End Cashier Assistant Manager

SAYDE FRAGAPANE

**** ******** **, *******-*****, NC 27107 · 336-***-****

aduafa@r.postjobfree.com

Objective: I will bring with me collaborative team skills, exceptional attention to detail, strong communication, time management and organizational abilities. My experience in customer services, as a well-versed manager and my overall ability to understand complex tasks are skills and capabilities I would like to use in an environment where I can be useful to the both the company and to the employees.

EXPERINCE

02/2019 – 07/2020

FAMILY DOOLAR, 523A PATTERSON AVE 27105-

ASSISTANT MANAGER

•Open and close the store during shift hours while preparing over 300 stock items for the shelves.

•Communicated consistently with all customers and handled over 500 customer complaints, issues both over the phone and in-person.

•Regulated over 10 employee breaks and schedules.

•Maintained the entire store for organization, while keeping accountability of lost, stolen or broken merchandise.

02/2018-01/2019

JIFFY LUBE, 1002 S STRATFORD RD. 27103-

ASSISTANT MANAGER

•Trained over 10 new employees, managed current employees, terminated, reprimanded and conducted evaluations on 15 of the current employees.

•Prompted and prepared sales, organized breaks, lunches and employee schedules.

•Covered 1st shift shortages, restocked shelves for the appropriate items to complete the daily tasks.

•Managed inventory using reporting management software, while using Microsoft word, excel, outlook to appropriate time management for shifts, inventory needed and daily activity.

•Took over 100 calls for both sales, appointments, and handled accounts payable.

03/2017-01/2018

WALMART NEIGHBORHOOD MARKET, 5039 UNIVERSITY PKWY

CUSTOMER SERVICE ADVISOR

•Attended to over 200 customers in one shift by answering phones calls and in person issues, returns, price matches, price changes and refunds.

•Took initiative on assisting customers with bill pay and money services.

•Worked as the front-end cashier to relieve other employees in different departments on a consistent bases.

EDUCATION

08/2015-06/2016

HIGH SCHOOL DIPLOMA, CARVER HIGH SCHOOL

GPA:3.0, General Education, Honors Society

Current

ASSOCIATES DEGREE, Forsyth Technical Community College

MAJOR: PSYCHOLOGY: GPA 3.0

SKILLS

Customer Service Management

Intermediate proficiency in MS, Excel, and Outlook

Self-Discipline

Active Listener

High accuracy of attention to detail

CERTIFICATION & LICENSES

Driver’s License

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