Accelerated, Accomplished, Achieved, Acquired, Activated, Addressed, Administered, Advised, Allocated, Analyzed, Applied, Appointed, Approved, Arranged, Assessed, Assigned, Anticipated, Audited, Broadened, Budgeted, Built, Calculated, Captured, Centralized, Changed, Clarified, Collaborated, Collected, Compiled, Completed, Composed, Connected, Edited, Educated, Eliminated, Employed, Enabled, Enhanced, Energized, Enforced, Envisioned, Established, Estimated, Examined, Executed, Exercised, Exhibited, Expanded, Explained, Experienced, Extended, Extracted, Facilitated, Finalized, Formalized, Formulated, Founded, Fulfilled, Generated, Guided, Handled, Identified, Implemented, Improved, Initiated, Installed, Integrated, Investigated, Mitigated, Minimized, Managed, Modified, Monitored, Motivated, Obtained, Operated, Ordered, Organized, Originated, Overcame, Oversaw, Participated, Perfected, Performed, Represented, Resolved, Responded, Restored, Reviewed, Revised, Revitalized, Satisfied, Saved, Scheduled, Secured, Selected, Served, Setup, Settled, Serviced, Specified, Stabilized, Standardized, Started, Stimulated, Streamlined, Stretched, Studied, Substantiated John Matthew Elrod

9451 Welby Road, Unit #711 Mobile: 720-***-****

Thornton, CO 80229-3995 Work: 303-***-**** x261

Email: aduahh@r.postjobfree.com

IT Specialist with 20 years+ of professional experience in information security and computer networking. Expert and highly familiar with a wide variety of security, engineering, networking, and operating system software. Possess a Bachelor’s of Science Degree, in Business Administration, emphasis in Finance, from the University of Southern California, with degree conferred in December 2002. Country of citizenship: United States of America

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WORK EXPERIENCE Department of Homeland Security

US Customs and Border Protection

Denver, Colorado

Field Technology Officer – INFOSEC 09/2012 – Present Performed Risk Analyses for as many as ten international locations for US Customs & Border Protection to determine the extent for the potential threat and the risk to the systems, for its life cycle. Risk Assessment used the following variables to ascertain if there was indeed a viable and exercisable threat but, not limited to: System Characterization, Threat Identification, Vulnerability Identification, Determine Susceptibility, Risk Definition, Security Control Analysis, Likelihood Determination, Impact Analysis, Risk Level Determination, and Physical Security Controls. Risk Assessments were performed by completing personal interviews, on-site visits (which could also include personal interviews as well as observations of the physical, environmental, and operational securities of the systems; analyses of known threats to the system by researching vendor and other websites; document reviews; vulnerability scans; other, which could include photos or images of the on-site facilities. Used a Low, Moderate and or High methodology for assessing the risk rating scale. Mitigated compromised computers by following US Customs & Border Protection SOPs, which included but, were not limited to: Securing the physical compromised system; re-imaging with a fresh copy of Windows 10 removing and forwarding to the Security Operations Center the physical hard-drive for further analysis. Managed the Local Area Networks and performed maintenance on the Department of Homeland Security Preflight Inspections at Denver International, Centennial, Rocky Mountain, Gypsum and Colorado Springs Airports Windows 2016 servers; consisting of day-to-day new user account creations, password resets, Domain user object moves, on a 365X24X7 basis; create, modify and delete Microsoft AD user and computer objects; assigning the user with appropriate site group memberships; activate and deactivate, both User and computer objects. Diagnose, troubleshoot, and upgrade Microsoft workstations and servers. Assumed, maintained, and trained the on-hands software support for Microsoft application programs, including Microsoft Office 2003, 2007, 2010, 2016, 2019, and Office 365 software applications. Unpacked, configured and installed both CISCO and JUNIPER network switches. Installed CISCO routers. Advised and directed employees, regarding US-CBP security policies, procedures and directives as issued by OIT management. Also responsible for all devices from the network routers through the network switches and where applicable Riverbed appliances, to the desktop computer; including US CBP approved peripheral devices consisting of printers, scanners, digital cameras, PDA's, Apple iPhone's, Android based cell phones, and any other US CBP approved external Accelerated, Accomplished, Achieved, Acquired, Activated, Addressed, Administered, Advised, Allocated, Analyzed, Applied, Appointed, Approved, Arranged, Assessed, Assigned, Anticipated, Audited, Broadened, Budgeted, Built, Calculated, Captured, Centralized, Changed, Clarified, Collaborated, Collected, Compiled, Completed, Composed, Connected, Edited, Educated, Eliminated, Employed, Enabled, Enhanced, Energized, Enforced, Envisioned, Established, Estimated, Examined, Executed, Exercised, Exhibited, Expanded, Explained, Experienced, Extended, Extracted, Facilitated, Finalized, Formalized, Formulated, Founded, Fulfilled, Generated, Guided, Handled, Identified, Implemented, Improved, Initiated, Installed, Integrated, Investigated, Mitigated, Minimized, Managed, Modified, Monitored, Motivated, Obtained, Operated, Ordered, Organized, Originated, Overcame, Oversaw, Participated, Perfected, Performed, Represented, Resolved, Responded, Restored, Reviewed, Revised, Revitalized, Satisfied, Saved, Scheduled, Secured, Selected, Served, Setup, Settled, Serviced, Specified, Stabilized, Standardized, Started, Stimulated, Streamlined, Stretched, Studied, Substantiated devices. Daily usage of "Problem Management" or "Helpdesk" software utilizing BMC's Remedy. System Management Software utilizing BigFix systems. Responsible for training users on PC computers for any other proprietary CBP internal applications. Able to configure and troubleshoot hardware and software issues to completion. Possess the ability to maintain, identify, and troubleshoot the hardware, software and networking devices. Also have the strong ability to work independently and also in a team environment. I am detail oriented and I possess strong customer service and communication skills. Department of Homeland Security

US Customs and Border Protection

Calgary, Alberta Canada

Field Technology Officer – INFOSEC 10/2010 – 09/2012 Completed the OIT equipment inventories at 10 international locations inside of Western Canada. Participated in the Western Region, replacement of CISCO with JUNIPER switches. Unpacked, Set-up and configured JUNIPER switches at multiple international locations. Prioritized annual must-complete OIT projects; compiling and reporting results to management. Managed the Local Area Networks and maintained the Department of Homeland Security Pre-flight Inspections at four International Airports, located in Western Canada, including two ferry crossings, two cruise line terminals, one AMTRAK train station, and the Roosville Port of Entry, Montana, USA, consisting of day-to-day network administration, and overall user support for their LANs on a 365X24X7 basis. Diagnose, troubleshoot, and upgrade Microsoft workstations and servers. Also responsible for on-hands software support for Microsoft application programs, including Microsoft Office 2003/Office 2007. Provide day-to-day administration for Windows Server 2008, and desktop support for Windows 7/Windows Pro 8.1 desktops. Internal messaging software support consisting of Microsoft Outlook 2003/2007. Also responsible for all devices from the network switch to the desktop computer including peripheral devices consisting of printers, scanners, digital cameras, PDA's, Blackberry's, and any other external devices. Daily usage of "Problem Management" or "Helpdesk" software utilizing BMC's Remedy. System Management Software utilizing Tivoli and BigFix. Responsible for training users on PC computers; installation, testing, support, and troubleshooting of software and hardware; and LAN support and training of over 125 users for use with CMAX, Microsoft Office 2003/Office 2007, and other CBP internal applications. Able to configure and troubleshoot hardware and software issues to completion. Possess the ability to maintain, identify, and troubleshoot the hardware, software and networking devices. Also have the strong ability to work independently and also in a team environment. I am detail oriented and I possess strong customer service and communication skills. Spherion, Inc.

Calgary, Alberta Canada

Field Technology Officer 5/2004 – 10/2010

Responsible for the Local Area Network-LAN maintenance for the Department of Homeland Security Preflight Inspections in Alberta, Canada at Calgary International and Edmonton International Airports and the Roosville Port of Entry, Montana, USA, consisting of day-to-day network administration, and overall user support for three LANs, in two different countries, on a 365X24X7 basis. Diagnose, troubleshoot, and upgrade Microsoft workstations and servers. Also responsible for on-hands software support for Microsoft application programs, including Microsoft Office 2003. Additionally, responsible for the Backup Exec backup utilities on multiple Novell Netware 6.5 servers. Provide day-to-day administration for Novell Netware 6.5, Windows Server 2003, and desktop support for Windows XP. Internal messaging software support consisting of Microsoft Outlook. Also responsible for all devices from the network switch to the desktop computer including peripheral devices consisting of printers, Accelerated, Accomplished, Achieved, Acquired, Activated, Addressed, Administered, Advised, Allocated, Analyzed, Applied, Appointed, Approved, Arranged, Assessed, Assigned, Anticipated, Audited, Broadened, Budgeted, Built, Calculated, Captured, Centralized, Changed, Clarified, Collaborated, Collected, Compiled, Completed, Composed, Connected, Edited, Educated, Eliminated, Employed, Enabled, Enhanced, Energized, Enforced, Envisioned, Established, Estimated, Examined, Executed, Exercised, Exhibited, Expanded, Explained, Experienced, Extended, Extracted, Facilitated, Finalized, Formalized, Formulated, Founded, Fulfilled, Generated, Guided, Handled, Identified, Implemented, Improved, Initiated, Installed, Integrated, Investigated, Mitigated, Minimized, Managed, Modified, Monitored, Motivated, Obtained, Operated, Ordered, Organized, Originated, Overcame, Oversaw, Participated, Perfected, Performed, Represented, Resolved, Responded, Restored, Reviewed, Revised, Revitalized, Satisfied, Saved, Scheduled, Secured, Selected, Served, Setup, Settled, Serviced, Specified, Stabilized, Standardized, Started, Stimulated, Streamlined, Stretched, Studied, Substantiated scanners, digital cameras, PDA's, Blackberry's, and any other external devices. Daily usage of "Problem Management" or "Helpdesk" software utilizing BMC's Remedy. System Management Software utilizing Tivoli and BigFix. Responsible for training users on PC computers; installation, testing, support, and troubleshooting of software and hardware; and LAN support and training of over 125 users for use with CMAX, Microsoft Office 2003, and other CBP internal applications. Able to configure and troubleshoot hardware and software issues to completion. Possess the ability to maintain, identify, and troubleshoot hardware, software and networking devices. Also have the strong ability to work independently and also in a team environment. I am detail oriented and I possess strong customer service and communication skills. ED AEducation University of Southern California –Marshall School of Business, Los Angeles, CA US Bachelor's Degree - 12/2002 Major: Business Administration - Minor: Finance Additional Information:

U. S. Government clearance-issued and updated - December 2018 US Department of State Limited Clearance for Worldwide Assignment granted - 08/24/2011 U. S. Government clearance "Background Investigation" issued - April 2004 US Department of State Top Secret Clearance for Worldwide Assignment-granted - April 2003 U. S. Government clearance-issued and updated - December 2002 Certificates:

Microsoft Certified Professional-MCP

2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004 - CBP IT Security Awareness &

Rules of Behavior Training

2015, 2014 - Disaster Preparedness Training

2015, 2014 - Safety Stand Down

2015, 2014, & 2013 - CBP Safeguarding Classified National Security Information 2015, 2014 - CBP Sensitive Security Information (SSI) 2015, 2014 - IT Security Incident Response

2015, 2014 - Records Management Training

FEMA Training:

Designated as a US Government First Responder

IS-00546.a—Continuity of operations (COOP) Awareness Course IS-00005.a—An Introduction to hazardous Materials

IS-00015.a—Special Events Contingency Planning for Public Safety Agencies IS-00100—Introduction to the Incident Command System (ICS 100) IS-00200—ICS for Singe Resources and Initial Action Incidents IS-00700.a—National Incident Management Systems (NIMS) IS-00800.b—National Response Framework, an Introduction

, Identified, Planned, Summarized, Consolidated, Implemented, Pleased, Supervised, Constructed, Improved, Popularized, Supported, Consulted, Improvised, Prepared, Surpassed, Contributed, Increased,

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