SHAILESH PATEL

**** ********* ****, ** ***** 615-***-**** aduad4@r.postjobfree.com

OBJECTIVE

Seeking a transition into the Freight Forwarding Industry and be part of a UPS Customer Service Team in seeking a rewarding and long term relationship with a recognized worldwide leader in Freight Forwarding. Looking to use my excellent customer service and office management skills. SUMMARY OF QUALIFICATIONS

Administrative role in the pack and ship industry for over 25 years providing world class customer service and achieving sales goals by team leadership and effective training of personnel using innovative technology while providing unique solutions for customers using the pack/ship, transportation, logistics, and digital printing arena.

• Excellent Customer Service Skills

• Strong Interpersonal Skills

• Teamwork Oriented

• Willingness to learn and train

• Familiar with Customs Brokerage and Documentation (Hazmat Training, TSA, US Government Regulations)

• Tracking / Updating order and shipment status.

• Obtaining customized quotations from carriers.

• Auditing Billing Invoices, Statements Etc.

• Create manifests, BOL’s, print reports

• Documents (Required and Missing) to avoid loss or delays.

• Negotiating/Coordinating with shippers, freight carriers,

• Booking LTL/LCL/Ocean/Airfreight/UPS Supply Chain Solutions

• Crating/Packaging skills (Certified Packaging Expert for The UPS Store)

• Digital Printing Management (copiers, printers, wide-format, color) on all types of media

• Microsoft Office (Word, Outlook, Excel, Power point)

• Multilingual

WORK EXPERIENCE

Relocated from Tennessee to Texas 05/2020 – 05/2021 During this time my family and I relocated to the Dallas Fort Worth area. I was remodeling a home and was settling into a new area. I took a planned rest and recharge period and was ready to resume employment with UPS by June 2021.

UPS DFW Hub, Grapevine, DFW Airport, TX 05/2021 - Present Part-Time Scalehouse Container Control-DFW Twilight Ramp Alisha Tadena, Supervisor 972-***-****

Responsible for maintaining operations at Scalehouse by accurately weighing all containers and responsible for Container Control in the Hub. In these few months have become very familiar with the operations of the Twilight Ramp.

The UPS Store, Goodlettsville, TN 2000 to 2020

Owner/Operator

Responsible for daily operations from sales, marketing, inventory/quality control to personnel management. This company is a proven leader in the pack and ship industry. The passion, dedication, training and honesty of it’s personnel make this company the market leader in the industry. Providing world class customer service through training, dedicated staff and networking is our motto. Responsible for providing custom and unique solutions for customers based on their specific needs keeping in mind the budget and time constraints. Maintained customer base and customers satisfaction scores through a proactive approach to packaging and tracking to minimize loss/damage claims of shipments and providing the latest solutions available on the market through partnerships with other leaders in the market place.

Shailesh Patel

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Mail Boxes Etc., Goodlettsville, TN 1990 to 2000

Owner/Operator

A market leader providing unique solutions to the pack and ship industry and providing a wide array of business services ranging from packing/shipping, mailbox rental, copies, fax, printing all under one roof in a convenient neighborhood location serving not only the residential customer but also the home/office as well the small business and corporate travelling customer. Responsible for daily operations from sales, marketing to personnel management.

The Hampton Inn, Goodlettsville, TN 1996 to 2000

Assistant General Manager

Responsible for this hotel project from site selection, acquiring bank financing, construction, daily operations. Assisted the Owner and General Manager during team selection, training and management. Coordinated with construction company and architects to maintain quality standards as mandated by Hampton Hotels. The construction project was completed 3 months ahead of schedule. Achieved one of the highest scores during certified managers training course. Supervised the front desk staff and ensured the highest quality standards were maintained. This location has been the occupancy leader in this market since 1996 maintaining an average annual occupancy of over 85%.

EDUCATION

Customs Broker Course (Online) 2011

B. S. Marketing, Arizona State University, Tempe, AZ 1985 to 1987 Minored in International Marketing

Texas Tech University, Lubbock, TX 1983 to 1985

Deans Honor List

Completed 2 years of pre-requisites towards bachelor’s diploma before transferring to Arizona State University on an athletic badminton scholarship.

International School of Lusaka,

Zambia

1982

High School Diploma

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