PROFESSIONAL SUMMARY

Tim is an accomplished client-focused, results-oriented engagement manager. Seasoned in developing and implementing custom multi-layered business operational approaches. Tim has honed his professional skill sets in client and partner-facing communications. Tim has a proven track record of identifying root causes and creating corrective processes and solutions. Tim has a keen 6th sense for improving operations, and customer and employee satisfaction. Tim believes clients treated like teammates unlock true progress. Tim furthermore states working toward the same goals provides true progress, and accomplishment’s by being one team. Tim has 5 United States Utility Patents and 7 IP papers IBM and Toshiba.

PROFESSIONAL EXPERIENCE

MICROCHEC INC. Pensacola, Florida 06/2019 – 08-2022

Executive Team, Director of Operations

Business operations customer enablement. Developed and implemented operational best practices.

Key accomplishments +40% productivity, 125% profit gain >2yrs, and the most important growth factor was a 4 of 5-star customer rating was 2.5 prior.

The covid pandemic took hold of the business environment and was a strain but we held our own by searching out new business and were on a steady rise back to our goals unfortunately the physical business was devastated by fire at its main facility. Due to several years of pressure, the owners decided to close the business.

TOSHIBA, Research Triangle Park, Durham, North Carolina 02/2015 - 08/2018

Engagement Manager, IV

Tim was recruited to assist in saving a supercritical client (Costco Wholesale club). Toshiba purchased IBM’s retail division. Costco management knew Tim’s reputation from previous engagements and requested Tim by name. The goal was to bring self-checkout out of failure, unprofitability, and low customer satisfaction. Tim and the teams were able to turn around >6 months, resulting in the mandatory rollout for all locations and expansion internationally. Success was achieved. All this while also working in the same capacity with the nation’s largest grocer Kroger and others to rip the business from the hands of a complacent competitor.

Client and product management, technical, software, and hardware project management.

Main responsibilities acting as a liaison between Toshiba management, engineering, and the clients teams.

Trusted partner and consultant: Major Clients: Costco, Kroger, SEG/Winn-Dixie, Walmart Canada, CVS, Walgreens, Albertsons/Safeway, BJ’s Wholesale and General Dollar.

Harris Computer, System Innovators, Jacksonville, Florida 02/2012-02/2015

Senior Business Analyst - Professional Services

Analyst conducted iNovah software training and workshops for client requirements gathering and discovery.

Configured complex product configuration using SQL, Excel, and proprietary software.

Developed, trained, and delivered product marketing, sales assets, and product training material.

The iNovah software products revolved around revenue management. Clients from City to State Governments and Private Utilities (the US and Caribbean islands and Canada).

Clients: Cities: Anaheim, San Bernadino, Boston, Seattle, Toronto, Edmonton. Counties: Cook (Chicago), Dade (Miami), Hennepin (Minneapolis), Kingston, Jamacia.

IBM Corporation, Research Triangle Park, North Carolina 05/2010-02/2012

Engagement Manager III

Technical software and hardware project management to C-level.

Instrumental and particularly excelled at saving dying accounts. A top-tier client Ahold-Stop N Shop, was removing equipment due to poor numbers and usage. Tim was assigned to make the save. Seven months of dedicated root cause analysis and coordinated efforts from IBM, both companies and vendors. Tim was the lead and controlled every moving part. In this period Tim proved that working as partners to solve all the issues resulted in the largest sale in the history of the product to that date.

Implemented SCO best practices with special attention to ROI, loss prevention, and customer retention. Developed reports and best practices to identify and resolve issues that promote successful training.

IBM Senior Systems Analyst – (Remote/onsite) On special Assignment Giant Eagle, Pittsburgh, PA

Provided management and support for complex integration and deployment of IBM CHEC

Special integration of IBM software and updated barcoding systems.

Consulted and supervised IBM retail product integration, deployment, training, and technical support.

Giant Eagle was a 25+ million-dollar sale of software and hardware.

IBM Corporation, Research Triangle Park, North Carolina 08/2004-04/2010

Technical Sales Engineer Engagement Manager III

Technical consultation and SME for IBM retail self-checkout systems.

SME for identifying and resolving complex client issues worldwide.

Built trusted customer relationships and consistently exceeded sales quotas.

Liaison between IBM software and hardware engineering and client teams.

Appointed to IBM Research Horizon-3 Team to dream big and create the future of retail.

Intellectual Property and Patent review board member. Reviewed, researched, and recommend new IP.

IBM Bravo Awards for outstanding performance for integration of systems in Paris, France, and London, England.

PROFESSIONAL TRAINING AND EDUCATION

IBM Retail Point of Sale & CHEC, Train the trainer level, and sales courses MS Office Suite and SQL Server. SCO product instructor training programs

IBM Consultative selling and IBM Strategic selling

PSI Management Leadership Training Summit, PSI Jacksonville, FL

Conflict management, Dealing with difficult people, USN Shore patrol School

USN Gas Turbine Systems Engineering, United States Naval Training Center. (17 schools attached doc)

George Stone Vo Tech, Pensacola FL -Marine Mechanics & Automotive Bodyshop management 2 years

Pine Forest High School, Pensacola, Florida Graduate

AWARDS - INTELECTUAL PROPERTY

Intellectual Property: 5 US Utility patents and 7 IP publications, IBM Level 2 Patent Achievement (attached doc)

IBM 100% Sales Club Awards 2 years, IBM Bravo Awards, 28 IBM Peer to peer awards

MILITARY

United States Navy Veteran, Gas Turbine Systems Engineer - Highest rank achieved GSM2

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