Data Entry Customer Service
Resume:
Kilisha Mosley
Columbus, OH *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Self Defense Coach
Life care Alliance- IMPACT ABILITY - Columbus, OH
August 2019 to May 2022
• Empowering People with Disabilities and Communities to Prevent Abuse
• Teach individuals with disabilities, schools, and nonprofits to understand and recognize abuse
• Hands on self-defense and self-advocacy training
• Self-protection strategies for situations that involve strangers and familiar people
• Creating environments where safety and opportunity are the norm
• Coach uses established clear policies to create a culture of safety Health Insurance Benefit Advocate(Remote)
UnitedHealth Group - Dublin, OH
November 2020 to April 2021
• Respond and resolve, on the first call identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient
School Age Teacher Assistant
YWCA CHILD DEVELOPMENT CENTER - Columbus, OH
February 2019 to April 2020
• Supervise and monitor the safety of the child
• Prepare meals and organize mealtimes and snacks for child
• Organize activities that will help child learn, grow and explore interests
• Develop routine schedules to ensure that the child have enough physical activity, rest, and playtime
• Watch for signs of emotional or developmental and behavior problems in child and bring the problems to the attention of parents
• Keep records of child's progress, routines, and interested Patient Care Assistant
National Church Residence Lincoln Village - Columbus, OH September 2016 to January 2019
• Takes vital signs and records this information on a medical chart
• Transports patients to and from operating rooms, laboratories, and examining rooms
• Helps with bathing and grooming tasks
• Assists patients who need help walking or standing
• Communicates a patient's needs to nurses and doctors as appropriate
• Feeds patients, ensuring that any special dietary needs are strictly adhered
• Aids people in the use of any medical devices and equipment required for their specific condition
• Assists individuals with taking medication when needed
• Lifts patients in order to move them and prevent bedsores Phlebotomist Technician
ATC Healthcare Staffing - Columbus, OH
December 2015 to June 2016
• Maintaining safety for blood collection and handling
• Skilled in venipuncture techniques
• Knowledge of medical records and medical terminologies
• Stored blood samples safely
• Attentive to patient needs
• Pediatric and geriatric venipuncture
• Proficient in tracking the collected blood through tagging, dating, time of draw
• Assuring the patient's safety while taking blood samples
• Infection Control and Vital signs
• Blood sugars level and blood collection and handling
• Collect patient information into medical healthcare system Home Health Aide
Independent Home Care - Columbus, OH
March 2010 to September 2015
• Keep accurate record of patient's vital signs
• Assist patients with patients with dressing and feeding
• Assist patients with ROM exercise
• Sterile procedures
• Proper bed making procedures
• Assist patients who use walker with ambulation
• Help patients from bed to wheelchair and reverse
• Perform hair and nail care for patients
• Able to apply Antibiotic Stockings for patients
• Perform oral and denture care
• Reports to the Charge Nurse of any change in patient status Education
Certification in REBT- MENTAL HEALTH
The Priority Academy - Seattle, WA
May 2022 to Present
Certification in Customer Service and Retail service and sales Godman Guild - Columbus, OH
January 2022 to June 2022
Certification in Strategic Life Coach Practitioner The Priority Academy- Accredited - Remote
March 2022 to May 2022
High school or equivalent in Medical Administration Penn Foster High School - Scranton, PA
April 2012 to June 2015
Skills
• Customer Service Skills
• Medical Records
• Receptionist
• Medical Terminology
• First aid/CPR
• Time Management
• Organizational Skills
• Recruiting
• Life Coach/Mentoring
• Patient Care Aide
• Teaching
• Mentoring
• Medical Billing
• EMR Systems
• Phlebotomy
• Typing
• Microsoft Word
• Data entry
• Patient monitoring
• Google Docs
• Medicare
• Mediation
• Windows
• Order entry
• Customer support
• 10 key calculator
• Epic
• Analysis skills
• Documentation review
• Communication skills
• Sales
• HIPAA
• Special Education
• Medical Collection
• Clerical experience
• Behavioral health
• Life Coach
• Infection Control Training
• Developmental Disabilities Experience
• Computer literacy
• Insurance Verification
• Laboratory Experience
• Venipuncture
• Vital Signs
• Customer service
• Microsoft Excel
• E-commerce
• Microsoft Office
Certifications and Licenses
First Aid CPR AED
October 2020 to October 2022
OSHA 10
Present
CERTIFICATION IN CUSTOMER SERVICE/SALES
May 2022 to Present
STRATEGIC LIFE COACH PRACTITIONER
March 2022 to Present
REBT- RATIONAL EMOTIVE BEHAVIORAL THERAPY PRACTITIONER August 2022 to Present
CERTIFICATION HIPAA
Present
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