MANUELA A. RODRIGUEZ

Columbus, Ohio *****

P: 973-***-**** E: aduaa4@r.postjobfree.com

W: https://www.linkedin.com/in/manuela-feliz-4389a6101/

AREAS OF EXPERTISE

Strategic Planner Allocating Resources Efficiently Time Management Critical Thinker

Self-motivated Strong Work Ethic Leader and Coach Interpersonal Skills Bilingual: English/Spanish

PROFESSIONAL EXPERIENCE

Ohio Department of Taxation Columbus, Ohio 05/2022 - 11/2022

Human Capital Management Analyst

Collected, compiled and analyzed HR data, metrics and statistics and applied this data to make recommendations related to recruitment, retention and legal compliance.

Coordinated and collaborated with multiple division managers within the department in the recruitment and selection process.

Knowledge of ePAR, OAKS, COGNOS, and KRONOS, Taleo (OHMS) and TAX-i systems.

Performed employee onboarding.

Processed position descriptions and screened applicants

Assisted in conducting orientation sessions for new employees.

Ohio Bureau of Worker’s Compensation Columbus, Ohio

Bilingual (Spanish) Customer Service Representative 08/2021 - 05/2022

Provide information and assistance to resolve inquiries and/or complaints concerning Ohio Worker’s Compensation Coverage.

•Responsible for ensuring customer claims (injured workers/employer policy) are completed accurately and timely.

•Provide impeccable customer service by researching and resolving inquiries/complaints with actionable information.

•Accountable for identifying and escalating customer trends to call center management.

•Assist injured workers in navigating the OhioBWC.com website by resetting passwords and accessing memberships.

•Collaborate with other departments to identify and contact resources within BWC to resolve customer issues.

•Accurately and efficiently input transactions into customer service systems, including but not limited to verbal or written inquiries from BWC’s Spanish-speaking and English-speaking stakeholders – internal customers and external customers.

Ohio State East Hospital Columbus, Ohio

Administrative Assistant/Office Associate 07/2018 - 07/2021

Provided administrative support to inpatient/outpatient units and divisions by overseeing daily operational, administrative, and Human Resources tasks.

•Served as liaison between HR and RN staff.

•Oversaw and distributed HR policy updates and conveyed directives and sensitive information to Nurse Managers and Nursing staff to ensure compliance with Employment and Labor Laws.

•Organized and maintained licenses and certifications.

•Arranged detailed travel plans and itineraries consistent with department travel policy.

•Maintained timekeeping, attendance and verified FMLA to ensure compliance with payroll regulations and deadlines.

•Scheduled, attended, recorded, and prepared meetings.

•Researched and compiled quantitative statistics to aid NM in decision-making and strategic planning.

•Produced letters, memos, meeting minutes, reports, and presentations with accuracy and professional appearance.

•Processed green actions, purchase orders, check requests, and office supplies within budget.

Bergen Pain Management West New York and Paramus, NJ

Office Manager/Patient Care Coordinator 01/2014 - 11/2017

Directly supervised the functions of the business office according to Bergen Pain Management and CDC policy.

•Managed daily staffing to ensure optimal operation of the practice.

•Interviewed, hired, and trained new staff in accordance with HR guidelines.

•Reviewed productivity and made staffing adjustments.

•Assisted doctors with patient intake and patient care needs.

•Scheduled and educated patients with appointments. Procedures, Injections, and Surgeries.

•Pre-certified office visits, procedures, surgeries.

Fort Lee Municipal Court Fort Lee, NJ

Bail Account Clerk/Typist 08/2007 - 12/2013

Served as liaison between defendants of the State of New Jersey, Fort Lee Police Department, and Port Authority Police Department.

•Maintained government files and records with detail and accuracy.

•Maintained knowledge of and compliance with laws, ordinances, rules, regulations, and procedures with the operation of Municipal Court.

•Operated digital log recordings, entry of court dispositions, detailed handling of money in-court activities.

•Maintained financial documents and reports for the preparation of monthly financial records and an escrow account.

EDUCATION

Bachelor of Science in H.R. Management (Minor in Communication) Franklin University 2023

Associate in Applied Science Berkeley College 2015

Surgical Processing Technician Certification Berkeley College 2014

Pre-Nursing Student Passaic County Community College 2012

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