Casey

Curtis

Customer Service / Key Accounts Manager

Casey Curtis

Corpus Christi, Tx 78404

361-***-****

aduac1@r.postjobfree.com

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Skills

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers.

Seasoned customer service representative with over 10 years of experience providing support to customers via phone, email and in person. Proven track record of delighting customers with timely, accurate, and personable service. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.’

Seeking a remote customer service position that will allow me to work from home.

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Experience

A, B, Sea rentals and Sales / Resort Concierge - Guest Relations

October 2021 - April 2022, Galveston, TX

●Managing guests’ experiences

●Greeting and checking in guests as they arrive

●Ensuring guests have a pleasant experience

●Arranging reservations

●Handling complaints as they arise

●Responded to guest requests for special arrangements or services, such as transportation arrangements and reservations.

●Maintained company policies and procedures to ensure consistency of guest experiences.

Sullair LLC / Oil Free Air Application Engineer / Area Sales Manager

March 2018 - February 2021, Galveston, TX

●Created a training program for customers, salespeople, and technicians identifying their roles in renting, selling, operating, and repairing oil free air compressors

●Trained rental salespeople at industrial rental yards on the where to rent, how to rent, who to speak to, when, and why to rent oil free air compressors in North America.

●Trained rental technicians how to maintain, repair, troubleshoot, and operate oil free air compressors and associated equipment

●Recorded all activities and future scheduled activities in CRM

●Was tasked to grow sales and exceed annual sales and territory objectives in support of Sullair's Sales Growth Strategy

●Developed and executed a business/sales plan to exceed the assigned sales and revenue targets

●Created and implemented strategies to exceed sales objective for the territory

●Utilized air audit and AirSuite programs to help identify opportunities

●Implemented lunch and learn presentations to high volume end user groups

●Researched and identified hard to penetrate customers and identify projects using market research tools

●Recorded and tracked in company CRM program

●Maintained regular communication with Sales Management and Product Management

●Communicated and implemented marketing programs & product updates end users and distributors/channel partners

●Managed day-to-day sales activities, distributor/channel partner relationship

●Provided sales support to distributors/channel partners and end users

●Drive performance of distributors to exceed program and territory metrics, goals and objectives on a monthly basis

●Communicated market trends, product ideas and competitive intelligence to sales and product management

Atlas Copco Rental / Field Service Technician/Area Sales Manager/Key Accounts Manager

July 2011 - March 2018, LaPorte, TX

●Performed routine maintenance on Rental fleet of industrial Oil Free Air Compressors, Dryers, Nitrogen Generators, Boosters, and other associated equipment.

●Traveled to refineries, chemical plants, hospitals, production plants, industrial construction sites, ship, drilling rigs, steel mills, power [plants, and other industrial facilities to install and set up rental equipment, work on rental equipment, and break down rental equipment

●Maintained inventory of parts to ensure that replacement parts were always on hand in shop and in field

●Resolved issues and complaints when equipment failed or did not meet expectations.

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Education

Texas A & M / Trades Journeyman in Power Plant Tech

July 1994 - August 1999, College Station, TX

Atlas Copco Rental / Master in Rental Sales

January 2017 - January 2018, LaPorte

Soft Skills Training

KARASS Negotiation Skills Training

Sales Process Steps Training

InSights - Personality Identification & How to communicate with different personalities effectively Training

Contact this candidate