Dian Olguin

Carrollton, TX ***** 972-***-**** aduaa9@r.postjobfree.com

Professional Experience

Toyota, Richardson, TX (2012 – Present)

Front Desk Manager

In my role Front Desk Manager, I provided excellent customer service, professional communication between prospective clients and my team, and routed phone calls to correct departments

Entrusted to discuss, resolve, and follow-up with guests regarding any issues and inquiries

Account Receivables

I handled Account Receivables and tracked Account Payables. I prepared, and processed invoices for dealership into ADP/CDK. Maintained daily cash flow through the dealership and communicated monthly statements. I also analyzed all accounts for discrepancies while resolving all variances.

Responsible for creating, analyzing, and distributing invoices to all direct bill account holders; as well as follow- up, assurance, and application of payment collections.

Clerk

As clerk I processed and organized documentation for vehicle sales and transfers.

I entered title and auto information into company database, sent contracts to lenders, organized confidential files into a filing system for retrieval and review

Organized, handled, and maintained tax and title documents

Responsible for answering customer questions and assisting in processing title information

Assisted customers in resolving title errors, preparing customers license plates, and registration stickers

Skills

Experience in Microsoft Office Suite (Word, PowerPoint, Access, Excel, OneNote)

Bilingual Spanish and English speaker – Native proficiency

Excellent time management and outstanding organization skills

Strong leadership, problem solving, team oriented

Interpersonal skills and customer relationship building

Verbal and written communication, attention to detail

Education

Richland College, Dallas

Associate of Science Degree

Graduation Date: May 2014

Art Institute of Dallas 2012

Associate of Fashion Management

Textiles, Business Management, Consumer Behavior

Graduation Date May 2012