Administrative Assistant Customer Service
Resume:
Ms. Valerie Becerra
*** **** ***. *********, ***** 77327
**************@*****.*** and www.linkedin.com/in/ValerieBecerra ADMINISTRATIVE ASSISTANT/CLERICAL SUPPORT/CUSTOMER SERVICE/SALES/VISUAL MERCHANDISING Profile ● More than 16 years’ successful experience in customer service administrative assistant and clerical support with recognized strengths in account maintenance, problem-solving and troubleshooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
● Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, Power Point.
● Extensive customer service experience focusing on dispute resolution.
● A team player raised military with an eye for organization, professionalism and excellence.
● Develop plan, conduct audits and variance analyses, process customer accounts tax reports and filings, and maintain/update accurate inventories.
● I have an eye for detail and a heart for client satisfaction. I work well within teams. Synopsis of
Achievements
● Increased customer retention by 19%, from 72% to 91%.
● Proactive planning led to notable increase in morale in all departments.
● Created a customer satisfaction survey, drastically reducing potential problems.
● Successfully maintained various positions of employees on short term leave with multiple companies for Kingwood Personnel.
● Completed Contact Tracer Course through the University of Houston Employment
Elevation Connect, LLC. (Feb 2021 – Currently Employed) 9250 E Costilla Ave,
Greenwood Village, CO 80112
Reason for leaving: Current
● Verify ID of guests & receive payments via credit card and AFFIRM
● Receive, document and respond to inbound calls from customers with questions regarding their vacation rentals.
● Coordinate with maintenance, operations managers, regional directors and supervisors to schedule any on-site maintenance or deliveries.
● PCI Compliant with Certificate.
● Notify Guests of additional nights available or amenities.
● Check guests in and out of their rentals.
● Programs Utilized Included: Microsoft Suite, Excel, Salesforce, Five 9, Excel, Pritunl, Calabrio, VMWare, Virtual Observer, Zendesk, SLACK, KABA, Ulti-Pro, and Insperity.
● I worked a total of 5 separate accounts Including Nestle, University of California Office of the President, Turnkey Vacation Rentals, and then by acquisition Vacasa Vacation Rentals.
● I consistently met agent stat requirements and exceeded expectations by placing in the top ten representatives' STAT rankings, routinely. HomeAdvisor (Nov 2020-Feb 2021)
3601 Walnut St Ste 700 (REMOTE)
Denver, CO 80205
Reason for leaving: Better Opportunity.
● Contacting Contractors (Cold Calling)
● Sourcing new sales opportunities via inbound leads and emails
● Researching Accounts to identify key players and generate interest.
● Partnering with other channels to build a pipeline and close deals.
● Routing qualified opportunities to sales executives for further development and closure.
CBS Furniture, Resale & The Spot (2007 to 2019)
502 N. Washington Cleveland, Texas 77327
Reason for leaving: Got married
● Sales/Virtual Merchandising/Training/Customer Service
● Furniture Store (Modern and Rustic Stores) Resale Stores
● Furniture sales including product research and inventory.
● Support sales reps in opening new accounts and upgrading existing service.
● Quickly and effectively solve customer challenges.
● Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
● Establishing customer service surveys to ensure customer satisfaction and repeat business.
● Furniture assembly and display.
● Faxing, filing, taking messages and generating reports.
● Headed up our Service department including ordering replacement parts, scheduling service calls and billing manufacturers.
● At resale store purchased product, prepared product and product displays.
● The complete reset and reorganization of store.
● Developed and implemented a legally binding system of store contracts with customers preventing loss of revenue.
● Trained new employees.
● Refinished and repaired new product for placement.
● Generated forms and system to ensure store compliance with the Texas Board of Health standards and routine inspections.
● Lifting, bending, climbing, and cleaning.
● Cashier duties
Kingwood Personnel (1998 to 1999)
700 Rockmead Ste. 170
Kingwood, Texas 77339
Reason for leaving: Found permanent position elsewhere Executive Assistant
● Switchboard Operator
● Faxing, filing, taking messages
● Processing Corporate office requests
● Scheduling Appointments
● Coordinating Meetings
● Overseeing communications between field staff and corporate office.
● Maintaining supplies placing orders when necessary Gulf Systems, Inc. (1995 to 1997)
7720 FM 1960 E
Humble, Texas 77346
(Location now closed) 713-***-****
Reason for leaving: Daughter diagnosed with Autism) Executive Assistant to President
● Answering switchboard
● Maintaining communication between nationwide sales staff, customers and our corporate office
● Faxing, filing, ordering office supplies
● Generating both monthly and quarterly reports
● Maintaining communications between field sales representatives and corporate office via dispatch program.
April Sound (1991 to 1992)
1000 April Sound Blvd.
Montgomery, Texas 77356
Reason for leaving: To start a family
Desk Clerk/Accounting Assistant
● Checking guests in and out
● Switchboard operations in and outbound assistance
● Faxing, filing and taking messages
● Accepting payments, balancing credited accounts
● Processing Debits and/or credits to member accounts
● Account service dispute resolutions
● Concierge Service for in-house guest requests
● Developed Marketing Strategies for seasonal operations team
● Making deposits to bank
Tidwell Medical and Industrial Clinic (1990-1991)
2312 Tidwell Rd.
Houston, Texas 77093
Location moved to Deer Park, Texas
Reason for leaving: moved to Cleveland from Houston Receptionist
● Answering phones
● Scheduling patient appointments
● Verifying insurance
● Scheduling patient procedures
● Calling in prescriptions and refills.
● Faxing, filing and taking messages
References
1. Tina Willet
2. Anita Greensage
3. Sarah Hinijosa
~Thank you for taking the rime to review my resume and I sincerely look forward to hearing from you soon.
During my down time during the COVID-19 pandemic and while seeking employment I decided to take a Contact tracer course with the University of Houston.
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