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Customer Service Clerk

Location:
South Point, OH
Posted:
December 27, 2022

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Resume:

e

Brittany Kirk x

*** ***** ****** **, ***** point, Oh 45680

brittanyfulksio @gmail.com

304-***-****

Professional Summary

Empathetic healthcare giver delivers exceptional care to every patient by handling clinical and

personal needs. Works effectively under pressure to support 18+ patients per shift and maintain

unit efficiency.

Dedicated with demonstrated strengths in customer service, time management, and trend

tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal

and written communicator with strong background cultivating positive relationships and

exceeding goals.

Skills

Electronic charting Family communication

Monitor vitals First aid and CPR

Vital signs Client documentation

Transport patients Specimen collection

Patient observation Phone reception

Correspondence writing Medical charting

Patient scheduling Office reception

Medical terminology Customer service

Answer telephones

Experience

PCA/unit clerk Jun 2017 - Current

Cabell Huntington hospital Huntington, Wv

CNA

Observed patient condition and documented progress toward defined outcomes, in

collaboration with RN.

Executed delivery of care in compassionate manner with kindness, respect, and dignity.

Helped transfer residents in and out of wheelchairs, lifts, and adaptive equipment.

Wore appropriate personal protective equipment to prevent pathogenic transmission and

encourage recovery.

Assessed patient rooms regularly to monitor health, wellbeing, and personal comfort.

Submitted completed charts of discharged patients to medical records department.

Recorded correct resident identification data on medical records, wristbands, and ID

cards.

Answered telephone, paged clinical staff, and delivered messages to team members.

Supported medical unit by answering multi-line phones and providing clerical support.

Answered phone calls throughout the day to provide information, set appointments and

take messages.

Jan 2014 - Aug 2017

Genesis Putnam center Hurricane, Wv

Recorded vitals to monitor patient condition.

Responded immediately to calls from patients for assistance or treatment and alerted

medical staff to emergency situations.

Answered call lights to aid patient comfort.

Supported patients with daily activities and attended to personal hygiene needs.

Reviewed patient dietary restrictions, food allergies, and preferences to facilitate

appropriate diet.

Documented and reported to nurses patient behavior observations, complaints, or

physical symptoms.

Helped patients with daily living requirements by bathing, dressing and assisting with

mobility needs.

Certifications

Cpt

Cna

cpr. first aid



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