SUMMARY

Results-driven and forward-thinking chief technology officer with deep experience leading technical teams on networking, fiber networks, connectivity, and complex IT infrastructure projects while ensuring alignment with organizational goals. Creatively resolve complex IT problems, designing technology solutions to mitigate internal and external pain points and meet strategic requirements. Build valuable, lasting relationships with internal and external stakeholders, leading by example to foster culture of accountability and support. Collaborate with cross-functional partners including telecommunication providers, architect and construction teams, and senior leadership to deliver project scope within time and budget.

AREAS OF EXPERTISE

Commercial Technology Infrastructure

Team Engagement & Empowerment

System Modernization

Process Improvement

DNS Vlan Subnetting

Virtulization

Active Directory

Integrated Communication Systems

Board & Stakeholder Relationships

Budget Planning & Management

Future-Proof IT Solutions

Microsoft Exchange

AWS

SCCM

Cross-Functional Collaboration

Strategic Program Planning

Operational Excellence

Capacity Management

Microsoft Sharepoint

SAAS

Callmanager Unity VOIP

PROFESSIONAL EXPERIENCE

Block Real Estate Services LLC, Kansas City, MO 2006–Present

Chief Information Officer (2016–Present) and Director of Information Technology (2007–2016)

Serve in dual CIO / EVP role for multibillion-dollar family-owned and operated commercial real estate firm. Develop and implement overarching enterprise IT strategies across all office, rental, and commercial properties, reporting directly to company owners. Drive daily IT operations, implementation, and support functions across multiple entities under parent company, including finance, construction, and medical realty divisions; 10,000-door multifamily properties; new headquarters office location; and 45 million square feet of commercial property. Manage annual development budget of $337M supporting $1.2B in property sales and leasing transactions. Motivate and inspire team of technicians, programmers, and infrastructure managers ranging in size from 4 to 14. Promoted from director to CIO in 2016 with no change in job responsibilities.

Spearheaded 18-month reorganization of technology and infrastructure across commercial properties encompassing 45 million square feet, enhancing tenant benefits and improving remote access by implementing, troubleshooting, and customizing internal private networks.

Led 4-year, $110M development project to build new corporate headquarters facility, completed in 2022.

As director, revitalized core operational framework and reduced IT redundancies for real estate services unit through modernized infrastructure that included private fiber network, VoIP phone systems, updated CRM system, mobile connection capabilities, and process automation.

oIncreased employee productivity by up to 3 hours per week per employee and enhanced interoffice communication by implementing Microsoft SharePoint for file storage and information sharing.

oLed 8.5-month conversion to new CRM platform, overseeing broker-specific access management customization.

Executive Vice President, Block Technology Solutions (2015–Present)

Serve in dual role leading performance of Block Real Estate Services’ technology-focused business entity. Guide end-to-end planning, development, deployment, and training of integrated technical solutions for new building projects ranging in value from $10M to over $100M. Collaborate with managers and engineers to design technology systems. Provide technical leadership to 12 staff and 2 project managers supporting daily project operations. Ensure realistic IT budget projections and provide support and leadership to project managers, architects, construction teams, and telco vendors to ensure in-budget execution aligned with established plans. Oversee training of building engineers, property managers, and resident families to ensure access to and functionality of cutting-edge building technologies. Attend and contribute to monthly board meetings.

Championed $3.4M reduction in technology spending within 18 months, with subsequent savings ranging from $500K–$4M based on project size, by investing in lasting, high-quality infrastructure equipment and technology solutions.

IT Manager (2006–2007)

Recruited as temporary resource to manage daily desktop support calls; quickly converted to full-time employee status based on valuable contributions that exceeded expectations. Refined and improved existing information technology processes and optimized desktop support operations. Interfaced with company owners to provide status updates and IT insights.

Realized $55K in annual savings by optimizing file storage practices that reduced capacity requirements from 9T to 4T. Updated storage architecture, location, and naming conventions to streamline enterprise-wide file management.

Streamlined customer support calls and enhanced customer satisfaction by implementing Spiceworks, cloud-based help desk solution still in use today.

Managed complete revamp of company website, including redesign of front-end and back-end elements; oversaw programmer writing custom software to optimize real estate board records and hard code website data.

Additional Professional Experience

TEKSystems, Overland Park, KS

National Team Lead & Project Coordinator

Recruited to drive high-volume device refresh for Verizon Business across all US-based locations, including Hawaii and Puerto Rico. Managed distributed team of 16 project coordinators and team leads and 65 engineers conducting 4 migrations per shift during non-business hours. Provided remote troubleshooting guidance for complex break-fix issues and assembled nightly status reporting for Dell leaders. Collaborated with Dell project management resources to optimize troubleshooting guides, ensuring effective program execution and adoption.

Led deployment of 15,000 new devices across Verizon Business’s entire network within 6 months.

Identified as ideal resource to provide monthlong onsite support at Verizon’s multi-building headquarter campus.

Raymar Information Technology (formerly Computech, Inc.), Sacramento / Roseville, CA

Senior Network Field Technician

Served as technical leader guiding team of 8 through on-site support of up to 70 client organizations throughout California. Created and implemented operational infrastructure to maximize available resources. Oversaw development and support of client-specific hardware and software solutions while aiding client relationships with telco vendors.

Replaced Clark Pest Control’s existing Unix server with modernized Windows servers and conducted server cut-over across 143 offices with zero downtime impact to client workstreams.

Computech, Inc., Roseville, CA – Senior Network Field Technician

Independent Contractor – Network Engineer

CERTIFICATIONS

CompTIA

Network +

Security +

Microsoft-Certified Professional

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