrics in emails/calls and other outreach to drive new opportunities and nurture prospects

Systematically solved problems and hypothesized possible pain points and implicit needs

Collaborated with Selligent executives, marketers, software developers, solution consultants, relationship managers to provide product management and marketing perspectives to prospects

SENIOR SALES ACCOUNT MANAGER 03/2013 to 03/2016

Schneider Transportation Management

Upheld book of business consisted of 10-12 customers personally prospected and solicited.

Trusted advisor to stakeholders at major companies through customer visits, emails and phone conversations while delivering client-focused solutions based on their needs.

• Continuously exceeded growing, monthly quotas to hold Senior Seller status.

• Promoted to Mentor 6 months after hire and Senior Seller when first applicable, Motivated and mentored new hires, lead team meetings, implement new campaigns and ideas 2

• Leveraged internal/external data sets to best help grow customers' business,

• Upsurge commission by exceeding $10,000 monthly quotas upward to $50,000, EDUCATION

University of Wisconsin - Green Bay, WI Bachelor of Arts Communication

CERTIFICATIONS

NASM

Steel Mace Yoga



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