Data Entry Service Representative
Resume:
Deaundra Smith
Conway, Arkansas 72034
********.********@*****.***
Summary
A motivated and technically skilled administrative support professional valued for multi-tasking strengths and organizational skills. Able to provide A-1 quality customer service while handling confidential information, dependable and loyal to employer.
Education
Des Arc High School
High School Diploma
Graduated May 2002
Employment History
Conway Regional Medical
Claims Analyst
Conway, Ar
Oct. 2021-present
Verify and update information about submitted claims, ensure that claims have correct procedure codes, revenue codes and modifiers to ensure that claim is paid correctly, verify that correct insurance information is on account, review charges on the account, research and follow up on payment denials, ensure that account has correct payments and adjustments on account,
Conway Regional Medical Center
Customer Service Representative II
Conway, AR
November 2018- Oct. 2021
Serve customers by providing information regarding insurance claims and insurance payments, helped assist with posting patient payments to correct accounts, answer phone calls and forward calls to appropriate personnel, note and update patient accounts with most up to date information, verify insurance information to ensure that claim is sent to correct payer, patient concern/complaint by clarifying/resolving the issue at hand, make sure adjustments posted to account correctly, prepare service reports by collecting and analyzing customer information, processing patient refunds
Counseling Associates, Inc.
Administrative Assistant
Conway, Arkansas
October 2010 – November 2018
Maintain and organize filing system to meet all internal and state audits, prepare and distribute monthly, quarterly and yearly reports, submitting claims to insurance, verifying insurance information, collect patient co- payments, process and input data in database, balance general ledger and submit monthly invoices in a timely manner, plan for meetings and type meeting minutes, answering and routing incoming calls to appropriate staff member, acting as point of contact for clients and other agencies.
Counseling Associates
Health Information Manager
February 2007 – October 2010
Was responsible for filing all agency forms, correspondence, and information received from outside sources in the appropriate charts in a timely manner. Pulled charts that were needed for appointments, and initiated medical records review as mandated by State standards. Routed all requests for medical information to the appropriate staff members for signatures to ensure proper authorizations were obtained, if needed, before releasing any patient information. Data entry, and tracking all new charts to ensure they were staffed and signed-off on in accordance with insurance policy and prepared weekly staffing reports.
Professional Skills
Financial Reporting
Records Management
Administrative Support
Multi-Tasker
Spreadsheets and Data Entry
Reliable
References
Shalon Holloway
Previous co-worker
Regenia Tindall
Previous Supervisor
Counseling Associates
Angela Lassiter
Previous co-Worker
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