Duduzile Masimula

ID:941**********

Race:African

Gender:Female

Address: ** *********, ** ********, ********* Pretoria 0118 Phone:079-***-**** /067-***-****/078*******

Email: adua9v@r.postjobfree.com

PERSONAL PROFILE I am a seasoned team player and also able to work independently. A keen learner and a target driven,dedicated and well spoken individual seeking exposure in a challenging and growing business

WORK November 2019– December 2021

EXPERIENCE

UBANK

MULTI-SKILLED CONSULTANT(TELLER AND SALES

CONSULTANT)

To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly in a friendly manner and Drive achievement of branch sales and service targets. Support the achievement of branch growth ambitions across all products and segments. Actively contribute to the branch digital adoption targets. Ensure consistent and professional customer experiences

RESPONSIBILITES

• Execute Cash & Related Transactions

• Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached.

• Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions.

• Identify and action sales leads (teller prompts) and cross selling opportunities.

• Compliance To Legislative Requirements And Internal Processes

• Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures

• Branch Optimization

• Walk – ins (queue management)

• Achieve branch objectives for sustainable growth by driving:

• NTB Acquisition

• Lead Management

• Actively migrate customers to digital channels

• Identify customer needs through queue management and customer engagement

• Account Activation

• Digital migration and adoption

March 2017 – June 2019

Protech Training (Pty) Ltd

Financial Administrator Assistant(Internship)

To contribute to financial planning, preparing financial reports, and implementing best practices in financial administration. Roles and duties:

• Receive and verify and Capture Invoices and Requisitions

• Verify that transactions comply with financial policies and procedures

• Prepare for payment,verify and process invoices

according to coding system

• Issuing of customer invoices and debt collection

• Maintain Listing and Age Analysis of accounts receivable and payable

• Weekly and creditors and debtors reconciliation

• Processing of Cashbook

• Loading of EFT transactions

• Payroll Administration

• Maintain Filing of all Financial Documents

• Provide administrative support

March 2016 – December 2016

Barko Financial Services

Loan Consultant

To deliver excellent client service that will exceed our customer’s expectations. The suitable candidate is required to deliver quality service to our clients within the branch. Responsibilities:

• Consulting with Clients

• Recruiting clients telephonically

• Obtaining relevant Information from Client Documents

• Expenditure,credit verification and approving of loans

• Drafting Loan Agreements,attending to signature of borrower

• Overseeing payments to clients

• Handling of Cash

• General Administration

EDUCATION

2012

GRADE 12,Evander High School

2014 - 2015

N 4 - N6, Financial Management,Gert Sibande FET College Currently Studying

CIMA Business Accounting Certificate,IBTC

ADDITIONAL

SKILLS

Pastel

Microsoft Excel

Microsoft Word

Microsoft Outlook

Credible and proven administration,office management and customer care experience

Skilled in cultivating positive relationships with clients; particularly adept at communicating with clarity to individuals from diverse cultural and organizational backgrounds.

Consulting Skills

Good Presentation Skills

REFERENCES

• UBANK

Thuli Radebe

Area Manager

078*******/087*******

• PROTECH TRAINING(PTY)LTD

Precious Mtsweni

Financial Administrator

072*******/012*******

• BARKO FINANCIAL SERVICES

Adele Coutts

HR Department

013*******

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