Nursing Assistant Customer Service
Resume:
Monika Lakerta Graddy
**** ******** **., ************, *******, United States aduae1@r.postjobfree.com 478-***-****
SUMMARY
Certified Nursing Assistant with 10 years of experience including end-of-life care for hospice and palliative care patients. Rehabilitation experience in helping them with mobility issues. Exceptional communication, organization, and relationship building skills. Applying for an CNA position where my skills will be a great asset.
EXPERIENCE
Certified Nursing Assistant- Temporary
Serenity Hospice House January 2022 - January 2022, Dublin, GA
Jennifer 478-***-****
• Provided compassionate and quality care to residents under the direction of a registered nurse.
• Assisted residents with activities of daily living, such as bathing, dressing, and grooming.
• Monitored vital signs and changes in condition.
• Reported any changes or concerns to the registered nurse.
• Provided a safe and comfortable environment for residents.
• Maintained confidentiality of resident information.
Assembler
Flexsteel Industeries June 2021 - December 2022, Dublin, GA
• Drove down production costs by 2% and increased efficiency by 20% through the implementation of lean manufacturing principles such as standardized work and visual factory.
• Follow technical instructions, interpret engineering blueprints and technical terms.
• Discern quality of parts and materials used in production.
• Inventory parts and tools used in the assembling process.
• Follow company procedures and directives.
• Test finished products for defects.
• Maintain the tools used to create products.
• Keep a clean and well-maintained workspace.
Assembler
Trane Residential Systems July 2020 - May 2021, Vidalia, GA
•Successfully completed all assigned tasks in a timely manner meeting or exceeding all production goals.
• Consistently met or exceeded all quality goals.
• Maintained a clean and safe work area.
• Followed all company policies and procedures.
• Completed all required training.
• Works safely in accordance with the Safety Policies
• Repetitive assembly using easy hand tools to assemble part of a finished good in a quality manner.
• Load and unload items from conveyors and carts
• Build components used in the production process
• Ensure customer and quality system compliance in areas of responsibility by conducting quality checks/tests and examining products
• Support plant cost reductions and process improvement projects through the use of various lean methods and techniques
• Participate in lean manufacturing as well as plant initiatives as needed
Certified Nursing Assistant
Love and Support Personal Care home July 2019 - June 2020, Vidalia, GA
• Exceeded all expectations in providing quality patient care and customer service in a fast-paced clinical environment,
• Demonstrated expertise in providing hands-on care, managing patient admissions/discharges, and completing vital signs and assessments.
• Maintained a 98% positive patient satisfaction rating.
• Good collaboration and teamwork skills.
• Fast and adaptive problem-solving abilities.
• Keen attention to detail.
• In-depth understanding of patient care policies and regulations.
• Familiarity with symptoms and signs of improvement for a number of medical conditions.
• Comfortable working with specific populations of patients, including elderly patients.
Certified Nursing Assistant
Windermere Health and Rehabilitation February 2019 - December 2019, Augusta, GA
• Assisted patients with activities of daily living, including bathing, dressing, and grooming.
• Monitored patients' conditions and reported changes or problems to the nursing staff.
• Assisted patients as they rehabilitated.
• Provided rehabilitation patient care.
• Helped patients eat, drink, and ambulate.
• Provided emotional support and comfort to patients and their families.
• Followed hospital and nursing home policies and procedures.
• Maintained a clean and safe environment.
• Reported any incidents or accidents.
• Completed required paperwork.
• Followed all safety protocols.
• Completed other duties as assigned.
• Verified bands to make sure I had the correct patient.
• Called physician if patient's condition changed.
Certified Nursing Assistant
Serenity Hospice House January 2017 – February 2019, Dublin, GA
Jennifer 478-***-****
• Provided compassionate and quality care to residents under the direction of a registered nurse.
• Assisted residents with activities of daily living, such as bathing, dressing, and grooming.
• Monitored vital signs and changes in condition.
• Reported any changes or concerns to the registered nurse.
• Provided a safe and comfortable environment for residents.
• Maintained confidentiality of resident information
Certified Nursing Assistant
Southland Healthcare and Rehab April 2016 - May 2018, Dublin, GA
• Provided compassionate care to patients, assisting with activities of daily living such as bathing, dressing, and grooming.
• Demonstrated excellent bedside manner, communicating with patients and families to ensure their comfort and well-being.
• Performed a wide variety of duties aimed at increasing the comfort and spirit of the resident
• Maintained patient records and updated patients' conditions as needed.
• Received positive feedback from patients and families on a regular basis.
•Taught diabetic patients about skin care.
Certified Nursing Assistant
Fairview Park Hospital July 2013 - January 2016, Dublin, GA
• Provided compassionate and quality care to patients in a hospital setting.
• Assisted nurses in providing direct patient care.
• Provided patients with personal care, such as bathing, dressing, and grooming.
• Monitored patients' conditions and reported any changes to nurses.
• Maintained a clean and safe environment for patients.
• Followed all safety procedures and protocols.
• Completed all required documentation.
• Was always punctual and reliable.
• Was able to work independently.
• Was able to work as part of a team.
• Received positive feedback from patients and nurses.
• Received a certification in CPR and First Aid.
• Experience in a hospital setting.
• Cleaned bedside tables, stocks linens, cleans wheelchairs and other direct resident care equipment using appropriate precautions
Home Health Care Aide- PRN
ResCare Home Care February 2011 - December 2013, Dublin, GA
• Hired to provide care to an elderly client in their home, providing companionship, bathing, dressing, grooming, and toileting as needed.
• Provided superior customer service by maintaining regular communication with the client and their family, ensuring that their needs were being met.
• Received high marks from the client and their family for providing compassionate care and going above and beyond their expectations.
• Performed light housekeeping duties, vacuuming, dusting etc.
• Taught clients selfcare skills.
• Prepared meals.
• Went grocery shopping for clients.
• Assisted with laundry.
• Provided medication reminders.
• Provided transportation to appointments.
• Provided emotional support.
• Provided physical support when, needing help walking.
• Completed all assigned tasks in a timely and efficient manner.
Certified Nursing Assistant
Dublinar Nursing Home January 2013 - June 2015, Dublin, GA
• Provided compassionate care to residents, including bathing, dressing, grooming, and toileting.
• Recorded vital signs, intake and output, and other resident information.
• Maintained a clean and safe environment for residents.
• Demonstrated teamwork and communication skills.
• Received positive feedback from residents and their families.
• Answer the calls of patients from call light
• Provided general physical support to patients.
• Performed daily activities for patients such as personal hygiene, bathing them, dressing them, they also assist them to get out of bed.
• Assisted patients to walk, exercise, and stand on their feet.
• Groomed and bathed patients with low mobility
• Turned patients who may be bed ridden.
• Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
• Helped patients eat and take medications
• Made sure they have regular meals and proper medication dosages
• Monitored vitals and patient behavior and reporting them to the nursing and medical staff
• Assisted patients with mobility needs, transferring them from wheelchair to bed
• Turned or adjusting patients in bed to prevent bedsores or other discomfort
• Exercised patients by helping them walk
EDUCATION
Certification
Certified Nursing Assistant • Southeastern Technical College • Swainsboro, GA • 2012
SKILLS
Clinical knowledge to read treatment plans and ensure they are implemented effectively
Excellent communication skills
Empathy and interpersonal skills
Vital Signs
Monitoring of patient's vitals
Attention to details
Excellent communication skills
Medical terminology
Medication preparation
Working with elderly clients
Team player
HIPPA compliant
Palliative care
Hospice Care
REFERENCES
Latena Young, CNA 478-***-****
Starkelia Richardson, Administrator 404-***-****
Lakeisha Cannon, Ward Clerk 478-***-****
Contact this candidate