Delivery Driver Quality Specialist

BRENT HOTH

*********@*****.*** 608-***-**** Cottage Grove, WI 53527

PROFESSIONAL SUMMARY

History of satisfying patients, maintaining records and increasing sales with a hardworking and disciplined approach. Proficient in documentation, schedule coordination and office management. Familiar with audiology testing protocols and current device offerings.

SKILLS

Creative Thinking

Hearing Aid Technology Expertise

Dispensing Protocols

Office Management

Business Understanding

Product Fittings

Instrument Accuracy

Active Listening

Operational Standards

WORK HISTORY

Aug 2014 - May 2022

Hearing Instrument Specialist

Beltone - Madison, WI

Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.

Used marketing and sales strategies to promote business and increase revenue.

Educated clients about how to properly use, maintain and store devices.

Fit devices to specific patient physiology for maximum comfort and effectiveness.

Tested hearing with complete audiological examinations.

Counseled patients and families on communication strategies and effects of hearing loss.

Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.

Jul 2009 - Aug 2014

Business Owner

Hoth Property Services - Cottage Grove, WI

Consulted with customers to assess needs and propose optimal solutions.

Trained and motivated employees to perform daily business functions.

Put together realistic budgets based upon costs and fees for successfully operating business.

Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

Kept all building areas and equipment functional and well-organized to promote business performance.

May 1996 - Jul 2009

Quality Specialist

Cardinal Glass - Spring Green, WI

Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.

Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Educated employees on specific QA standards and confirmed maintenance of standards.

Monitored product standards and quality-control programs.

Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.

Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

Fixed identified issues to increase productivity and boost workflows.

Mar 1991 - Jul 1996

Route Delivery Driver

Stein Medical - Madison, WI

Logged mileage, stops, orders and carton counts for each route.

Inspected and loaded delivery trucks and picked up customer returns.

Increased delivery efficiency by 6% by instituting new driver safety, licensure and training programs.

Planned daily rounds to determine most efficient way to distribute newspapers

Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives

Received, counted and inspected inventory for delivery

Maintained records of mileage, oil, gas and expenses for reimbursements

Completed on-time deliveries by choosing best and most efficient routes

Coordinated efficient routes for optimal delivery scheduling and maximum daily performance

EDUCATION

No Degree

MATC Madison Wi

No Degree: Various Courses

UW Richland Richland Center, WI

Apr 2015

Licensed Hearing Instrument Specialist: Hearing

Beltone University Chicago, IL

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