Customer Service Front Desk

FNU

NOOREEN

**************@*****.*** 629-***-****

Nashville, TN 37209

PROFESSIONAL SUMMARY

Seasoned with strong leadership, problem-solving, time-management, and organizational abilities refined and enhanced in a large, customer-focused retail setting. Professional with a focus on providing individualized service to all customers. By recommending services that fit each customer's needs, support for customers until they are fully satisfied Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

SKILLS

Check in and Checkout Procedures

Inquiry Response

Credit Card Handling

Nightly Audits

Guest Satisfaction

Hospitality Service

Account Balancing

Data Gathering

Multi-Line Phone Systems

Incoming Mail Sorting

Guest Registration

Answering Customer Questions

Customer Loyalty

Service Quality

Appointment Confirmation

Guest Interaction

Special Assignments

Office Supplies and Inventory

Customer Service Process Improvement

Operational Requirements

Process Monitoring

PowerPoint Presentations

Quality Assessments

Cash Counting

Reminder Calls

Employee Timesheet Processing

Call Transfers

Relationship Establishment

Customer Care

Service Requests

WORK HISTORY

Front Desk Associate Dixie vital care - Nashville, TN 08/2022 - Current Provided each customer with friendly and personalized customer service Greeted and provide invaluable information to all incoming potential and current customers. Improved customer service ratings through good communication and excellent service Handled patient check-in, scheduled appointments, assisted in preparation of staff training manual

Skills:

Phone Calls, Customer Service, Incident Reports, Administrative Tasks, Direct Calls, Guest Service

EDUCATION

Jawaharlal Nehru technological university - India

Bachelor's Bachelor of Pharmacy

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