L y n n M i c h e l l e M u r g a t r o y d, R . T . ( R ) ( MR) ( A R R T ) M R S O ( A B M R S )

**** ******* *******• Hilliard, OH 42036 • 614-***-**** • aduaga@r.postjobfree.com SUMMARY OF QUALIFICATIONS

Goal-oriented, self-motivated, and highly knowledgeable of imaging modalities, and neurosurgical medical devices. Expert in Magnetic Resonance Imaging as both a user, manager and applications specialist. Outstanding background in teaching and training others and providing medical services to hospitals. Applies strong knowledge base gained from multiple clinical settings, in Radiology, Neurosurgery, Project Management and Management. Functions as integral team member, willing to endure long hours and perform responsibilities beyond basic requirements to achieve learning goals and case support. Articulate and persuasive in dealing with physicians, technologists, purchasing staff, and executives to understand customer requirements and provide solutions to achieve client satisfaction. Dynamic individual, with strong decision-making, leadership, written and verbal communication skills. Demonstrate broad-based strengths and achievements in: Lead Generation Business Expansion Quality Control Tradeshow Representative Relationship Building Surgical Devices Radiation Safety Officer MRI Safety Officer Project Management PROFESSIONAL EXPERIENCE

IMRIS, by Deerfield Imaging, Minnetonka, MN (remote when not traveling) 2014 – Present MR Clinical Education Specialist, Radiation Safety Officer, MRSO

• Reviewed and approved sale proposals for our IMRIS Neurological Suite to validated the MR options being purchased

• Responsible for both basic and advanced customer training for all IMRIS/Siemens systems

• Upon request, traveled with Sales Management to customer sites during proposal phase to support sales with effective explanation of MRI Software options and gave purchase recommendations for prospective customers

• Worked with in-house and outside vendors with neurosurgical/imaging technology and development of products

• Direct implementation with research for developing protocols, and imaging procedures, and coil development

• Assisted with customer demonstrations and workshops at on-site locations and tradeshow events throughout the U.S.

• Trained Applications Specialists and handled customer documentation such as manuals and self-help guides

• Responsible for customer training and case support in intraoperative MRI devices and imaging

• Built and maintained a relationship with the customer after purchase until go live dat

• Responsible for assigned accounts in the Central U.S. acting as the Customer Account Executive for all needs related to Sales, Service, Training, Case support, Quarterly Visits

• Developed, Maintained and performed quarterly reviews as the RSO and MRSO for the imaging equipment in the R&D Lab as per State of Minnesota Department of Health

• Trained all employees in Level 1 and 2 MR Safety and Radiation Safety upon hire and annually Nationwide Children’s Hospital, Columbus, OH 2012 – 2014 Advanced Cardiac MR Specialist/ Clinical Education Specialist

Provides Cardiac Function and Flow Analysis via Medis software

Provides 3D image post processing via Vitrea/Vital Images software

Worked on 1.5 and 3T GE systems and 1.5 Intraoperative Siemens Espree

Responsible for chart review, clinical patient history and work-up for Radiologists and Cardiologists

Participates in training of Fellows during Body Imaging rotation

Participating in 2 research projects

Siemens Medical, Cary, NC (remote when not traveling) 2007 –2012 MRI Clinical Education Specialist

Responsible for providing on-site training for initial system start-ups, follow-up visits and advanced imaging visits for the following Siemens MR 1.5T or 3T systems: Impact, Vision, Harmony, Symphony, Avanto, Espree, Verio, Aera and Skyra.

Responsible for the appropriate system configuration/site-specific protocol creation and approval of imaging quality.

Provided Advance Cardiac Applications, Cardiac Function and Flow Quantification Post Processing via Argus Software. 3D Post Processing.

Customer training lectures via power point presentations regarding cardiac techniques, protocols, and theory. Other applications include teaching of Neuro Spectroscopy, ASL, Perfusion, Cartilage Mapping, MR Breast Biopsy, Body Imaging, Oncology Whole body imaging and DWI.

Maintained a customer satisfaction rate of 96% and above. Several Circle of Excellence Achievements. Riverside Methodist Hospital, Columbus, OH

Staff MRI Technologist 2006-2007

Performed Advanced MRI scanning including Cardiac imaging, Breast imaging, MR guided breast biopsy, Spectroscopy, Neuro, MSK and all applicable post processing duties Mercy Medical Center, Springfield, Ohio

Staff MRI Technologist 2002-2007

Performed Advanced MRI scanning including CMR, spectroscopy, perfusion and all applicable post processing duties. Performed basic CT imaging in an emergency setting

PRN CT Technologist

Dental Works, Akron and Cleveland, OH 1997-2002

Practice Office Manager/Promotion to Customer Service Patient Relations Coordinator

Mediated and facilitated escalated customer complaints that were unresolved at the regional management level which sometimes included customer recovery efforts involving legal consult, OSHA, State of Ohio Dental Board, Release of Liability document preparation and deliver

Responsible for providing quarterly customer service reports to Regional Mangers and identifying areas of opportunity for staff development

Developed database using Microsoft Access to tracking and trend complaints

Reviewed complaints with Dentists and staff on an individual basis in person and provided insight and customer service coaching as needed.

Practice Office Manager Responsibilities included: managing dental and front office staff

Oversight of budgets, materials and supplies, scheduling, daily close out of registers, reports and bank deposit drops, patient account reconciliation, posting insurance payments, collection procedures, and payment arrangement for orthodontia treatment plans.

Responsible for electronic insurance claims submission and rejections which involved extended document submission, treatment plans, radiographs and letters as needed.\Responsible for verification and pre-authorization procedures Akron General Health and Wellness Center, Akron, OH Manager of Radiology and Neurology 1995-1997

Planned, staffed, trained, and facilitated operational and technical needs for Radiology. Introduced a cross-training program for CT and MR technologists. Established Standard Operating Procedures. Responsible for capital equipment and budget guidelines. Face to face office visits with referring physicians increased physician referral rate from 93% to 210% in the first year of opening.

Kaiser Moanalua Medical Center, Honolulu, HI 1990-1995 Manager, MRI Department

Developed and established the 1st MRI Department in the State of Hawaii.

Planned, staffed, trained, and facilitated the operations and technical needs of the MRI department

Collaborated with nursing, radiology, surgery, orthopedics, anesthesia and neuroscience departments regarding standard operating procedures and relationship to MRI

Established Safety Screening guidelines and provided MR Safety Education for the hospital staff upon orientation. Developed QA program. Coordinated travel accommodations and appointments for patients traveling from outer islands to Oahu.

EDUCATION & CREDENTIALS

Blount Memorial School of Radiologic Technology, Maryville, TN Certificate Radiologic Technology

Two Year Certificate Program

University of Tennessee, Knoxville, TN

Physics, Anatomy and Physiology

American Registry of Radiologic Technology

American Registry of Radiologic Technology, Radiographer Certification #202565 American Registry of Radiologic Technology, MRI Certification #202565 American Board of Magnetic Resonance Safety, MRSO Certification 2017

Contact this candidate