Senior Customer Service Representative

Peggy Dziaduch

** * **** ***

Fox Lake, IL ***** US

Primary Phone 224-***-****

aduah0@r.postjobfree.com

FedEx Tech Connect

FedEx Freight Specialist/ Great Rates Specialist

****-****/*******

Great Rates Specialist/Air Freight and LTL Specialist

The Great Rates Hotline is a department within FedEx TechConnect.

Our goal is to capture potential lost business and improve customer experience by offering competitive pricing for shipments moving on eligible FedEx Express Services to destinations within the U.S. and internationally between the U.S. and all 220 countries and territories we serve (excluding Puerto Rico)

After capturing the business we will apply the great rate to the client’s account, schedule the pickup and book the shipment via a software named CargoRes

Forwarding of billing discrepancies to our assigned Invoice Adjustment Team member by documentation

Documentation of Quotes with Microsoft Word and Microsoft Excel

Providing information for the Packaging Desk Hotline

Handle customer’s request’s for Escalations to Management team

Air Freight and LTL Freight Specialist

Researching and planning the most appropriate route for a shipment

Scheduling and booking of International, and Domestic Freight including IATA shipments

Negotiating contracts, transportation and handling costs obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries’ regulations

Offering consolidation services by air and road – ensuring cost-effective and secure solutions to small shippers with insufficient cargo to utilize their own dedicated units

Arranging air transport for urgent and high-value freight and managing the risk door to door

utilizing e-commerce, internet technology and satellite systems to enable real-time tracking and tracing of goods

Proven track record of sales leads

Continually striving to get the business

Domestic Call Center Representative

Small package tracking, rating, scheduling pickups and escalating problem packages to trace dept.

Hewitt Associates LLC

Desktop Tech/LAN Administration

1999-2004

Developed, conducted and supervised more than 30 training sessions of installing, maintaining new and existing software on all types of PCs/Laptops and Operating Systems required by users needing to access the LAN from remote locations.

Administered, planned and maintained a Local Area Network for a large Human Resources Delivery group.

Delivered, installed, and provided maintenance on networked PCs/Laptops, printers, mainframes, and software for 500 users in a specific location including Alternative Work Program users.

Tested and implemented new/existing hardware and software as required.

Hewitt Associates LLC

Mail Room/Shipping Lead

5/1994-3/1999

times

C-Line Products

Office Assistant/Shipping and Receiving Clerk

1978-1988

Office Assistant/Mail Room Clerk

Pickup and delivery of packages and products

Administrative Duties

Promotional Sales Mailings

Shipping Coordinator

Yearly Inventories

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