915-***-****

aduaec@r.postjobfree.com

El Paso, TX

Sylvana H. Abbas

Summary of Qualifications

Commitment

20+ years of experience in Customer Service, Lean Systems, and Global Operations. Leadership by influence founded on solid business management experience, 360-communication style, and teamwork approach. Expertise based on actionable knowledge of production & service planning, procurement management, and cost management. Lean Six Sigma Sponsor with above average negotiation skills, in-depth knowledge of ERP systems, and global trade deployment.

High standard work ethics Customer-driven focus Team player with positive attitude

Experience

Operations Management Consultant (2014 – Present)

Consult with organizations & businesses to provide solutions in the areas of lean operations, quality management systems, ISO certifications, standard operating procedures, logistics, and financial management. Business turnaround specialist, with effective quality leadership and creative thinking.

Consulted, restructured, and implemented quality management projects for multiple companies. Realized cost reductions & savings for over $6M, in areas of supply chain, quality systems, and logistics.

Trained executive teams, quality professionals, and operations management on lean supply chain design, quality value practices, and resources management.

Designed & developed continuous improvement initiatives, best practices structure, Six Sigma quality tools and process improvement techniques.

Developed & Implemented functional strategies, policies and procedures to achieve revised organizational goals.

Project Reference: Russell Transport, Inc. (6 months)

Quality & Continuous Improvement Director

Implemented QMS for ISO9001 Certification (achieved)

Designed & implemented continuous improvement & Safety programs.

Cardinal Health - El Paso, TX (2000 – 2013)

Operations Manager - Medical Presource / Converters business units

Managed the supply chain from procurement of raw materials to finished goods delivery to customers on a global scale.

Managed the distribution & replenishment center and a cross-dock operation to ensure on time delivery through milestone management.

Managed the Planning department – production scheduling, managed 12000 SKUs of inventory. Improved Customer service level by 10%.

Managed the Purchasing department - ensured 18000 RM SKUs are available for production; reduced RM inventory by 20%.

Initiated and implemented lean six sigma projects, deployed 5S program, 2-bin Kanban pull system, material inspection flow, and FG stock replenishment.

Improved inventory record accuracy through cycle-counts from 80% to 95%.

Implemented and maintained FDA requirements for 100% compliance. Revised procedures to ensure compliance in all areas of supply chain.

Managed vendor quality performance to support manufacturing quality assurance.

Improved customer order on-time delivery ~25%.

Redesigned custom sterile service level report; improved service level to 98%.

Designed and implemented dashboard report tools in order to monitor and improve overseas (China) production schedule and on time delivery.

Yazaki Corp. - El Paso, TX (1990 – 1998)

Production Control Supervisor - injection molding factory

Managed customer service and traffic sections for domestic and international markets in North America and Asia through a Kanban-based pull strategy.

Achieved & maintained 99% on time delivery for North America & Asia customers.

Managed Chrysler account with daily ASN and service delivery report.

Negotiated transportation rates, selected and contracted air, land and sea carriers for domestic and international customers.

Designed and implemented a vendor score card based on cost, quality and service

Implemented and managed compliance with automotive quality system QS-9000.

Handled customer inquiries and concerns; product rates and delivery on time. Followed up with different departments to ensure 100% customer satisfaction.

Education

Holy Spirit University – BS @ Business Administration

Languages

Fluent in French & Arabic. Basic Spanish.

Systems

AS400, SAP, MS applications.

Certs & Training

TPS, APICS MM, LSS Sponsor, Project Management, QMS Auditor, Life Coach.

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